Herb Chambers Honda of Burlington - Service Center

My wife and I recently brought in our new Pilot for service at Herb Chambers Honda of Burlington. Our experience with the service department was excellent from the moment we arrived. Not only were we g service at Herb Chambers Honda of Burlington. Our experience with the service department was excellent from the moment we arrived. Not only were we greeted at the door with a smile but we were helped by an advisor as soon as we walked in. John Silva went above and beyond to fulfill our needs and was very helpful. He answered all of our questions in great detail and went over all of our paperwork with us. We were extremely pleased with our service experience and will definitely be servicing our vehicles here in the future. We highly recommend Herb Chambers Honda's service department. More

The reason why I would recommend Herb Chambers Honda of Burlington to all my friends and family is because of Patrick Sisk. The reason I say that is because being a salesman myself there is nothing like go Burlington to all my friends and family is because of Patrick Sisk. The reason I say that is because being a salesman myself there is nothing like good service from Day 1 Patrick has really made me feel like I matter even though i am just one customer. He always answers my calls or text when I need him he also makes sure everything in my car is up to Herb Chambers standard which is excellent. Also he does the little things like make sure I got a ride to work from the dealership and if I cant get a ride there he picks me up. I wish there was a way that Herb Chambers himself could know the asset he has in his company. I have dealt with a lot of people new to the U.S also people looking for cars first place i direct them is Herb Chambers I tell them to ask for Patrick. Honestly I wish there was more I could do for this guy he is honestly the best salesman i ever had. To sum it up this is the reason why this dealership and especially Patrick Sisk deserves a 5 Great score wish there was excellent thats what he deserves. More

Horrible customer service. E-mailed the service department & the response I got was from someone in sales (Nicole Badgett-Nau). She SPAMMED me with junk E-mail about trading in my new car. I department & the response I got was from someone in sales (Nicole Badgett-Nau). She SPAMMED me with junk E-mail about trading in my new car. I wrote back saying I inquired with the service department and was unhappying with receiving such a tacky SPAM/sales E-mail instead. Nicole wrote me back & said I E-mailed the sales department & if I had a service question I should call them. UM, I E-MAILED THE SERVICE DEPARTMENT! At the VERY LEAST Nicole should have written back with an apology, and ANSWER TO MY QUESTION. If she is a competent employee, I would also expect her to notify her IT department that the service E-mails were being sent to the wrong E-mail address, and she should have FORWARDED my service question to the SERVICE DEPARTMENT--not E-mailed me SPAM! No wonder car dealerships have such bad reputations; they can't competently answer a simple question. UPDATE! I think things are going from bad to worse. After I posted my last review a few days ago I pretty much immediately got an E-mail from Joe Santo (the BD Asst Mgr) apologizing & saying he forwarded my request to the service department. Approximately 2 hours later, I still had not received the E-mailed estimate/quote for a regular service visit, but received a phone call from Joe Santo asking me to delete my bad review. I flatly said no. He asked if he could do anything to help me. I said ALL I WANTED was to get the E-mailed quote I requested from the service department in my original E-mail to them. He started blabbering on & on giving excuses about why my E-mail was sent to the wrong place, why I recieved an E-mail about trading my car in, etc. I told him he was wasting my time, and hung up the phone. FOUR DAYS LATER I HAVE STILL NOT RECEIVED AN ANSWER TO MY ORIGINAL QUESTION NOR RECEIVED ANY TYPE OF E-MAIL FROM THE SERVICE DEPARTMENT. It seriously only takes about 3 minutes for them to pull up a quick estimate. I've taken my car there before, and they already have all of the information about my car in their computer. It is taking them an unacceptable amount of time to answer my question. I HAVE received another message from Gerry Salois, the GM, 3 days after my original E-mail, again, apologizing for the SPAM, but NO ANSWER TO MY QUESTION! The management seems to ONLY be concerned with their online reviews, not about providing efficient service to their customers (which, ironically, would result in BETTER reviews). They need to get their head out of their you-know-wheres, and realize that having multiple managers waste excessive time & energy on trying to get me to "delete my bad review" is both inefficient (it would have taken MUCH LESS EMPLOYEE TIME TO JUST ANSWER MY QUESTION), and ineffective (I'm not going to delete my review just to make them look good--how does that help other consumers?!). HERE'S MY ADVICE TO YOU, HERB CHAMBERS OF BURLINGTON: When someone E-mails the service department (or ANY dept) with a request, get back to them within an hour--and by their preferred/requested means of communication (I specifically said I wanted to be E-mailed back, NOT PHONE CALLED!) If your departments are too busy to reply within an hour, you need to hire someone to specifically take care of E-mail requests. It's 2011. MANY CUSTOMERS PREFER TO USE THE INTERNET NOWDAYS. If, for some reason, the issue will take more than an hour to get a complete answer, you should STILL reply to the customer explaining that it will take longer to get them an answer, why, and exactly when you will have the answer. If it takes longer than you think, you still need to get back to them within the time period laid out, and you should apologize for the delay, say WHY you don't have an answer, and provide a new estimate of when you expect to have an answer. Although not preferred, it is acceptable to have an automatic reply answer sent to the customer stating that you will review their question and get back to them the next business day--but this should ONLY be used for requests made during times when the business is closed. More