Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
Herb Chambers Honda of Burlington - Service Center
Burlington, MA
1,673 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
1,673 Reviews of Herb Chambers Honda of Burlington - Service Center
Sort by
July 04, 2015
Excellent service. Went in for my first oil change....,.Excellent service....Told me it would be 2 hours ended up ready to go in one hour.Nice job... Went in for my first oil change....,.Excellent service....Told me it would be 2 hours ended up ready to go in one hour.Nice job... More
by Bevey
Employees Worked With
Brian Ritchie
July 04, 2015
Simple, fast, no appointment needed, professional and courte It is no need to make appointment, they are helpful, professional and thinking of customers. They are very friendly. They are trying best to accommoda It is no need to make appointment, they are helpful, professional and thinking of customers. They are very friendly. They are trying best to accommodate customer More
by Hongxie70
Employees Worked With
June 30, 2015
Great Company , Great Customer Service Before Honda I always had an American car, Chevrolet , Ford, and Cadillac. I have to say Honda ranks as one of the best cars I have owned. I am glad y Before Honda I always had an American car, Chevrolet , Ford, and Cadillac. I have to say Honda ranks as one of the best cars I have owned. I am glad you make these cars in America. It gives me the excuse it still is kind of an American car. You run a great company at Herb Chambers from purchase to service. More
by D. Serrecchia
June 29, 2015
Excellent Customer Service As in the past the quality of service and attention I have received at Herb Chambers Honda of Burlington Mass is and has been excellent in every way. As in the past the quality of service and attention I have received at Herb Chambers Honda of Burlington Mass is and has been excellent in every way. More
by !Accord1
Employees Worked With
John Silva
June 28, 2015
Great customer service. Customer service is exceptional. Philip is very professional and courteous. Wait time is normal. Facility is very comfortable with friendly staff. D Customer service is exceptional. Philip is very professional and courteous. Wait time is normal. Facility is very comfortable with friendly staff. Definitively a place for me to go for all my Honda services. More
by Vijayk_3000
Employees Worked With
Philip
June 26, 2015
Very attentive service, performed quickly. The employees at this location, are motivated to help and give good service. The service was prompt and priced fairly. The dealership is well maintai The employees at this location, are motivated to help and give good service. The service was prompt and priced fairly. The dealership is well maintained. More
by Ray
Employees Worked With
Amjad Aslam
June 26, 2015
Excellent Service for my CRV and customer service for myself Although I don't live near Burlington, I work here. Previously I had service at another dealer and was very dissatisfied. This was my second visit t Although I don't live near Burlington, I work here. Previously I had service at another dealer and was very dissatisfied. This was my second visit to the Burlington Herb Chambers and couldn't be more pleased. Every person I encountered was pleasant, explained exactly what they were doing (in terms I could understand). I would highly recommend this dealership for anyone with a Honda. Top Notch all around! More
by MCedrone
Employees Worked With
Another person in the service area.
June 26, 2015
Most recent service was a cut above the normal June 5, 2015 was my last service date. It seemed to me that they were going out of their way to give good service. This was quite noticeable this tim June 5, 2015 was my last service date. It seemed to me that they were going out of their way to give good service. This was quite noticeable this time. A vast improvement over many of my previous service appts. My car was bought here in 2008 and only serviced by them since. Early on I was confused and dissatisfied by making appts. for service and then getting there, found it to be first come , first served. So why make an appt. then? the service in general has been good. Not much unexpected service has to be done. I usually wait for the maintenance light to alert me. Only 2 issues stood out as being lack of service and pretty stupid. Once I made an appt. telling them ahead of time that new tires were needed. I got there and waited forever while the car was going through maintenance service. I was told that I did need 2 tires, but they needed to be ordered. Ahh, you didn't order them when I told you that I needed them? The service done last fall was just maintenance, light service and all four tires needed to be replaced. Okay but why ? You'll have to go to an auto repair place to handle the source of why your tires wear out too fast. "oh". I got in my car and something was the matter. It was sputtering and nearly stalled out. I returned to the dealer and explained what was happening and that it had never happened before. They looked at it and said that the service attendant had put too much oil back in! Basic maintenance 101 out the window! What an embarrassment that was for them. Since then I have received courteous and above average attention and pleasantries deserved of by every client who has bought and serviced their car there. I have no complaints of my most recent service and hope it stays that way. More
by lin1582
Employees Worked With
Jason Spadaro, John Silva, sandy Silva
June 25, 2015
The service department is run like a well oil machine Each visit to Herb Chambers Honda in Burlington is a pleasant experience. They're friendly and professional approach is easy to deal with. All of yo Each visit to Herb Chambers Honda in Burlington is a pleasant experience. They're friendly and professional approach is easy to deal with. All of your questions are answered and your never left hanging. You interact with your new car salesman once. Your service adviser is with you for years. This is why the service department is the most important part of any dealership. I would highly recommend Herb Chambers Honda service department in Burlington. This service department is run like a well oiled machine. More
by Jack 525
Employees Worked With
John Silva
June 25, 2015
Went for an oil change - and they actually washed my car too I was greeted professionally but friendly - gave the person at the desk my key and waited for the service to be done - happy with all I was greeted professionally but friendly - gave the person at the desk my key and waited for the service to be done - happy with all More
by gail
Employees Worked With
Phillip Codner
