Herb Chambers Honda of Burlington - Service Center

We serviced a CR-V through Honda Burlington for more than 70,000 miles - all scheduled scheduled maintenance intervals. While the service clerks were most of the times very friendly, the quality of the servi 70,000 miles - all scheduled scheduled maintenance intervals. While the service clerks were most of the times very friendly, the quality of the service work was overall poor. More than once we got the car back with some new damage or a sudden problem. Overall, we never got out of the 10K miles intervals with less than $500. If you need to service you Honda, you should try to look elsewhere. More

I brought my son's CRV for a service prior to his return to college. Unfortunately for me, the car needed rear brakes and two new tires. Philip clearly explained my repair options and made it possible for to college. Unfortunately for me, the car needed rear brakes and two new tires. Philip clearly explained my repair options and made it possible for me to speak directly to the technician who worked on the car. The service provided by Philip and the entire staff at Herb Chambers is first rate. We own 4 Hondas (all purchased at Herb Chambers) and would not service them anywhere else. Thank you, Philip! More

Although I didn't buy my current CRV from Herb Chambers of Burlington, I have always had it serviced at this location because of the professional and courteous manner in which I'm treated every time I'm th of Burlington, I have always had it serviced at this location because of the professional and courteous manner in which I'm treated every time I'm there. As a prospected customer of Laurie's, she always makes sure that I am receiving the best care while at Herb Chambers. I have learned from watching her deal with her other customers that she treats everyone that way. Whenever my car has been in for service, Laurie will follow-up to make sure that the issue or problem was addressed to my satisfaction. To me, that is high quality customer service! Although quite a drive from where I'm currently living, I will continue to bring both my Honda's to Herb Chambers of Burlington because of the tremendous care that is taken to make sure I'm a happy customer by Laurie and the rest of her colleagues. Keep up the good work! More

I went to Herb Chambers of Burlington to to get my 2000 civic serviced and realized that the work that was needed to repair my car (that I bought at this dealership 8 years earlier) would be the same as a civic serviced and realized that the work that was needed to repair my car (that I bought at this dealership 8 years earlier) would be the same as a down payment for a new car so I went for the new car (well a certified used car) and was introduced to Angel. He was great. There was no pressure at all and within a few hours I was driving home with my new car. My new car was not so lucky though, as it was hit 2 days later. Angel was great. First he asked if I was ok then he helpied me get in touch with all the body work people and within a couple of weeks I had my new car back. Everyone there was a great help. Would highly recommend More

John has taken care of my husband's Civic Hybrid(purchased used from a Herb Chambers customer - the reason we continued service with the dealership) and my Honda Accord Hybrid, purchased new Hybrid(purchased used from a Herb Chambers customer - the reason we continued service with the dealership) and my Honda Accord Hybrid, purchased new at the dealership. John's service prompted us to purchase my new car at Herb Chambers and we continue to service the car there even though we live forty-five minutes away. When we are ready to buy another car, we will definitely look at Herb Chambers in Burlington first so that we will continue to have great service from John. Sincerely, Laura Dow More

Chris has worked hard to ensure that my two service appointments for minor warrenty work were taken care of both promptly and satisfactorly. He has offered a variety of appointment options to allow me appointments for minor warrenty work were taken care of both promptly and satisfactorly. He has offered a variety of appointment options to allow me to fit the work into my busy schedule. I've never had to wait significantly to have my vehicle taken in, even on a weekend. Chris has stayed on top of the job, keeping me updated as to just when my car would be ready. When parts have been needed, he has gotten me back in promptly with no big delays. His friendly and and knowledgable style conveys a real sense of confidence in the dealorship and a sense that you can really trust his word. More

Christine has been the most experienced and knowledgable service rep. the herb chambers has to offer. Christine always finds the answers to my questions and always call me when my car is ready. I highly r service rep. the herb chambers has to offer. Christine always finds the answers to my questions and always call me when my car is ready. I highly recommend Christine's care for her work and her most unbelievable one on one full service relationship she has with customers coming into the service department. More

My name is JGT and I own a Honda Accord V6 2009. In May My name is JGT and I own a Honda Accord V6 2009. In May 2010, JGT hits a pot hole and damages his tire and Alloy rim. The garage replaced the front t My name is JGT and I own a Honda Accord V6 2009. In May 2010, JGT hits a pot hole and damages his tire and Alloy rim. The garage replaced the front tire but failed to diagnose the damaged rim. The claim for the tire was paid by the insurance company. A few weeks later,JGT goes to Direct Tire and asks to have the tire rebalanced because of a serious vibration. Direct Tire states that they are unable to balance the wheel because the rim is "oval". Within the hour, JGT shows up at Herb Chamber Honda to have the rim replaced. The Service Agent has the rim inspected by one of his mechanics who declares that the tire needs only to be balanced. They balance the tire again. The vibration remains. Thursday August 12, JGT goes to the Service department again and meets with Christine, who gives him an appointment for Monday August 16 to have rim repaired. Friday - August 13: Christine calls me to say that the "insurance company wants a picture of the rim". Christine takes the picture and submits it to the insurance company. Monday - August16 1:30pm: Christine calls JGT. :"Insurance refuse to pay because the claim was filed too long after accident. Christine refers the case to TJ Madden. Monday 16 2:00pm TG Madden calls JGT: "I'll take care of it" Monday 16 2:30pm JGT Shows up at Dealership and meet with TG Madden and Mel Angelo, the Salesman. Wihin 20 minutes after taking the case, those two men, after contacting the authorized people, had reached the decision to replace the rim, assuring me that they could manage with the insurance company. That was quick and effective. I was impressed. They cut through the red tape and " Got things done" I praise TG Madden and Mel Angelo for their management skills and their ability to solve a problem. Christine did what she had to do. At 4:30 I was out of the Dealership - impressed and satisfied.I am 75 y.o and It is the first time in my life that I have such support from my car salesman. More

I went to this dealership with my girlfriends Honda Accord although she said she had a terrible experience there and would not recommend it. I though because I lived in Burlington and because I know c Accord although she said she had a terrible experience there and would not recommend it. I though because I lived in Burlington and because I know cars fairly well I would be okay in getting the SRS light examined and hopefully fixed. First, they don't take appointments. Why exactly is that? Honestly, it just seems unprofessional to not take appointments. It is a huge red flag. It's like saying in no way can Herb Chambers Burlington Honda keep a schedule together and get people their car fixed in a timely fashion. But, I said fine I will just walk in and wait. I was greeted at the desk after a little wait and brought my registration with me to make it easy on them to look the car up. They asked what was wrong and I told them that the seat belt is dragging and the SRS light is on. I am pretty knowledgeable about cars and told her that my presumption was that the SRS module in the seat buckle was malfunctioning. She doubted my knowledge, I presume, because she came out to look at the car. She assured me that the seatbelt was fine, "normal for a 10 year old car", she said. But, she agreed to have them look at the buckle for the SRS problem. She said that I would have to pay for a diagnostic at a whopping $150. I said yeah right! Two things, one they wanted a deposit for service not rendered, and two the buckle (depending on who you ask) should be covered for the life of the vehicle by Honda warranty. I told her I thought it was the buckle and would pay for the diagnostic if it was not. She reluctantly agreed and they took the car. About 2.5 hours later I saw the car sitting outside and amazingly it had been done for awhile. Isn’t that great customer service there? Oh, I tried to call you - okay and my phone just didn't work at that moment in time and left no voice mail. Just say that you dropped the ball, geez. There was nothing "wrong" with the seatbelt (I still say a seat belt making weird noises and dragging should be replaced as a matter of safety) and they said that the SRS light was taken care of. I was like okay at least the SRS light is taken care of any the air bags will work, plus I have documentation that the seatbelt was looked at and okayed by an authorized service center in case anything happens and it doesn't function properly. I even said to the service lady that liability wise didn't it make sense to replace it under warranty if it is not sounding right? She brushed it off, but at least they are liable now. This is where it gets fun. I turn the car on and stare at a SRS light. Great, 2.5 hours of my life wasted for nothing. The story has a happy ending though. I took the car to Honda Cars of Boston and they were awesome. I told them about my plight with Herb Chambers Honda of Burlington and they immediately took care of me. They didn't have the part so I had to go back after the weekend, which is about 20 minutes away without traffic, but it was so worth it. They took care of the problems covered it under warranty and got me on my way. I am a multi-tour veteran and just hate when people make you feel small. I just don’t care if you hate your job. You are in a customer service profession and if you can’t handle it because it is a little busy then get out. I would not recommend buying or visiting this dealership. If you have a warranty repair to take care of there, I wish you luck. More