Herb Chambers Honda of Burlington - Service Center

I bought my used 2018 crv from herb chambers and it was originally a good experience. I bought the oil change package when I bought the car. Last year during an oil change I had them rotate the tires as I originally a good experience. I bought the oil change package when I bought the car. Last year during an oil change I had them rotate the tires as I normally do. They told me I needed new tires so they didn’t do it. Fast forward after I purchased 4 new tires in july 2023. I go back in January for an oil change and ask them to rotate the tires. They said they didn’t need to, they were wearing even and not much wear at the time. Made sense. I just brought it in for an oil change 2 weeks ago and told them I feel something in the front end, feels like the LKA is on but its not. They charged me $169 to look and tell me that there was nothing wrong with front end but I need tires. I asked the service rep Jeff why they and he said the instrument showed severe wear. Um, ok..so I am was taken advantage of at the tire place (not) or you think im a totally idiot ( fyi- i am female too) and are a completely scummy dealership. Which seems more likely. I said well that’s interesting because those tires are less than a year old and I work at home so there is less than 10k miles on them. He came back 15 mins later and said they reevaluated and are waiving the $169 diagnostic charge and some if the tread might need attention in the future. Well thank you Herb chambers for stating the obvious. I will never go back and I will share this experience with others. Do your homework and get multiple quotes and diagnostic from different places. I have a very honest mechanic but I figured out of convenience while I was getting the oil change. Lesson learned More

Always a pleasant experience working with them. Very professional and knowledgeable. Nice atmosphere. Everyone is always smiling. Very professional and knowledgeable. Nice atmosphere. Everyone is always smiling. More

June, our service coordinator, was excellent as usual! She kept us updated about the work, was very professional , helpful & friendly. The service work was done @ a fair price & we can always depend on an She kept us updated about the work, was very professional , helpful & friendly. The service work was done @ a fair price & we can always depend on any service or repair being done right. I wouldn’t take my beloved Honda fit anywhere else! More

Staff was friendly and helpful. Service was professional, car ran well, the hard part was the wait Service was professional, car ran well, the hard part was the wait More

Brought car in for maintenance service and worked with Chris Glen who is always very knowledgeable, professional and courteous. Service was completed within committed time frame, very much appreciated. Chris Glen who is always very knowledgeable, professional and courteous. Service was completed within committed time frame, very much appreciated. More

Ashley at Herb Chambers in Burlington handled my service this time around with exceptional customer service and timely manner!!!! I could not ask for a better dealership from purchase to maintenance custome this time around with exceptional customer service and timely manner!!!! I could not ask for a better dealership from purchase to maintenance customer service is top notch!!!! Thanks again!!!!! More

Great service! ! In and out in no time. Service Advisor June was very knowledgeable about work to be done ! In and out in no time. Service Advisor June was very knowledgeable about work to be done More

Had my wheel rims repaired and car serviced same day Great job Receptionist kept me up to date on time to pick up All service people extremely pleasant and helpful Great job Receptionist kept me up to date on time to pick up All service people extremely pleasant and helpful More

Michael Pereira is a GREAT Service Rep and is way beyond a "10 Rating!" He solved all our problems!!! a "10 Rating!" He solved all our problems!!! More

Great communication, clear explanation of costs, completed work in reasonable amount of time. Courteous staff. completed work in reasonable amount of time. Courteous staff. More