Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
Herb Chambers Honda of Burlington - Service Center
Burlington, MA
1,619 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
1,619 Reviews of Herb Chambers Honda of Burlington - Service Center
Sort by
June 28, 2015
Great customer service. Customer service is exceptional. Philip is very professional and courteous. Wait time is normal. Facility is very comfortable with friendly staff. D Customer service is exceptional. Philip is very professional and courteous. Wait time is normal. Facility is very comfortable with friendly staff. Definitively a place for me to go for all my Honda services. More
by Vijayk_3000
Employees Worked With
Philip
June 26, 2015
Very attentive service, performed quickly. The employees at this location, are motivated to help and give good service. The service was prompt and priced fairly. The dealership is well maintai The employees at this location, are motivated to help and give good service. The service was prompt and priced fairly. The dealership is well maintained. More
by Ray
Employees Worked With
Amjad Aslam
June 26, 2015
Excellent Service for my CRV and customer service for myself Although I don't live near Burlington, I work here. Previously I had service at another dealer and was very dissatisfied. This was my second visit t Although I don't live near Burlington, I work here. Previously I had service at another dealer and was very dissatisfied. This was my second visit to the Burlington Herb Chambers and couldn't be more pleased. Every person I encountered was pleasant, explained exactly what they were doing (in terms I could understand). I would highly recommend this dealership for anyone with a Honda. Top Notch all around! More
by MCedrone
Employees Worked With
Another person in the service area.
June 26, 2015
Most recent service was a cut above the normal June 5, 2015 was my last service date. It seemed to me that they were going out of their way to give good service. This was quite noticeable this tim June 5, 2015 was my last service date. It seemed to me that they were going out of their way to give good service. This was quite noticeable this time. A vast improvement over many of my previous service appts. My car was bought here in 2008 and only serviced by them since. Early on I was confused and dissatisfied by making appts. for service and then getting there, found it to be first come , first served. So why make an appt. then? the service in general has been good. Not much unexpected service has to be done. I usually wait for the maintenance light to alert me. Only 2 issues stood out as being lack of service and pretty stupid. Once I made an appt. telling them ahead of time that new tires were needed. I got there and waited forever while the car was going through maintenance service. I was told that I did need 2 tires, but they needed to be ordered. Ahh, you didn't order them when I told you that I needed them? The service done last fall was just maintenance, light service and all four tires needed to be replaced. Okay but why ? You'll have to go to an auto repair place to handle the source of why your tires wear out too fast. "oh". I got in my car and something was the matter. It was sputtering and nearly stalled out. I returned to the dealer and explained what was happening and that it had never happened before. They looked at it and said that the service attendant had put too much oil back in! Basic maintenance 101 out the window! What an embarrassment that was for them. Since then I have received courteous and above average attention and pleasantries deserved of by every client who has bought and serviced their car there. I have no complaints of my most recent service and hope it stays that way. More
by lin1582
Employees Worked With
Jason Spadaro, John Silva, sandy Silva
June 25, 2015
The service department is run like a well oil machine Each visit to Herb Chambers Honda in Burlington is a pleasant experience. They're friendly and professional approach is easy to deal with. All of yo Each visit to Herb Chambers Honda in Burlington is a pleasant experience. They're friendly and professional approach is easy to deal with. All of your questions are answered and your never left hanging. You interact with your new car salesman once. Your service adviser is with you for years. This is why the service department is the most important part of any dealership. I would highly recommend Herb Chambers Honda service department in Burlington. This service department is run like a well oiled machine. More
by Jack 525
Employees Worked With
John Silva
June 25, 2015
Went for an oil change - and they actually washed my car too I was greeted professionally but friendly - gave the person at the desk my key and waited for the service to be done - happy with all I was greeted professionally but friendly - gave the person at the desk my key and waited for the service to be done - happy with all More
by gail
Employees Worked With
Phillip Codner
June 25, 2015
quick and efficient I went in for an oil change etc..also 30,000 mile checkup. There were no problems found. I also had my sticker updated. the oil an filter were changed I went in for an oil change etc..also 30,000 mile checkup. There were no problems found. I also had my sticker updated. the oil an filter were changed. The car was also washed. More
by bob
Employees Worked With
Brian Ritchie
June 25, 2015
Great job Had several services in a month, including oil change, brake pads, converter clamp repair and AC compressor replacement. The last one was covered by t Had several services in a month, including oil change, brake pads, converter clamp repair and AC compressor replacement. The last one was covered by third party extended warranty. They took good care of everything for me. What I needed to do is to provide necessary information and then relax. More
by Steven
Employees Worked With
Christopher Glen
June 25, 2015
New AC compressor for Civic Repair was covered under warranty - service was very friendly and efficient. I was given a reasonable estimate for how long the repair would take (I Repair was covered under warranty - service was very friendly and efficient. I was given a reasonable estimate for how long the repair would take (I waited on site) and they checked in with me during the process, just to update me and make sure I had everything I needed. More
by Jess Arlington
Employees Worked With
Other Employees :
Unfortunately, I do not remember the name of the gentleman that checked me in at Service.
June 25, 2015
Goes the extra mile! I purchased my car just over a year ago. I have been to the dealership 3 times for oil changes and tire repair. As always, wonderful and fast servic I purchased my car just over a year ago. I have been to the dealership 3 times for oil changes and tire repair. As always, wonderful and fast service. Everyone is friendly and always go the extra mile. Especially when they wash and vacuum your car!!! Love love love Herb Chambers of Burlington. Highly recommend if you are looking to purchase a new car or just service. More
by michelle0497
Employees Worked With
