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Herb Chambers Honda of Burlington - Service Center

Burlington, MA

4.9
1,672 Reviews

1,672 Reviews of Herb Chambers Honda of Burlington - Service Center

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May 04, 2016

Pleasant, polite, prompt, productive. Excellent, friendly service rep. Answered my questions and followed up on my concerns. Everything I wanted was done in about 70 minutes--very reasonab More

by el viejo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sorry, I'm not good at names. No pic of him in above group.
May 05, 2016 -

Herb Chambers Honda of Burlington responded

Thank you for taking the time to write this review. I'm so happy to read that your experience with our crew was such a positive one! We appreciate your business and look forward to seeing you again. Best, Gerry Salois, General Manager

April 28, 2016

Unscheduled oil change and wiper blade change Service rep was friendly, prompt, courteous, very helpful and accommodating. Pleasant to deal with - Excellent. I go to the Burlington location for More

by JP
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Not sure of employee's name. Last service desk in the room (furthest from door)
Apr 29, 2016 -

Herb Chambers Honda of Burlington responded

Thank you! I really appreciate your feedback on working with our service crew. We value your business and we look forward to the opportunity to serve your automotive needs for many more years to come! Best, Gerry Salois, General Manager

April 28, 2016

Efficient and done well Everyone was friendly the waiting area was very comfortable job well done I was taken right away . I was pleasantly surprised the amount of time it More

by Susan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
June Fraser
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 29, 2016 -

Herb Chambers Honda of Burlington responded

Thank you, Susan! I really appreciate your feedback on working with June. We value your business and look forward to the opportunity to serve your automotive needs for many more years to come! Best, Gerry Salois, General Manager

April 28, 2016

Excellent! They provide the excellent service as always. It will be great if they can either provide a private room for customers using cell phone or have a si More

by eping
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
June Fraser
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 28, 2016 -

Herb Chambers Honda of Burlington responded

Thank you for taking the time to share your experience and please don't hesitate to reach out if there's ever anything more that we may assist you with! Best, Gerry Salois, General Manager

April 20, 2016

Prompt friendly and expert service Friendly, accommodating staff. I went to purchase a back up key. They noticed my break light was out and replaced that also. Reasonable prices and pro More

by 28
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Not sure
Apr 21, 2016 -

Herb Chambers Honda of Burlington responded

Thank you, I will be certain to let our Service Crew know what a great job they are doing, and to keep up the great work. Thank you for your business and we look forward to seeing you again! Kind Regards, Gerry Salois, General Manager

April 19, 2016

oil change and recall notice I had my oil changed and asked the representative about 3 recall notices. One was the airbag and knew that they would be coming in mid July. Then I More

by Laura
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I can't remember the name of the employee who helped me but he was very helpful
Apr 20, 2016 -

Herb Chambers Honda of Burlington responded

Thank you, Laura! We work very hard to ensure that we deliver a quality service experience that exceeds expectations. Feel free to stop in anytime if you need assistance reviewing any of the recalls on your Honda, as we're always happy to help! Kind Regards, Gerry Salois, General Manager

April 17, 2016

Bad experience Took my car in for an oil change and ended up with a scratch/side swipe on my passenger front door. I couldn't believe it. Service told me they would More

by Leahmarlee
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Chris Glen
April 07, 2016

Service experience Brought vehicle in for oil/transmission fluid change as well as for a starter relay issue. My tires were also rotated and the vehicle received a wash More

by Brian
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
June Fraser
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 07, 2016 -

Herb Chambers Honda of Burlington responded

Thank you, Brian, so much for your feedback on your recent service experience with us. We work very hard to make sure that we deliver a quality service experience that exceeds expectations. June is a true testament to that. Thank you for your continued business! Kind Regards, Gerry Salois, General Manager

April 05, 2016

Simple Service Service was just an oil change and a wiper install. Bit more of a wait then normal, but I went in on a rainy Saturday. More

by Jess Arlington
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
June Fraser
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 05, 2016 -

Herb Chambers Honda of Burlington responded

Thank you for taking the time to share your experience with us. I do apologize about the longer than usual wait. Thank you for your business and please don't hesitate to reach out if there's ever anything more that we may assist you with. Best, Gerry Salois, General Manager

March 30, 2016

Scheduled maintenance. I brought my CRV in for scheduled maintenance. The work was done as was explained to me by the service rep (Chris). Chris summarized the work after it More

by service, joe978
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Glen
Mar 30, 2016 -

Herb Chambers Honda of Burlington responded

Thank you so much for taking the time to write this review. The entire Herb Chambers Honda team strives to make every guest feel at home in our dealership. Chris, in our service department, is a perfect example of this. We truly value your business and hope to serve your automotive needs for many more years to come. Best, Gerry Salois, General Manager

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