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Herb Chambers Honda of Burlington - Service Center

Burlington, MA

4.9
1,672 Reviews

1,672 Reviews of Herb Chambers Honda of Burlington - Service Center

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June 05, 2016

4 tires and an oil cgange I went into the dealer in a Saturday which I never do thinking it is the busiest day since most people are off for the day. I was in and out in 2hour More

by Kelly494
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Silva
Jun 06, 2016 -

Herb Chambers Honda of Burlington responded

Thank you, Kelly, so much for your feedback on your recent experience with John. We take pride in providing exceptional customer service and I'm so happy our team was able to do exactly that. Thank you for your comments and don't forget the ice cream is back! Best, Gerry Salois, General Manager

June 04, 2016

Service Good service department, John is very friendly and helpful Amjad is very nice friendly and knowledgeable. The pilot cabin is loud and my windshiel More

by Pilot2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Amjad Aslam
Jun 06, 2016 -

Herb Chambers Honda of Burlington responded

Thank you for your feedback on your recent experience with Amjad and John. I'm sorry to read about the issues you've had with your Pilot. I'll speak with my team to see if this is a reoccurring issue with other Pilot owners as well. We will pass along this feedback to the manufacturer. Thank you for your feedback and continued business. Best, Gerry Salois, General Manager

June 01, 2016

Outstanding service! As usual, I received outstanding, highly courteous service, as prompt as possible and with very knowledgeable staff. I am 110% satisfied with Service More

by laura goldin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Sisk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 01, 2016 -

Herb Chambers Honda of Burlington responded

Thank you, Laura, for taking the time to share your encouraging words and kind recommendation of Patrick. I’m so pleased to know that Patrick proudly represented this dealership and provided you with such great service. Thank you for your business and we look forward to serving your automotive needs for many more years to come! Sincerely, Gerry Salois, General Manager

May 27, 2016

Service As always pleasant staff and efficient mechanics. Thank you to John and Chris Glen in the service department. It is always a pleasure. The End More

by Lch
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Christopher Glen
May 31, 2016 -

Herb Chambers Honda of Burlington responded

Thank you so much for sharing this with us! We're so glad that you had such enjoyable visit. We appreciate your comments about John and Chris and that five star rating. Thank you again and we look forward to seeing you in the future. Best, Gerry Salois, General Manager

May 26, 2016

Service center rocks! Thank you for making my trip to the dealership pleasant. Chris's professionalism and expertise made the experience worthwhile and efficient. Thanks fo More

by Joanne Holton
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Christopher Glen
May 26, 2016 -

Herb Chambers Honda of Burlington responded

Thank you, Joanne, for taking the time to share your experience with Chris. We appreciate your business and look forward to the opportunity to serve your automotive needs for many more years to come! Best, Gerry Salois, General Manager

May 20, 2016

Honda CRV Maintenance Appointment Everything went smoothly as it was a regularly scheduled maintenance appointment. Oil change, tire rotation and car wash. No complaints here - everyon More

by poleary42
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
June Fraser
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 20, 2016 -

Herb Chambers Honda of Burlington responded

Thank you! I'm so glad that June and our Service Crew were able to assist you with your service needs. If any questions arise about your Honda, feel free to reach out to us. We value your continued business and hope to serve your auto needs for many years to come! Best, Gerry Salois, General Manager

May 18, 2016

As usual a very good service Came in as my alarm was going off on one of my cars (did not even know which car). They checked the first and found nothing wrong. Found an issue wit More

by kaio
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Phillip
May 18, 2016 -

Herb Chambers Honda of Burlington responded

Our primary concern is delivering flawless customer service and I’m happy to know that Philip and our service crew provided you with exactly that. Thank you for your recommendation and we look forward to serving your automotive needs for many more years to come! Sincerely, Gerry Salois, General Manager

May 13, 2016

Excellent Service Met all expectations. I'd let people know that Bickford's is just two blocks away. A meal there made the wait that much easier. More

by Odyssey 2015
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Philip Codner
May 13, 2016 -

Herb Chambers Honda of Burlington responded

Thank you for the wonderful recommendation and for the tip for customers who are waiting. Please let us know if there is anything we can assist you with in the future. Best, Gerry Salois, General Manager

May 07, 2016

Intermittent rattle Service personnel was persistent enough to locate the rattle. They really go out of their way to be helpful. This has been my third Honda that I hav More

by LJBiker1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris
May 09, 2016 -

Herb Chambers Honda of Burlington responded

Thank you so much for your feedback on your recent experience with Chris. We take pride in providing exceptional customer service and I'm so happy our service team was able to do exactly that. Thank you and please don't hesitate to reach out if there is anything else we can assist with. Best, Gerry Salois, General Manager

May 07, 2016

Oil change I found the staff to be friendly, knowledgable and extremely friendly. They checked on my other concerns and I was called within 2 hours to pick up m More

by jfr152
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
June Fraser
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 09, 2016 -

Herb Chambers Honda of Burlington responded

Thank you for your business and we look forward to the opportunity to serve your automotive needs for many more years to come! Best, Gerry Salois, General Manager

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