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Herb Chambers Honda of Burlington - Service Center

Burlington, MA

4.9
1,619 Reviews

1,619 Reviews of Herb Chambers Honda of Burlington - Service Center

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April 28, 2016

Excellent! They provide the excellent service as always. It will be great if they can either provide a private room for customers using cell phone or have a si More

by eping
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
June Fraser
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 28, 2016 -

Herb Chambers Honda of Burlington responded

Thank you for taking the time to share your experience and please don't hesitate to reach out if there's ever anything more that we may assist you with! Best, Gerry Salois, General Manager

April 20, 2016

Prompt friendly and expert service Friendly, accommodating staff. I went to purchase a back up key. They noticed my break light was out and replaced that also. Reasonable prices and pro More

by 28
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Not sure
Apr 21, 2016 -

Herb Chambers Honda of Burlington responded

Thank you, I will be certain to let our Service Crew know what a great job they are doing, and to keep up the great work. Thank you for your business and we look forward to seeing you again! Kind Regards, Gerry Salois, General Manager

April 19, 2016

oil change and recall notice I had my oil changed and asked the representative about 3 recall notices. One was the airbag and knew that they would be coming in mid July. Then I More

by Laura
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I can't remember the name of the employee who helped me but he was very helpful
Apr 20, 2016 -

Herb Chambers Honda of Burlington responded

Thank you, Laura! We work very hard to ensure that we deliver a quality service experience that exceeds expectations. Feel free to stop in anytime if you need assistance reviewing any of the recalls on your Honda, as we're always happy to help! Kind Regards, Gerry Salois, General Manager

April 17, 2016

Bad experience Took my car in for an oil change and ended up with a scratch/side swipe on my passenger front door. I couldn't believe it. Service told me they would More

by Leahmarlee
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Chris Glen
April 07, 2016

Service experience Brought vehicle in for oil/transmission fluid change as well as for a starter relay issue. My tires were also rotated and the vehicle received a wash More

by Brian
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
June Fraser
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 07, 2016 -

Herb Chambers Honda of Burlington responded

Thank you, Brian, so much for your feedback on your recent service experience with us. We work very hard to make sure that we deliver a quality service experience that exceeds expectations. June is a true testament to that. Thank you for your continued business! Kind Regards, Gerry Salois, General Manager

April 05, 2016

Simple Service Service was just an oil change and a wiper install. Bit more of a wait then normal, but I went in on a rainy Saturday. More

by Jess Arlington
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
June Fraser
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 05, 2016 -

Herb Chambers Honda of Burlington responded

Thank you for taking the time to share your experience with us. I do apologize about the longer than usual wait. Thank you for your business and please don't hesitate to reach out if there's ever anything more that we may assist you with. Best, Gerry Salois, General Manager

March 30, 2016

Scheduled maintenance. I brought my CRV in for scheduled maintenance. The work was done as was explained to me by the service rep (Chris). Chris summarized the work after it More

by service, joe978
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Glen
Mar 30, 2016 -

Herb Chambers Honda of Burlington responded

Thank you so much for taking the time to write this review. The entire Herb Chambers Honda team strives to make every guest feel at home in our dealership. Chris, in our service department, is a perfect example of this. We truly value your business and hope to serve your automotive needs for many more years to come. Best, Gerry Salois, General Manager

March 27, 2016

Service Quality of service and customer service is always outstanding. Their hours and location and reputation are important features that make use this deale More

by prbg
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Silva
Mar 28, 2016 -

Herb Chambers Honda of Burlington responded

Thank you! It is our goal to offer top notch customer service to all of our guests and I'm so pleased John in our Service Department was able to do exactly that. Thank you again and we look forward to working with you again in the future! Best, Gerry Salois, General Manager

March 20, 2016

Great customer service I brought my car in for a recall service. There was great communication throughout the process. I've been here a couple of times and each time, Phil p More

by KV
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Phill
Mar 21, 2016 -

Herb Chambers Honda of Burlington responded

Thank you for providing us with this great feedback! Phil is wholly devoted to the success of our guests’ experiences and we are so proud to have him on our team. We appreciate all of your kind words and thank you for choosing us for your automobile needs. Best, Gerry Salois, General Manager

March 20, 2016

Service Advisors You Ca Trusy! When you take your automobile To Herb Chambers you deal with people you can trust and can't do enough for you. I am a loyal life time customer. Repl More

by Logowatches
Customer Service
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Philip
Mar 21, 2016 -

Herb Chambers Honda of Burlington responded

Thank you so much for your kind words and we truly appreciate the opportunity to earn your business! Philip is such an asset to our service team and I'm so glad you had the opportunity to work with him. Thank you for your business and we hope to have the opportunity to work with you again! Best, Gerry Salois, General Manager

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