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Herb Chambers Honda of Burlington - Service Center
Burlington, MA
1,672 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,672 Reviews of Herb Chambers Honda of Burlington - Service Center
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October 11, 2016
Absolutely Terrible Service - Don't go! I've literally been trying to get service to help me out with an update that was supposed to be done on my car before I even bought it, 4 MONTHS AGO. I've literally been trying to get service to help me out with an update that was supposed to be done on my car before I even bought it, 4 MONTHS AGO. I've called plenty of times and everyone I've talked to say I need to call back and talk to Christine or that they were going to talk to her and have someone call me back the next day. I even talked to the assistant manager, John, last week and he said that the service manager, also named John, was going to call me at the beginning of this week. Well, its the end of the night on Tuesday and I STILL haven't received any call or even an acknowledgement of the situation. Other people have told me that they'd leave messages and the last time I was in there for an oil change, 2 weeks ago, a woman working literally printed off a piece of paper with all my information, wrote in big letters "CALL CUSTOMER ASAP" with my phone number. Well, 2 weeks later and STILL NOTHING. I'm extremely disappointed in the service and although I love my car and my sales rep, Mike Carelli, was amazing, I wish I hadn't ever bought my car from this dealer. Service clearly doesn't care about their customers and just gives everyone the run around until they give up. WILL NOT recommend this dealer to anyone. More
by kpaula88
Employees Worked With
John Flannery
October 06, 2016
Service of Honda CR-V It is always a pleasure going into Herb Chambers Honda of Burlington. June is an absolute pleasure and is always extremely helpful, kind and courteous It is always a pleasure going into Herb Chambers Honda of Burlington. June is an absolute pleasure and is always extremely helpful, kind and courteous. More
by jb
Employees Worked With
October 05, 2016
Philbrick Codne in service was great Phil got me in and out, was courteous and got my replacement keys finished in no time and ordered a back up, retained the code and didn't charge me fo Phil got me in and out, was courteous and got my replacement keys finished in no time and ordered a back up, retained the code and didn't charge me for the code when the second key came in More
by Carguy
Employees Worked With
Phil Codner
September 30, 2016
Great Service at Herb Chambers Honda of Burlington I had a power steering flush, a coolant flush a fuel injection cleaning, an oil change, tires checked, etc. in preparation for winter. The service fro I had a power steering flush, a coolant flush a fuel injection cleaning, an oil change, tires checked, etc. in preparation for winter. The service from everyone at Herb Chambers Honda is always excellent, and it's a pleasant place to wait while your car is being serviced. More
by anntk
Employees Worked With
September 10, 2016
Great service I was having issue with my XM radio and the Honda dealership in Burlington, MA did an amazing job. Very happy with John Silva's service and ability t I was having issue with my XM radio and the Honda dealership in Burlington, MA did an amazing job. Very happy with John Silva's service and ability to resolve quickly the issue by talking to the provider of my extended warranty after the service technician figured that the poor quality of signal was due to a faulty XM receiver and not a recent car accident I also want to thank John Flannery for his help during the process and taking care of a car rental and talking to my insurance agency appraiser More
by Gabe
Employees Worked With
John Silva, John Flannery
September 09, 2016
wonderful service people Phillip Codner goes oujt of his way to be helpful...he makes my service experience a trusting experience.. He has been a constant reason I go back..b Phillip Codner goes oujt of his way to be helpful...he makes my service experience a trusting experience.. He has been a constant reason I go back..before him was John as well. More
by gymjoyce
Employees Worked With
Phillip, John
September 07, 2016
Always have good experience and everyone is helpful Great service came in for a oil change which they did they recommended wiper blades as they were wearing out so I had them replaced also. Great service came in for a oil change which they did they recommended wiper blades as they were wearing out so I had them replaced also. More
by Fitzp48
Employees Worked With
September 04, 2016
Always a pleasure coming here. Everyone is very attentive. I come here mainly for service. Phil is always available to assist me with any questions or concerns i may h coming here. Everyone is very attentive. I come here mainly for service. Phil is always available to assist me with any questions or concerns i may have. More
by Omaris85
Employees Worked With
Phillip
September 03, 2016
oil change and driver side air bag change. I always go to herbchambers for service for my car CRV..and I always have good experience from staff ..Service personnel always friendly and helpful. I always go to herbchambers for service for my car CRV..and I always have good experience from staff ..Service personnel always friendly and helpful. More
by Devaraj Stephen
Employees Worked With
I dont know the name.
September 03, 2016
Great service role Nice quick job and the consideration they gave to covering the work under warranty on a vehicle that was leased from this location was excellent Nice quick job and the consideration they gave to covering the work under warranty on a vehicle that was leased from this location was excellent More
by callahjx77
Employees Worked With
