Herb Chambers Honda of Burlington - Service Center

Service Excellent sevice from June Fraser making it a pleasant experience. Her care from beginning to our departure kept us in the loop. As always a comfortab Excellent sevice from June Fraser making it a pleasant experience. Her care from beginning to our departure kept us in the loop. As always a comfortable environment in waiting area. More

Prompt and courteous state inspection Excellent and courteous as usual. Only issue was delay in retrieval of auto after service. Apparent lack of communication between office staff and s Excellent and courteous as usual. Only issue was delay in retrieval of auto after service. Apparent lack of communication between office staff and service folks. More

Recent Service Recent oil change, tech found a few minor replacements needed to be done, I was finished in less than 1 hr. Received my complementary car which is alw Recent oil change, tech found a few minor replacements needed to be done, I was finished in less than 1 hr. Received my complementary car which is always welcomed. More

Routine Maintenance on Saturday afternoon You took my car in after noon on a Saturday for routine maintenance, plus an alignment. You had it ready for me to pick up in a couple of hours. I w You took my car in after noon on a Saturday for routine maintenance, plus an alignment. You had it ready for me to pick up in a couple of hours. I wasn't expecting it to be ready until dinner time, when it would have been harder for me to get back to the dealership to pick up. I was pleasantly surprised. More

Way above your average dealership Been a customer for almost 10 years. Expect an 1 to 1.5 hour wait for the work to be completed, because they can be very busy with lots of customers Been a customer for almost 10 years. Expect an 1 to 1.5 hour wait for the work to be completed, because they can be very busy with lots of customers (even with their ability to handle numerous cars simultaneously) and they do a thorough job. So, just plan ahead, bring your computer, and relax in their customer lounge with their free Internet. Their prices are reasonable - not the stereotypical dealership mark-ups - and you can rely on their workmanship and OEM parts are often better than the fancy parts offered by independent shops. They are pretty trustworthy (I have not dealt with all employees, but the ones I have are very good) and don't try to sell you on parts/services that are not needed or recommended. Newer cars have more technology and are more precise/sensitive, so you cannot expect services to be 25% cheaper or ignore regular/preventative maintenance. For example, I've tried shopping around for a cheaper oil change for 0-20W and even if you do it yourself it'll only save a few bucks and maybe nothing after disposing the oil properly. Bring it here and they fill up your fluids and clean your car - I never seen any independent shop clean my car with an oil change and all for a very reasonable price! More

Commendation I would like to commend John Silva of your Service department for his continuous good service, John is always pleasant and helpful and a credit to his I would like to commend John Silva of your Service department for his continuous good service, John is always pleasant and helpful and a credit to his department. More

Efficient & Thorough Completion of Required Tasks Chris Glen and his Service Department did an excellent job in completing two tasks: Software recall update on the car plus installation at my request Chris Glen and his Service Department did an excellent job in completing two tasks: Software recall update on the car plus installation at my request of mud guards. Both jobs were completed in the time frame promised. Thanks, Chris, for another excellent service job. More

Very, very good service department!!!! The Herb Chambers experience is always top shelf - from sales to service. The service department is outstanding and it did not let me down this time. The Herb Chambers experience is always top shelf - from sales to service. The service department is outstanding and it did not let me down this time. More

Great Customer Experience From beginning to end the customer service experience was fantastic. The service performed was spot on and made a huge difference. Thanks Herb C From beginning to end the customer service experience was fantastic. The service performed was spot on and made a huge difference. Thanks Herb Chambers of Burlington! More