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Herb Chambers Honda of Burlington - Service Center

Burlington, MA

4.9
1,620 Reviews

1,620 Reviews of Herb Chambers Honda of Burlington - Service Center

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January 21, 2017

Thank you Very courteous and professional service on part of the service advisor, and maintenance staff. I was provided clear and honest explanation of what ne More

by mememe
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I had couple of service advisors helping me; only remember one by name, Chris .
Jan 23, 2017 -

Herb Chambers Honda of Burlington responded

Thank you for your wonderful remarks! We appreciate your recommendation and we hope to see you again in the future. Best, Gerry Salois, General Manager

January 12, 2017

It was a pleasant, efficient experience. I was taken right away for service and the work was completed in record time. Everyone there is so nice and it was a pleasure to use your services. More

by Ginger01
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jan 12, 2017 -

Herb Chambers Honda of Burlington responded

Thank you for your great review! We strive to offer all of our guests’ exceptional service and employees like June make that possible! If we can assist you in any way in the future, please do not hesitate to contact us. We are always happy to help! Best, Gerry Salois, General Manager

January 06, 2017

Brought car in for 1B service Very helpful, received call when service completed. Reasonable cost. Very friendly. I have been using Herb Chambers for my cars for the past 3 vehi More

by Catherine Maiella
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Ritchie
Jan 06, 2017 -

Herb Chambers Honda of Burlington responded

Thank you, Catherine! The return of a previous customer is the ultimate compliment! We are very flattered and we value your loyalty to our team. Thank you for your continued business and please let us know if there is anything we can help you with. Happy New Year! Gerry Salois, General Manager

January 06, 2017

Exceptional service Brought my CRV in for a software update recall. The service department was extremely busy, but Jessica Johnson arranged for everything to be complete More

by awagner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gerry Salois
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sergio Urquijo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jessica Johnson
Jan 06, 2017 -

Herb Chambers Honda of Burlington responded

Thank you! We realize you have several choices when buying and servicing your vehicle and we thank you for choosing Herb Chambers Honda. We value your business and look forward to serving you in the future. Thank you, and Happy New Years! Gerry Salois, General Manager

January 05, 2017

Service Had a long wait, but in the end service was great. I am slightly upset because the problem with my brakes was a result of my car not being drive for a More

by Blondie21
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don't know.
Jan 06, 2017 -

Herb Chambers Honda of Burlington responded

I appreciate your feedback and apologize for the long wait. I understand your concern and will pull up your vehicle in our system to better understand what happened. Nick Surdis, General Manager

January 04, 2017

Battery related problem My battery had discharged - apparently due to the cold weather and short trips that did not allow the battery to recharge - I was back on the road aft More

by Customer Response #1
Recommend Dealer
Yes
Employees Worked With
Jessica Johnson
Jan 05, 2017 -

Herb Chambers Honda of Burlington responded

Thank you! We are so happy to know Jessica was able to assist you with your service needs. We wish you many miles of happy driving in your Honda! Happy New Year! Gerry Salois, General Manager

January 03, 2017

Wounderful service Service technician Philip was very helpful. Answered all questions Excellcent price too Excellent job by service technician Philip. I always get More

by Boomer99
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service technician Philip
Jan 03, 2017 -

Herb Chambers Honda of Burlington responded

Thank you and Happy 2017! Servicing your vehicle should be a painless experience and I'm so happy to know that Philip was able to deliver. If there is anything further we can do to assist you, please feel free to reach out as we are always happy to help! Best, Gerry Salois, General Manager

December 29, 2016

Awesome service Had a great service experience with Chris Glen and the service team at Honda. Good, honest evaluation, very clear about the wait time and the price wa More

by Doug Hastings
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Glen, Khalid Saissi
Dec 29, 2016 -

Herb Chambers Honda of Burlington responded

Thank you! Servicing your vehicle should be a stress-free and smooth experience and I'm so happy to know that Chris and Khalid were able to deliver. If there is anything further we can do to assist you, please feel free to reach out as we are always happy to help! Happy Holidays! Gerry Salois, General Manager

December 25, 2016

Excellent service Very good job all around! Best dealership. I have been a customer with them for more than 20 years. They have always been very good. More

by Mom of 3
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John
Dec 27, 2016 -

Herb Chambers Honda of Burlington responded

Thank you so much for sharing your experience with John! It is our goal to offer every customer a personal touch and ensure that we do everything possible to help you leave our dealership happy. We thank you for your business and we look forward to helping with your automotive needs in the future! Happy Holidays! Gerry Salois, General Manager

December 23, 2016

Replaced a dead car battery Great Job replacing old car battery and checking soft tires for wear and air pressure levels. Lots of good coffee to warm you on a cold mornings. More

by Berrie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Other Employees : Phillip Codner -Super guy, hard worker, very knowledgable about Honda and service requirements
Dec 23, 2016 -

Herb Chambers Honda of Burlington responded

Thank you for taking the time to tell us about your experience. We value your business and we look forward to serving your automotive needs for many more years to come. Happy Holidays! Gerry Salois, General Manager

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