Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
Herb Chambers Honda of Burlington - Service Center
Burlington, MA
1,622 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
1,622 Reviews of Herb Chambers Honda of Burlington - Service Center
Sort by
July 03, 2018
Anthony cost and team great service Anthony Costa in service was great, he kept us updated on the status of our repairs and delivered on time ! All issues taken care of timely. Anthony Costa in service was great, he kept us updated on the status of our repairs and delivered on time ! All issues taken care of timely. More
by Ken
Employees Worked With
Other Employees :
Anthony Costa, John Silva
June 28, 2018
Terrific service My service coordinator- Chris (I believe his name is) was outstanding, very attentive and extremely helpful. Other people were great - the shuttle dr My service coordinator- Chris (I believe his name is) was outstanding, very attentive and extremely helpful. Other people were great - the shuttle driver, the woman who checked.me out after my services were done, and other ancillary people in the repair area. Keep up the good work! It makes folks find having their car to be serviced a pleasant experience! More
by Eileen Fit
Employees Worked With
Chris
June 22, 2018
Attention given excellent. From Director of Service down to all Service personnel and people involved, everyone was amicable and courteous , Service questions answered properl From Director of Service down to all Service personnel and people involved, everyone was amicable and courteous , Service questions answered properly. Waiting time less than expected congratulations More
by Chris
Employees Worked With
Chris Glen
June 07, 2018
Had car brought in for a number of service issues Great experience. John took the time to explain all the issues I was having and jumped threw hoops to get work billed threw the extended warranty com Great experience. John took the time to explain all the issues I was having and jumped threw hoops to get work billed threw the extended warranty company. I have always had a positive experience with Boch but John went above and beyond to make sure we were satisfied More
by Davenger
Employees Worked With
John Silva
June 06, 2018
Fast and Friendly Service Visited the Service Center for an oil change and was greated by friendly staff and the servive was completed pretty fast and the free car wash was an Visited the Service Center for an oil change and was greated by friendly staff and the servive was completed pretty fast and the free car wash was an added bonus! More
by Lt19det
Employees Worked With
Brian Madden
June 05, 2018
Scheduled Maintenance Have had our car serviced at dealership for 15 years. I find the service quality is worth the extra cost. In addition, I have trust and confidence in Have had our car serviced at dealership for 15 years. I find the service quality is worth the extra cost. In addition, I have trust and confidence in the service staff, especially Chris Glen and John Silva. I have had more contact with Chris, but both are exceptional professional representatives of Herb Chambers. Thanks for everything! More
by PaulW
Employees Worked With
Chris Glen
June 05, 2018
Great from start to finish. I arrived at the Herb Chambers of Burlington at 7:30 am to get my scheduled maintenance on my 2017 Honda Accord and I planned to wait for my car. I c I arrived at the Herb Chambers of Burlington at 7:30 am to get my scheduled maintenance on my 2017 Honda Accord and I planned to wait for my car. I came into the dealership and was promptly greeted by a service adviser. I forget his name, but he had grayish hair and a goatee. He quoted me a price on the service that I needed, told me how much it would cost, and how long it would take. He quoted me 1 hour. I went into the waiting area where they had coffee, fresh fruit, and my favorite, Klondike Bars. I settled in and connected to their free we-fi and went through some emails and texts, and before I knew it, my car was ready. It was 20 minutes ahead of schedule and it was washed and vacuumed. I went to the counter to pay and I was out the door in well under an hour. I have been going to Herb Chambers of Burlington for the last 15 years, to both purchase/lease my cars as well as service them there. They never disappoint when it comes to either. I want to acknowledge John the service manager, Jerry Salois the General Manager, and Sergio Urquijo, my salesman, for their outstanding service over the years. More
by jimbopm
Employees Worked With
Other Employees :
John the service manager, Mike Visconte, Brian Ritchie, Khalid Saissi, John Silva
May 18, 2018
Everything great!! As before, the attention and care provided was outstanding, Great customer service, I will be back here for the next service for sure. Thank you! As before, the attention and care provided was outstanding, Great customer service, I will be back here for the next service for sure. Thank you! More
by Robdimitrov
Employees Worked With
John Silva
May 11, 2018
Service Regular service, but discovered the tires were wearing, so I was offered buy 3 get one free for my 2014 Honda Accord. The only thing I didn't like was Regular service, but discovered the tires were wearing, so I was offered buy 3 get one free for my 2014 Honda Accord. The only thing I didn't like was how time consuming it was. I arrived before 10:00 am and didn't get out until 1:10 pm. Other than that, it is a great to bring a car in for service. Patricia Toner More
by Patricia
Employees Worked With
Brian Ritchie
May 07, 2018
generally helpful Very kind communicative staff and convenient hours and location. Took a long time to resolve the problem I had but they were responsive. (Defective ti Very kind communicative staff and convenient hours and location. Took a long time to resolve the problem I had but they were responsive. (Defective tire pressure sensor) More
by hondadriver
Employees Worked With
did not record names
