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Herb Chambers Honda of Burlington - Service Center
Burlington, MA
1,622 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,622 Reviews of Herb Chambers Honda of Burlington - Service Center
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December 21, 2018
Oil Change Easy, efficient and thorough checking out the entire vehicle. Went in for an oil change and discovered there was a nail in my tire which was removed. Easy, efficient and thorough checking out the entire vehicle. Went in for an oil change and discovered there was a nail in my tire which was removed. More
by Cgreen11371
Employees Worked With
Anthony Costa
December 19, 2018
Service Always a pleasant experience ! Friendly and efficient . Arrived early for oil change and sticker and to have the car checked before we set out for a l Always a pleasant experience ! Friendly and efficient . Arrived early for oil change and sticker and to have the car checked before we set out for a long road trip!! More
by Rick5023
Employees Worked With
Sorry not sure, Brian Ritchie
December 18, 2018
Very thorough I went in, because the "Tire pressure is low" light came on. The service department fixed that in 5 minutes, but then they looked up and told me t I went in, because the "Tire pressure is low" light came on. The service department fixed that in 5 minutes, but then they looked up and told me that there are a bunch of updates to my computer that they would like to do, at no charge. So I left my car there, and they updated. Thanks for looking out for me and my car! More
by nassim
Employees Worked With
December 11, 2018
Long wait for service I went in for a fall service special, state inspection, and for a recall on the passenger side seat belt. Four hours later I left. Earlier in the we I went in for a fall service special, state inspection, and for a recall on the passenger side seat belt. Four hours later I left. Earlier in the week I had called for an appointment and to see if the recall part was available. I was told to come early and that they did not take appointments-why not? I was there by 8:15, but so were many other folks; I even had to wait at the service counter to check in. All in all, the wait was not awful as I was forewarned and had brought reading material. It was after noon when the vehicle was ready. Everyone I dealt with was pleasant, though. More
by CRVlover
Employees Worked With
Anthony Costa
December 04, 2018
Great service at HC Honda Burlington Service competed ahead of schedule at the price quoted in advance. Dealership was clean. Customer service was friendly and efficient. Jessica did a g Service competed ahead of schedule at the price quoted in advance. Dealership was clean. Customer service was friendly and efficient. Jessica did a great job addressing my questions. More
by Nixon01719
Employees Worked With
Jessica Johnson
November 22, 2018
Service dept is best around. This is the best service dept that I've been to. Very courteous and helpful. Nicole was wonderful during my last visit. Car was delivered on time. This is the best service dept that I've been to. Very courteous and helpful. Nicole was wonderful during my last visit. Car was delivered on time. More
by TonyV
Employees Worked With
Nicole, John Silva, Jessica Johnson
November 19, 2018
Absolutely the Best! HCH if Burlington is absolutely fabulous. I’ve been buying and servicing my vehicles here since 2001. Hondas are great vehicles, however, what keeps u HCH if Burlington is absolutely fabulous. I’ve been buying and servicing my vehicles here since 2001. Hondas are great vehicles, however, what keeps us coming back is the PEOPLE! More
by Lindo
Employees Worked With
Other Employees :
William Ritchie, John Silva, Jessica Johnson
November 16, 2018
Air Bag Recall Efficient fix of the recall ordered repair of the passenger side air bag. The service time opening at 7am was very convenient - overall very satisfac Efficient fix of the recall ordered repair of the passenger side air bag. The service time opening at 7am was very convenient - overall very satisfactory. More
by Customer Response #1
Employees Worked With
John Silva
November 16, 2018
Excellent service experience Anthony in service was very helpful. He worked it out so I could get the car after hours. He identified that the battery was bad, still under warranty Anthony in service was very helpful. He worked it out so I could get the car after hours. He identified that the battery was bad, still under warranty, and replaced it free of charge. That’s service! More
by Big Blue Coat
November 12, 2018
Quick fix My check engine light came on yet again and the engine sounded loud. Turned out it was some nuts and bolts that rusted out on a pipe connection to the My check engine light came on yet again and the engine sounded loud. Turned out it was some nuts and bolts that rusted out on a pipe connection to the catylator converter so the pipe was separated from it. They attached it all back up and it seems to have solved the issue. More
by ncrowley
Employees Worked With
i can't remember the name
