Herb Chambers Honda of Burlington - Service Center

Excellent Service Excellent Customer service and very little wait time, John Silva does a great job of listening and explaining any issues with vehicle. He is very prof Excellent Customer service and very little wait time, John Silva does a great job of listening and explaining any issues with vehicle. He is very professional and a pleasure to work with every time. More

Fantastic Went for a quick oil change, but then got tied up at work and couldn't pick up the car til 4 days later. Chris and whole staff so accommodating and Went for a quick oil change, but then got tied up at work and couldn't pick up the car til 4 days later. Chris and whole staff so accommodating and super nice. More

Great work 4 new tires (bought 3 got 1 free) wheel balance and alignment - Tire cost was significantly less than NTB, Town Fair Tire and Sullivan Tire. 4 new tires (bought 3 got 1 free) wheel balance and alignment - Tire cost was significantly less than NTB, Town Fair Tire and Sullivan Tire. More

very simple process It is really a simple process of drop off and pick up. I choose not to wait so I get picked up but the work was done within hours and pick up is just It is really a simple process of drop off and pick up. I choose not to wait so I get picked up but the work was done within hours and pick up is just as easy, and it was so so clean when I picked it up. Thanks More

Very positive experience Convenient location. John Silva the service manager at the Burlington location was very knowledgeable and helpful, as always. We've purchased serval c Convenient location. John Silva the service manager at the Burlington location was very knowledgeable and helpful, as always. We've purchased serval cars from this dealership and use this location to service our cars. More

Dealing with service Asking to recommend your dealership with a yes or no answer is difficult. I would recommend the people both in sales an service in your organization Asking to recommend your dealership with a yes or no answer is difficult. I would recommend the people both in sales an service in your organization as excellent. The issues I have has to do with the systemic problem of after a sale and getting to service. The sales part of my experience went wall up until I signed the sales agreement and paid for my car. I was kept waiting an hour or more for the after sales pitch for things I did not want. The service part of my the experience came when I received a recall notice. I was told I could not make an appointment. I tried going one morning only to find 20 people ahead of me in line. That was a disappointment. On a good note, when my car was towed in to the dealership the person [June] handling warranty issue was terrific. More

Chris was awesome Friendly and helping customer service. Chris was very friendly and also cashiers at services. He suggested right part and on time services less waitin Friendly and helping customer service. Chris was very friendly and also cashiers at services. He suggested right part and on time services less waiting time. More

great customer service. reasonable wait time. My car was overdue for an oil change. So, I called mid-afternoon Called the dealership service department asking for a walk in service. They said if My car was overdue for an oil change. So, I called mid-afternoon Called the dealership service department asking for a walk in service. They said if I show up soon they should be able to take me in. their estimated wait time was around 45 minutes. I waited in the comfortable customer's lounge watching the news on the TV. They were some complimentary refreshments available such as coffee, tea, apples, ice cream and snacks. The ambiance is relaxing. Great attention to customers. The 45 minutes wait time seemed like 10 minutes. My car was washed and ready for me by the door. More

Maintenance update excellent service as always. Quick and easy check in. I recognize John who checked in me. He was pleasant, knowledgeable and efficient. Waiting area i excellent service as always. Quick and easy check in. I recognize John who checked in me. He was pleasant, knowledgeable and efficient. Waiting area is clean and comfortable. More

Regularly scheduled service I had been trying to get in to do an oil change and the 20,000 mile regular service -- but due to the flood of customers for a recall and some short s I had been trying to get in to do an oil change and the 20,000 mile regular service -- but due to the flood of customers for a recall and some short staffing, each day I'd call found the lines already to long for me to come in. But I was told that this week would have full staffing and that a promotional offer I'd received would be honored whenever I could make it in. They suggested I should call again -- and I did on Thursday. I expected a two-hour wait, but the service was completed in an hour, including one additional issue the inspection uncovered. Nicole checked in with me several times, to let me know what needed to be done, and to let me know that my service was completed. I was happy to be back on the road. More