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Herb Chambers Honda of Burlington

Burlington, MA

4.9
2,804 Reviews
Herb Chambers Honda of Burlington is a proud recipient of the President’s Award by American Honda Motor Co., Inc. Recognizing top-ranking Honda dealerships across the country, the award is considered Honda’s highest dealership honor and is based on a candidate’s achievement of excellence in all areas of the dealership’s operation. Customer service and satisfaction, sales, training and facilities are all evaluated as criteria for the recognition. Visit us today to experience our award winning service!
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33 Cambridge St

Burlington, MA

01803

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Showing 2,804 reviews

August 12, 2021

Service was excellent but didn’t wash de car. Every time I go to this dealer I get my car clean. I don’t know what happened today. More

by Yamilca
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Glen
Aug 16, 2021 -

Herb Chambers Honda of Burlington responded

Thank you for bringing this to my attention. I'm sorry to hear your vehicle wasn't washed and will be speaking with the team to ensure it doesn't get overlooked again. If there's any additional feedback you'd like to discuss, please feel free to contact me directly. Thanks, Gerry Salois - General Manager - gsalois@herbchambers.com

August 10, 2021

Exceptional service from JuneShe is always respectful , Exceptional service from June She is always respectful , friendly, courteous and helpful She checks in with customers while they are waiting to giv More

by Larry Horowitx
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
June Fraser
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 11, 2021 -

Herb Chambers Honda of Burlington responded

Thank you for the positive feedback, Larry! June is a truly wonderful asset to our team and we know she'll be pleased to hear these kind comments. We're thankful to have you as a Herb Chambers Honda of Burlington customer and we look forward to your next visit. Take care!

August 10, 2021

Jake was very welcoming, and courteous.I have leased CRV Jake was very welcoming, and courteous. I have leased CRV EX-L from the Burlington dealership since 2009. The GM was arrogant and rude. I will buy/ More

by lcrowne34
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
June Fraser
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Glen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : GM, John Flannery
Sep 01, 2021 -

Herb Chambers Honda of Burlington responded

We're disappointed to hear this. We'd like to address these concerns and help win back your business. Please contact me at your earliest convenience to discuss this. Thank you, Gerry Salois - gsalois@herbchambers.com

August 07, 2021

This dealership always takes care of things whenever I bring my car in. They make it simple and easy for me. The service department aims to please! More

by Penny'sMom
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
June Fraser
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 09, 2021 -

Herb Chambers Honda of Burlington responded

Thanks so much for the great five-star review! We're happy to hear the Herb Chambers Honda of Burlington team made your service visit so enjoyable! See you next time!

August 06, 2021

Lee was an exceptional sales person. I got the truck I wanted at a price that is affordable. The sales staff was attentive and thorough from Sara to management. More

by b24ritchie
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Sisk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sergio Urquijo
5.0
This rating includes all reviews, with more weight given to recent reviews.
TJ Madden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Visconte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lee Diamond
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Visconte, Brian Madden
Aug 06, 2021 -

Herb Chambers Honda of Burlington responded

We're so happy Lee could get you what you wanted, and at the right price! Thanks for choosing Herb Chambers Honda of Burlington, enjoy your new truck!

August 03, 2021

I came in for a free recall - a software update. They did a multi-point inspection and vacuumed/cleaned my car for no extra charge. More

by pauljbradford
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff
Aug 04, 2021 -

Herb Chambers Honda of Burlington responded

We're happy to hear our team could handle that recall and return your vehicle to you all clean! Thank you for leaving us your great review! We hope you come back to see us at Herb Chambers Honda of Burlington again!

August 02, 2021

Second lease with this dealershipPatrick Sisk was easy Second lease with this dealership Patrick Sisk was easy to work with, new what we wanted and delivered More

by boopa1
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Sisk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 03, 2021 -

Herb Chambers Honda of Burlington responded

We appreciate you coming back for a second time! We're glad Patrick and the Herb Chambers Honda of Burlington team have earned your business! Thank you for your five-star review!

July 31, 2021

Jessica quickly checked me in and in 2 hours my car was ready--inspected, the recall done and my car was washed and vacuumed, all in about a little over 2 hours! Jessica also commented that my car, its ti More

by annemapolski
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Glen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jessica
Aug 02, 2021 -

Herb Chambers Honda of Burlington responded

Thank you for your years of support! We're so happy to hear Jessica and our team took great care of you on your recent visit. We'll see you next time! - Herb Chambers Honda of Burlington Team

July 31, 2021

Nice environment. June gave me good service, the customer service Excellence. June was very professional and gave me all the information. I appreciate the time she took to get me service that would More

by Lissa
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
June Fraser
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 02, 2021 -

Herb Chambers Honda of Burlington responded

We appreciate the great feedback about June and our team! Thanks for your business, from all of us here at Herb Chambers Honda of Burlington and we'll see you next time!

July 31, 2021

Was charged for a tire rotate but it wasn’t done. Chris got our car right back in refunded money if we hadn’t noted front tire condition it would’ve went unnoticed More

by Ljncda
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Chris Glen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 16, 2021 -

Herb Chambers Honda of Burlington responded

Thank you for taking the time to share this experience. I'm glad Chris was able to get the issue sorted out for you, but I will also be speaking with my team about this situation to ensure we're taking more care in the future. If there's any additional feedback you'd like to discuss, please feel free to contact me directly. Thanks again, Gerry Salois - General Manager - gsalois@herbchambers.com

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