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Herb Chambers Honda of Burlington

Burlington, MA

4.9
2,860 Reviews
Herb Chambers Honda of Burlington is a proud recipient of the President’s Award by American Honda Motor Co., Inc. Recognizing top-ranking Honda dealerships across the country, the award is considered Honda’s highest dealership honor and is based on a candidate’s achievement of excellence in all areas of the dealership’s operation. Customer service and satisfaction, sales, training and facilities are all evaluated as criteria for the recognition. Visit us today to experience our award winning service!
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33 Cambridge St

Burlington, MA

01803

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Showing 2,860 reviews

October 12, 2021

No appointments for service, first come, first serve. No shuttle. No lender cars. People are friendly enough but my car is new, I should not have to lift a finger to get it repaired. More

by isapuce
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Chris Glen
4.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 27, 2021 -

Herb Chambers Honda of Burlington responded

I'd like to thank you for taking the time to give us this feedback. At this time we have staggered staffing hours, as well as longer than usual waiting times due to less staff. We apologize for any inconvenience this may have caused. If there is anything I can do for you please do not hesitate to let me know, and please reach out at your earliest convenience. Thank you, Gerry Salois - General Manager - gsalois@herbchambers.com

October 12, 2021

June provided exceptional customer service to us when we brought our car in for service. She was helpful, knowledgeable, and kept us in loop during a complex car repair. More

by Aaron
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
June Fraser
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 13, 2021 -

Herb Chambers Honda of Burlington responded

Aaron, we are so happy to hear that June could do such a great job for you! Herb Chambers Honda of Burlington appreciates you so much!

October 11, 2021

Had oil change. Employees very pleasant and professional. Average wait time and coffee is always available during the wIt More

by jllepore
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jessica
Oct 12, 2021 -

Herb Chambers Honda of Burlington responded

Thank you for letting the Herb Chambers Honda of Burlington team show you a five-star experience! We're glad you had a positive oil change experience and we look forward to seeing you next time!

October 08, 2021

Very efficient and helpful. No bull. Car cleaning is a plus. Great service. No nonsense More

by Lmann3636
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gerry Salois
5.0
This rating includes all reviews, with more weight given to recent reviews.
TJ Madden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Visconte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Glen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Visconte, William Ritchie, John Flannery
Oct 08, 2021 -

Herb Chambers Honda of Burlington responded

Thank you for the positive feedback of Herb Chambers Honda of Burlington! We appreciate your business and hope to see you again in the future!

October 07, 2021

Michael was easy to work with. He was efficient, knowledgeable, and able to answer all my questions. He also helped get me a better insurance quote that saved me half of what I used to pay! The whol More

by Snancy24
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Quinn
Oct 08, 2021 -

Herb Chambers Honda of Burlington responded

Thank you for taking the time to share your experience! We're so glad that Michael made your experience with us a great one and we hope we have the opportunity to work with you again in the future. Until then, take care and enjoy your new vehicle! - The Herb Chambers Honda of Burlington Team

October 06, 2021

June in the service department is wonderful. Made sure everything was taken care of was prompt and always provides exceptional service. Her and the team do a fantastic job every time. More

by Jbjackson2388
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
June Fraser
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 06, 2021 -

Herb Chambers Honda of Burlington responded

We are so proud to hear that you had such a great time working with June and the team at Herb Chambers Honda of Burlington! Thank you very much!

October 06, 2021

Made the customer experience smooth and easy for a new purchase with trade in. Salesman was friendly and helpful. More

by Adah_Levens
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank Madden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Quinn
Oct 07, 2021 -

Herb Chambers Honda of Burlington responded

This is what we love to hear, Adah! Our team is here for all of your automotive needs! -Herb Chambers Honda of Burlington

October 06, 2021

Our 4.th or 5th car purchased with Sergio … our perhaps 20th car purchased through a Herb Chambers dealership. Need I say more!! More

by momx16
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sergio Urquijo
5.0
This rating includes all reviews, with more weight given to recent reviews.
TJ Madden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 06, 2021 -

Herb Chambers Honda of Burlington responded

Thank you so much for your loyal business! We're truly grateful to have you as a Herb Chambers Honda of Burlington customer and are thrilled to hear that Sergio and the team continue to earn your support. Enjoy your new vehicle and we'll see you at your next visit!

Oct 06, 2021 -

momx16 responded

Thank you!!

October 05, 2021

Pleasant experience from beginning to end. Patrick Sisk was extremely friendly and accommodating. Same for Robert Kinneen. More

by elizlou89
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Sisk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robbie Kinneen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 06, 2021 -

Herb Chambers Honda of Burlington responded

Thank you for the kind words about our team! We appreciate you trusting Herb Chambers Honda of Burlington with your business and hope to see you again next time!

October 04, 2021

Excellent service rep and service. Everything my dpne to my satisfaction. All was fine.. excellent. More

by Eugfer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jessica
Oct 05, 2021 -

Herb Chambers Honda of Burlington responded

Thank you for the great review of Herb Chambers Honda of Burlington! It means a lot to hear that you're satisfied and we hope you'll be visiting us again in the future!

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