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Herb Chambers Honda of Burlington

Burlington, MA

4.9
3,049 Reviews
Herb Chambers Honda of Burlington is a proud recipient of the President’s Award by American Honda Motor Co., Inc. Recognizing top-ranking Honda dealerships across the country, the award is considered Honda’s highest dealership honor and is based on a candidate’s achievement of excellence in all areas of the dealership’s operation. Customer service and satisfaction, sales, training and facilities are all evaluated as criteria for the recognition. Visit us today to experience our award winning service!
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33 Cambridge St

Burlington, MA

01803

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Showing 3,049 reviews

August 17, 2023

Each and every person I dealt with provided excellent customer service. Carlos patiently helped me to understand so may things. Patrick answered all my financial questions, one of the car detailers wal More

by Gkelley0205
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Patrick Sisk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carlos and the two gentlemen i did not get names
Aug 18, 2023 -

Herb Chambers Honda of Burlington responded

Hi Kelley! it's great to know that Carlos, Patrick, and the rest of our team at Herb Chambers Honda of Burlington were able to provide you with such a positive experience. We appreciate your feedback! Hope to serve you again soon.

August 17, 2023

Been using this dealership for over 10 years Herb Chambers Burlington is the best. Always friendly fast service you are treated like family. More

by mcaputo488
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
June Fraser
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 18, 2023 -

Herb Chambers Honda of Burlington responded

We're so glad to have had you as a part of our Herb Chambers Honda of Burlington family for over 10 years! Thanks for the kind words about our service. We appreciate your continued support and look forward to serving you in the future!

August 16, 2023

Jeffrey and Scott made a great effort to replace my battery during a very busy day for them! I’m grateful for the professionalism in solving the problem More

by Nicholas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
June Fraser
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Ferreira
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Scott
Aug 16, 2023 -

Herb Chambers Honda of Burlington responded

Hey Nicholas, it's great to know that Jeffrey and Scott were able to assist you efficiently with your vehicle needs at Herb Chambers Honda of Burlington. We appreciate your kind feedback and look forward to seeing you next time. Safe travels!

August 15, 2023

Roy and I were very pleased with Carlos and the Car we bought. Carlos answered many of our questions about the car and told us the new features with the Bueatiful Black Honda. Was also happy to talk wit More

by mariava34
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Carlos
Aug 16, 2023 -

Herb Chambers Honda of Burlington responded

Hi Maria, we're delighted to know that Roy, Carlos, and Jerry were able to assist you with your purchase at Herb Chambers Honda of Burlington. We hope you enjoy all the new features of your beautiful new Honda! Safe travels!

August 15, 2023

In spite of making an online appointment for a 10:30 AM oil change, it took more than two hours, and when I asked Jeffrey at noon what was going on, he said it would be another 40 minutes. It seems like th More

by sds
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeff Ferreira
2.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 28, 2023 -

Herb Chambers Honda of Burlington responded

We're sorry to read about your experience during your recent visit and appreciate your patience. We aim for efficiency, especially when appointments are made, so it's disappointing that we didn't meet those expectations this time around. We'd like to look into what happened here and see how we can improve things moving forward. Please feel free to reach out at any time. Thank you, Gerry Salois - General Manager - gsalois@herbchambers.com

August 15, 2023

June in the service dept is great. Extremely busy but she was professional an very helpful an friendly. Explained everything that needed to be done anncontacted me once work was comple More

by MargaretSmith
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
June Fraser
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 16, 2023 -

Herb Chambers Honda of Burlington responded

Margaret, we're so glad to know that June provided you with excellent service at Herb Chambers Honda of Burlington. We appreciate your kind words and will definitely pass them along!

August 14, 2023

Herb Chambers Honda of Burlington has an excellent service department. Also excellent is the service manager, Jeff, who follows up after the repair to make sure the customer is completely satsfied. More

by Katecantrell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Ferreira
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 15, 2023 -

Herb Chambers Honda of Burlington responded

Hey Kate, we're delighted to know that Jeff and our team at Herb Chambers Honda of Burlington provided you with a great service experience. Thank you for choosing us! We'll see you on your next visit. Safe travels!

August 14, 2023

Best sales person I have ever dealt with, no games super friendly got me vehicle I wanted even know there were none on the lot, but took me for a test drive to a similar car! Communication was a big key! More

by lilshellz21
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jake Matton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 15, 2023 -

Herb Chambers Honda of Burlington responded

Hey there! We're delighted to know that you had a great experience with our sales team at Herb Chambers Honda of Burlington. Your satisfaction is important to us and we value your feedback about the communication. Enjoy your new ride!

August 13, 2023

Thanks to Chris he is always friendly and helpful. Thanks for all your service and your care More

by vania Nogueira
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Glen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 14, 2023 -

Herb Chambers Honda of Burlington responded

Thank you for the 5-star rating! We're pleased that Chris provided excellent customer service during your visit. We'll see you next time at Herb Chambers Honda of Burlington! Have a great ride!

August 12, 2023

Fast. Clear. Couldn’t be better. I would recommend this to anyone for new or used vehicles. More

by Bpbowe
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Patrick Sisk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lee Diamond
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 14, 2023 -

Herb Chambers Honda of Burlington responded

Thank you for the 5-star rating! We're glad to hear that your experience was prompt and clear during your visit to Herb Chambers Honda of Burlington. We appreciate your recommendation and see you again!

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