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Herb Chambers Honda of Burlington
Burlington, MA
3,052 Reviews
Herb Chambers Honda of Burlington is a proud recipient of the President’s Award by American Honda Motor Co., Inc. Recognizing top-ranking Honda dealerships across the country, the award is considered Honda’s highest dealership honor and is based on a candidate’s achievement of excellence in all areas of the dealership’s operation. Customer service and satisfaction, sales, training and facilities are all evaluated as criteria for the recognition. Visit us today to experience our award winning service!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 3,052 reviews
October 03, 2023
I was searching for a used Honda and found a Ridgeline at Herb Chambers of Burlington. I went down before work on Saturday to check it out. After a test drive I offered to put a deposit on the vehicle and re Herb Chambers of Burlington. I went down before work on Saturday to check it out. After a test drive I offered to put a deposit on the vehicle and return after work to finish the paper work. I was told they don’t take deposits. Strange? So I proceeded to complete a credit application and purchase agreement. The sales manager came to say hi and tell me the vehicle was traded by an 81 year old woman and she had it since it was new. Then, after they ran my credit, a hard pull, the price suddenly changed. It was now $10K more than the price on their website. The original price was at the KBB trade-in value. This is the target I typically use when shopping used cars. They never give you the actual trade-in value so they still make a decent markup at this price. Anyway, they hit my credit and would not sell me the vehicle at the advertised price. I was told the Manager, Gerry Salois, would call me on Monday to resolve the issue. He was in “meetings” all day on Monday according to my sales rep. At the end of the day on Tuesday, still no call. I was informed by email by Gerry that he was out of town and would call me on Saturday. Well, of course, the Ridgeline has been sold before Saturday came and still no call. Was this price and accident, maybe. But they sure didn’t handle it very well. Was it a bait and switch? Maybe. They discovered the error regarding the price AFTER they ran my credit. Either way, I would hate to have a problem with a car I purchased there if this is how they treat a potential buyer. I understand they have some good reviews. I judge a business by they way they handle issues. Everything is great until you have a problem. More
by rca44
October 01, 2023
Chris Glen in service was great! So helpful with everything I needed and a pleasure to deal with. He went above and beyond to make sure my car was safe, clean, and ready for me. So helpful with everything I needed and a pleasure to deal with. He went above and beyond to make sure my car was safe, clean, and ready for me. More
by amica364
Employees Worked With
September 30, 2023
It was Great customer service And I was explained everything About costs and different options available everything About costs and different options available More
by Pam C
September 29, 2023
The staff is very friendly and knowledgeable. I recommend this place to other Honda car owners.. I recommend this place to other Honda car owners.. More
by Pavel
Employees Worked With
September 29, 2023
Lee Chambers was great to work with and was very helpful through the whole process through the whole process More
by Paulebea
Employees Worked With
September 28, 2023
It was a great experience working with Carlos. He made things happen for me to get the truck I really wanted. I would highly recommend working with Carlos!! He made things happen for me to get the truck I really wanted. I would highly recommend working with Carlos!! More
by Gvellante
Employees Worked With
Carlos Fonseca
September 28, 2023
I went in for an oil change and Ashley reminded me of additional services that needed to be performed…which I had forgotten about. I appreciated the fact she fit those in and still received my car back additional services that needed to be performed…which I had forgotten about. I appreciated the fact she fit those in and still received my car back in a reasonable timeframe. She is very professional and doesn’t sell you services you don’t need. More
by Kathy
Employees Worked With
Ashley
