Herb Chambers Honda of Burlington

Elena was great to work with. She was warm and friendly with us and our kids from the moment we walked into the showroom. She was very perceptive about what we were looking for in a used car. She was kno with us and our kids from the moment we walked into the showroom. She was very perceptive about what we were looking for in a used car. She was knowledgeable about the key features of the Honda in general and the model we we looking at specifically. Even after the purchase was complete, Elena followed up by phone to ensure our complete satisfaction. There were a few things that needed follow up/repair and Elena made sure the service department knew about our needs. More

I was recently looking for a specific used vehicle (Honda Element) and found some options at Herb Chambers. I came in to test drive with Manny. It turned out the one I wanted was at their Warwick, RI locat Element) and found some options at Herb Chambers. I came in to test drive with Manny. It turned out the one I wanted was at their Warwick, RI location. I asked Manny if I could see it. He said I had to commit to it before he would bring it up. I brought my trade car into be valued and expressed interest in getting the car if it drove like the one I test drove. Manny still pressed for me to commit, sight unseen. After three days of going back and forth with him about getting the car - even me offering to put a refundable deposit on the car to get it up to Burlington - Manny said that he was busy and couldn't get, but if I wanted to drive to Warwick he would call them to ensure that they knew he was "working" with me (i.e., wanted his cut of the commission). Apparently, my time is worth less than his. I was vivid. He repeatedly told me during the week he would get it done and that the car was reserved for me -- it wasn't. I looked it on the site again and it was gone. It had been sold. I immediately looked for other Elements and found one that was younger, had lower miles, Honda certified and from a dealer that wasn't an ass. I bought it and had it home before Manny got back to me two days later via email that the car had been sold and "that I should have committed upfront when I had the chance." DON'T BUY FROM THIS MAN. He is the worst. He is the epitome of a "used car dealer" -- always working the backroom deal and never delivering on his promises. I will never even consider buying from this dealership. More

When my Mom and I first met Rob back in Sept. 2010, we were immediately impressed with Rob. My Mom wanted a CR-V and Rob was very knowledgable. The one she wanted was not on the lot, but Rob got her the were immediately impressed with Rob. My Mom wanted a CR-V and Rob was very knowledgable. The one she wanted was not on the lot, but Rob got her the exact one she wanted. During the negoiation process, I have never had one go as smooth as this went. I did not think we were suppose to smile or joke around. With Rob, there was no pressure. He is very easy going and professional. I would absolutely purchase another vehicle from Rob Kinneen and Herb Chambers Honda of Burlington. If anyone asks me where to get a new Honda, hands down it would be Herb Chambers and I would tell them to see Rob in Burlington. Overall, extremely satisfied with the CR-V and the transaction with everyone at Herb Chambers of Burlington. More

Upon entering the Burlington dealership we were greeted promptly and a sales person (Laurie) asked how she could help. Laurie gave us the exact information regarding price and lease options. We had visit promptly and a sales person (Laurie) asked how she could help. Laurie gave us the exact information regarding price and lease options. We had visited two other Honda dealerships but the leasing program Herb Chambers offered was a good option. This being our first experience in this area Laurie went over all aspects of the lease process giving us exact information with which we could make our decision. It took us just one day to make the decision to lease from Herb Chambers. Laurie took care of all paperwork and the car was good to go. Pick up was easy and we had a thorough explanation of the cars workings before we left the lot and the confidence that if we had any questions or problems we could contact Laurie at any time. We also had a positive experience with T.J. Madden, Business Mgr. who went over all the options available which made it easy to pick out the one best suited to our purpose. All in all our experience was excellent and it was due to the personnel attention we received as well as the product. More

From beginning to end of my sales (and service) process, everyone at the dealership has been and always continues to be great! They always go the extra mile to make you not only satisfied but truly happy! I everyone at the dealership has been and always continues to be great! They always go the extra mile to make you not only satisfied but truly happy! I would send anyone looking for a new or used car there and hope to continue to buy cars there in the future! Until then, I will continue to go there for all of my car service needs. Thank you to all involved in my car purchase, especially Pat Sisk as he went above and beyond to deliver everything as promised! You have made me one happy girl and a customer for life! :) More

I brought my son's CRV for a service prior to his return to college. Unfortunately for me, the car needed rear brakes and two new tires. Philip clearly explained my repair options and made it possible for to college. Unfortunately for me, the car needed rear brakes and two new tires. Philip clearly explained my repair options and made it possible for me to speak directly to the technician who worked on the car. The service provided by Philip and the entire staff at Herb Chambers is first rate. We own 4 Hondas (all purchased at Herb Chambers) and would not service them anywhere else. Thank you, Philip! More

I worked with Bobby Crowe and felt very comfortable with the experience. Bobby interacted well with my entire family. He showed us a broad range of car options, and provided a lot of useful information. the experience. Bobby interacted well with my entire family. He showed us a broad range of car options, and provided a lot of useful information. He never made us feel any pressure to complete a purchase, but at the end of the day we were in the car that we wanted at the right price. Bobby made sure everything was in perfect order when we picked up the car. He has been 100% attentive to all our inquiries. More

Laurie is a pleasure to work with. She was very helpful with no high pressure. She got us the car we wanted (color, style, etc.) in a timely manner. Laurie came to our house twice with paperwork. Best of with no high pressure. She got us the car we wanted (color, style, etc.) in a timely manner. Laurie came to our house twice with paperwork. Best of all, she spent a lot of time with my 18 y.o. daughter teaching her how to use the various features of the car with an emphasis on safety. She even gave my daughter her cellphone # for future questions or problems. I also think we got a fair price w/o haggling. All in all, I would say that Laurie is an exceptional salesperson and Herb Chambers is lucky to have her. More

I recently contacted Senee to inquire about purchasing my second car from him within the last 2 years. He made me feel as if I had purchased hundreds of vehicles from him the second I walked in. I felt as second car from him within the last 2 years. He made me feel as if I had purchased hundreds of vehicles from him the second I walked in. I felt as if I had his full attention and my potential sale was the only one that mattered. I was not treated like a transaction but rather a relationship. Never fully understanding the benefits of leasing vs financing a vehicle he spent more than 30 minutes sitting with me and teaching me the intricacies of a lease. Following our conversation we determined that I was a perfect candidate for a lease and ended up saving me thousands of dollars up front and even more so over the life of the lease. I will always be grateful to Senee for the time he took to educate me. I would highly recommend Herb Chambers Honda of Burlington to anyone interested in acquiring a quality vehicle while being treated with the upmost respect and courtesy. More