Herb Chambers Honda of Burlington

Kenny Banks is not only a class act and perfect gentleman, he is also the perfect car salesman. From the moment I entered the dealership to explore my end-of-lease options, Kenny was a patient, cal gentleman, he is also the perfect car salesman. From the moment I entered the dealership to explore my end-of-lease options, Kenny was a patient, calm and knowledgable force in exploring literally all the options available to me. Initially, I was interested in purchasing a used all-wheel drive vehicle, so Kenny helped explore CRV options. After thinking about this option over the long weekend, I thought purchasing my leased vehicle might be the most financially efficient option for me at this time. After combing over the numbers with Kenny on my lease-end buy-out, I realized that in the long run that was not the wisest financial decision to make. We then explored end-of-year clearance options for 2010's. I am thrilled to report I am now driving a sleek and gorgeous black on black 2010 EXL-V6 Honda Accord. They had to ship my new car from another Herb Chambers dealership so I could purchase the color and V6 engine that I had wished for from the start but did not think I could afford. Kenny Banks, Bill Ritchie and Tony Torpes made my rather lengthy decision-making process an extremely thorough and positive one. I never felt I was being pressured to make a decision, felt they were working with me to find what was the best fit based on what I truly wanted out of this experience and, in the end, worked with me to provide a purchase price and financing rate that I was very satisfied with. I have purchased and leased at Herb Chambers of Burlington in the past and will definitely to do so again in the future. To Kenny, Bill and Tony - thank you! More

I went to this dealership with my girlfriends Honda Accord although she said she had a terrible experience there and would not recommend it. I though because I lived in Burlington and because I know c Accord although she said she had a terrible experience there and would not recommend it. I though because I lived in Burlington and because I know cars fairly well I would be okay in getting the SRS light examined and hopefully fixed. First, they don't take appointments. Why exactly is that? Honestly, it just seems unprofessional to not take appointments. It is a huge red flag. It's like saying in no way can Herb Chambers Burlington Honda keep a schedule together and get people their car fixed in a timely fashion. But, I said fine I will just walk in and wait. I was greeted at the desk after a little wait and brought my registration with me to make it easy on them to look the car up. They asked what was wrong and I told them that the seat belt is dragging and the SRS light is on. I am pretty knowledgeable about cars and told her that my presumption was that the SRS module in the seat buckle was malfunctioning. She doubted my knowledge, I presume, because she came out to look at the car. She assured me that the seatbelt was fine, "normal for a 10 year old car", she said. But, she agreed to have them look at the buckle for the SRS problem. She said that I would have to pay for a diagnostic at a whopping $150. I said yeah right! Two things, one they wanted a deposit for service not rendered, and two the buckle (depending on who you ask) should be covered for the life of the vehicle by Honda warranty. I told her I thought it was the buckle and would pay for the diagnostic if it was not. She reluctantly agreed and they took the car. About 2.5 hours later I saw the car sitting outside and amazingly it had been done for awhile. Isn’t that great customer service there? Oh, I tried to call you - okay and my phone just didn't work at that moment in time and left no voice mail. Just say that you dropped the ball, geez. There was nothing "wrong" with the seatbelt (I still say a seat belt making weird noises and dragging should be replaced as a matter of safety) and they said that the SRS light was taken care of. I was like okay at least the SRS light is taken care of any the air bags will work, plus I have documentation that the seatbelt was looked at and okayed by an authorized service center in case anything happens and it doesn't function properly. I even said to the service lady that liability wise didn't it make sense to replace it under warranty if it is not sounding right? She brushed it off, but at least they are liable now. This is where it gets fun. I turn the car on and stare at a SRS light. Great, 2.5 hours of my life wasted for nothing. The story has a happy ending though. I took the car to Honda Cars of Boston and they were awesome. I told them about my plight with Herb Chambers Honda of Burlington and they immediately took care of me. They didn't have the part so I had to go back after the weekend, which is about 20 minutes away without traffic, but it was so worth it. They took care of the problems covered it under warranty and got me on my way. I am a multi-tour veteran and just hate when people make you feel small. I just don’t care if you hate your job. You are in a customer service profession and if you can’t handle it because it is a little busy then get out. I would not recommend buying or visiting this dealership. If you have a warranty repair to take care of there, I wish you luck. More

I was extremely pleased with my sales consultant, Angel Isales from beginning to end with my new 2010 Honda Accord. He made me feel very comfortable during the test drive and the paper work. Angel was ve Isales from beginning to end with my new 2010 Honda Accord. He made me feel very comfortable during the test drive and the paper work. Angel was very informative and answered all my questions and he dedicated all the time that I needed for this sale. He was very professional and very enjoyable to work with! I really admired Angel's integrity and sincerity in all aspects of the sale. This is my 5th Honda but my first time in sales at Herb Chambers and I would definitely buy another Honda from Angel. I would give him an A+ for this sale! Everyone in Sales and Service were extremely nice and helpful too. Thanks! Diane More

My husband and I needed to purcahse a new car. From the moment we walked into this dealership, everyone was extremely nice and very personable. We were helped right away w/o having to wait to be noticed l moment we walked into this dealership, everyone was extremely nice and very personable. We were helped right away w/o having to wait to be noticed like some other places. Our dealers really listed to what we were looking for and went above and beyond what we were expecting. We have been to many other dealerships in the past and have been very disappointed in service, choices, and deals. We will forever be customers of herb chambers honda in burlington and will be HIGHLY recomended to family and friends. More

WHAT A GREAT GROUP OF PEOPLE. ANGEL WAS MOST HELPFUL, BOTH DURING OUR TIME AT THE DEALERSHIP, AND WITH FOLLOW-UP. THE CAR THAT WE FOCUSED ON FROM OUR INTERNET SEARCH WAS READY AND WAITING FOR THE TEST DR BOTH DURING OUR TIME AT THE DEALERSHIP, AND WITH FOLLOW-UP. THE CAR THAT WE FOCUSED ON FROM OUR INTERNET SEARCH WAS READY AND WAITING FOR THE TEST DRIVE WHEN WE ARRIVED. THE INFORMATION PACKET PROVIDED BY THE DELARSHIP WAS VERY COMPLETE. NEGOTIATIONS FOR THE VEHICLE TRADED WERE NOT STRESSFUL. WE TOOK A 45 MINUTE FERRY RIDE AND DROVE MORE THAN 100 MILES TO BUY THIS VEHICLE. More

Had a great experience at this dealership. Both Josh and Amanda were excellent. Very friendly and attentive to what I needed in a car, and with the financing. Both my Fiance and I bought cars from them. Wi Amanda were excellent. Very friendly and attentive to what I needed in a car, and with the financing. Both my Fiance and I bought cars from them. Will be going back again for our next vehicles. More

Josh provided exceptional customer service to get me what I wanted within my budget margin. I don't think I could have gotten a better anywhere else because, frankly, I had tried almost every other Honda Dea I wanted within my budget margin. I don't think I could have gotten a better anywhere else because, frankly, I had tried almost every other Honda Dealership in my area. My entire family are Honda fanatics, if you will, so now my 2009 honda civic along with my families 2007 CR-V and Honda Odessey, were all negotiated and purchased at this Honda Dealership. It was a pleasure doing business with Josh and his staff. I felt like they were honestly looking out for my best interest. I was finally able to get out of debt since my 2008 Honda Civic Si payments and insurance were becoming somewhat of a burden. Josh was very patient and attentive. He even helped me switch insurances to lower my montly payments. He truly went above and beyond his abilities to help me out in the long run. I wouldn't go anywhere else but here for future purchases. Thank You so much for helping me out! I greatly appreciate it :) More

Sergio was an excellent salesperson and Bill the Manager was also a pleasure to deal with during this process. We had a limited amount of time and Sergio made the process quick and easy. We had a great exp was also a pleasure to deal with during this process. We had a limited amount of time and Sergio made the process quick and easy. We had a great experience and would recommend ths dealership to others. Tony in the finance dept was also very helpful and made the process smooth and quick. We will be back when we need to purchase another car. More

Herb Chambers of Burllington supplies superior customer service in sales. They are bar none, the best dealership I have ever dealt with. They are friendly, stand behind thier products and when they giv service in sales. They are bar none, the best dealership I have ever dealt with. They are friendly, stand behind thier products and when they give their word that something will be done, you can best be assured it will. This is my 3rd car in the last several years and I love Honda's and would highly recommend Herb Chambers of Burlington as your dealership od choice! I know it is mine. Frank and Gerry are "the best". More

This is my 3rd purchase in 2 years. I love that dealership. I ma treated like a king and am able to drive out within 5 hours with my new car ( I pay cash). I will shop at no other dealership... dealership. I ma treated like a king and am able to drive out within 5 hours with my new car ( I pay cash). I will shop at no other dealership....ever! I find that they are knowledgable, friendly and treat folks the way they should be treated...attention attention attention! That is what people are looking for. Gino Sanchez More