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Herb Chambers Honda of Burlington
Burlington, MA
3,034 Reviews
Herb Chambers Honda of Burlington is a proud recipient of the President’s Award by American Honda Motor Co., Inc. Recognizing top-ranking Honda dealerships across the country, the award is considered Honda’s highest dealership honor and is based on a candidate’s achievement of excellence in all areas of the dealership’s operation. Customer service and satisfaction, sales, training and facilities are all ...
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Today:Open today 11:00 AM - 5:00 PM
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This rating includes all dealership reviews, with more weight given to recent reviews.
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Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 3,034 reviews
April 16, 2010
My wife and I just purchased a new Honda Fit from this dealer, and we could not have been more pleased with our salesman. Patrick Sisk was friendly, knowledgeable, and upbeat. When we came to the dealer dealer, and we could not have been more pleased with our salesman. Patrick Sisk was friendly, knowledgeable, and upbeat. When we came to the dealership Patrick didn’t have us dancing around before we had a set of keys and were looking around the cars. He was able to explain all the features and anticipated the things that would be on interest or importance. We felt like Patrick was working for us and not the dealer. He took the time to understand our situation, why we were looking, and made every effort to help us with our purchase. My wife and I had looked at several other dealerships and in the end we had decided to purchase with Patrick based on the experience we had with him. Several dealers look at who is buying the car and neglect the other person (spouse) but Patrick always included my wife. When I came in several days later to get my registration and sticker, he had me at the front of the line. I was in and out in under 20 minutes. It was a nice touch that he saw me coming in and met me at the door. He has called me several times to make sure the car is everything I expected it to be, and to answer any questions. Heck, I have the guy’s cell phone number! If you are looking for a new car, come and talk with Patrick. More
by Wanderingcnk
April 15, 2010
I had a very good first impression of the dealer. The I had a very good first impression of the dealer. The place was very neat and the employees very polite and friendly. When I met Amanda, I expl I had a very good first impression of the dealer. The place was very neat and the employees very polite and friendly. When I met Amanda, I explained that I wanted a specific Accord. She took the time to listen to my requests.She was extremely professional and efficient since the very first moment. She was also extremely knowledgeable of the car, its accessories, financing options and services offered by the dealer. She worked with me to get a lease price for the Honda that was satisfactory to both of us. Amanda Olson has kept in touch with me through phone calls. She is an amazing asset for your company. I have told others to look her up if they are interested in a Honda. More
by mjlesniak
Employees Worked With
Amanda Olson
March 24, 2010
UPDATE TO DEALERSHIP'S RESPONSE: In regards to your UPDATE TO DEALERSHIP'S RESPONSE: In regards to your response Jerry, I think you're trying to save face. What I was more upset was how John handle UPDATE TO DEALERSHIP'S RESPONSE: In regards to your response Jerry, I think you're trying to save face. What I was more upset was how John handled the situation and how he talked to me. Considering all of the incompetence I have dealt with at numerous Honda dealerships (including yours), my comment was justified. So instead of trying to sympathize with the customer, John insults them. You have no idea what I have been through with my car. You wouldn't know because it wasn't your $30,000 purchase. And John stated I was ungrateful. Well, if the job wasn't done right, what should Ihave been grateful for?? The oil level was still a good quarter of an inch over the top mark and since both John and the tech should be very familiar with something as the engine oil level, they should have made sure that the level was between the upper and lower mark, which is what I wanted and stated! After my exhausted experience with HOnda, the fact that you couldn't even do a job as easy as that was understandably VERY frustrating for me. Not only that, but John had to insult me. Just completely disgusting!! The fact of the matter was that the job wasn't done right. And your so-called "brake inspection" was not an inspection. John having looked at the right rare brake pads was not categorized as an inspection. So, before you tell me that you did a goodwill service and that I should have been grateful for a job that wasn't done right and not charging me for a so-called brake inspection for a widespread issue that Honda has not taken responsibility for, maybe you should re-think the situation and how John reacted. In addition, your dealership actually caused damage to my car. When I brought my car in last year because it was keyed, John had his re-con guy wet sand the scratch without my consent. If the wet sanding was going to create really bad looking swirl marks, John probably should have told me that beforehand. Not only did you not get the long scratch out, but you just made it look worse. Lastly, my oil change I had done last time I visited your dealership was surprisingly done right, but I didn't have a good experience with John Silva. He was very condescending and basically told me what work should and shouldn't be done to my car. It's my car and I should decide what work be done so I am satisfied with my purchase. I brought my car to your competitor and they were MUCH easier to deal with to get the estimate that John failed to give me. Initial Review: On January 15, 2010, I brought my 2009 Accord in because the Service Manager, John Flannery, had agreed to fix my engine's oil level as it was filled too high (at least .75 quarts too high). He also agreed to take a look at my brake pads to make sure they weren't experiencing premature wear like so many other 8th generation Accord owners have been experiencing. It was just a matter of letting a little bit of oil out and simply examining my brake pads. Simple request! Keep in mind that I had a current case with Honda due to having a whole host of issues with my brand new Accord since week one. Herb Chambers Honda of Burlington is one of the many dealerships that knew of my issues, but was one of the few that had not attempted to take a stab at the issues that so many other dealerships had failed to fix or even address. John, however, knew very well about my case and the issues at hand and even knew that I hired an attorney to help get the ball rolling.And he very well knew the horrible, horrible time I had been having with my car. John had even agreed to take a stab at my issues, unlike the many other Honda dealerships who didn't want to help me because they didn't want to be involved in the case (this request was in progress). Despite the seriousness of the case at hand, John was still highly unprofessional and just made my severed relationship and horrible experience with Honda and the many Honda dealerships in the area that much worse. In a nutshell, John sugar-coated my request to have the oil level fixed. He supposedly had one of his techs let a little bit of oil out, but didn't ensure that the oil level was where it was supposed to be in the first place. This is something he should have confirmed with the customer. My mistake was that I trusted them and assumed they did the job right and that he'd take care of it like he said he would, especially considering the seriousness of my case with Honda. Low and behold, I checked my oil level later that day and the oil level was STILL at least a quarter of an inch over the level that it should have been. This issue was minor compared to the other issues I have been experiencing with my new car, but what I was most upset about was how John reacted to my dissatisfaction with the job. I called the dealership and spoke with one of his techs and rightfully complained later that day. The tech was unsympathetic and didn't help me at all. I then called John the next day and expressed how understandably dissatisfied and disappointed I was and his words to me were and I quote "you're ungrateful and if you have a problem with me then don't come to my dealership." Ungrateful??? Simply fixing my oil level was the absolute LEAST that Honda could had done for me, especially considering that they hadn't been able to fix anything!!! From the squealing brakes to horrible creaking sound coming from the back of my car! They couldn't even fix my oil level!?!? And then John yelled at me for telling his tech that they were incompetent. And instead of taking accountability, apologizing (especially considering the seriousness and sensitivity of my current case with Honda), and also seeing what he can do/take action to make the customer feel better and tell them what he'll do to correct the situation, he made the customer feel as though that they had no right to complain and that they should be satisfied even though the job was not done right. That's essentially what he was saying. John Flannery is apparently burnt-out and/or simply doesn't like his job. He is short-tempered, belligerent, and has no sense of what good customer service truly is. He doesn't belong in the role that he's in. If he liked his job, he'd do a better job at it and wouldn't treat and talk to customers the way that he treated and talked to me, especially someone who had purchased a $27,000 product from Herb Chambers. John has a thing or two to learn about customer service as well as how to treat people in general. Apparently, he doesn't deal well with understandably upset customers, which is really a true test of how well you are at customer service, especially in a management role like John. After speaking with John Flannery's Senior, Jerry Salois, I concluded why John treated me the way he did and that is because he knew he'd get away with it. After speaking with Jerry, he did apologize but didn't agree that John was out of hand or that John should send me a letter of apology. Currently, I am in the process of filing a complaint with the Better Business Bureau regarding this dealership as well as the several other Honda Dealerships who treated me poorly (and I am talking about them shunning me and not wanting to even help me with my car and committing warranty breaches). I am also submitting a complaint to Mr. Chambers and outlining the series of horrible experiences I have had not only with management at Herb Chambers Honda of Boston, but with John as well. From the poor quality control surrounding my $27,000 purchase to the horrible, horrible customer service, I don't like the Honda brand and personally think that Honda is overrated. And it's individuals like John Flannery who really tarnish their dealership's and Honda's name. More
by AIFSGuy
Employees Worked With
John Flannery
March 16, 2010
When I went to buy my new car, I was lucky enough to work with Laurie Cantwell. She never made me feel pressured or rushed. This was the first car I ever purchased through a dealer so I was steeled for a rea with Laurie Cantwell. She never made me feel pressured or rushed. This was the first car I ever purchased through a dealer so I was steeled for a really negative experience. I knew all of the horrible car salesman stereotypes, so I considered myself ready. Instead, I encountered the exact opposite in Laurie. She made the whole experience painless for me. I watched some of the other salesmen badgering customers and one who even got into a fight on the phone, all while I was sitting there, trying to buy my car. I couldn't believe they would behave like that in front of customers. I knew right away how lucky I was to be dealing solely with Laurie. Now when my friends start looking at cars, I happily give them her name. I love my Honda and had a positive experience, but I will say that if I were to back, it would be because I wanted to work with Laurie Cantwell. More
by mbphoto
Employees Worked With
Laurie Cantwell
February 27, 2010
I really want to commend Herb Chambers Honda of Burlington MA. From my first visit there and when I met Laurie Cantwell, I knew I was going to have a great car buying experience. After several "tir Burlington MA. From my first visit there and when I met Laurie Cantwell, I knew I was going to have a great car buying experience. After several "tire kicking visits" and several months later, I finally found what I wanted. Laurie Cantwell was there and made sure that every part of my purchase was a superior experience. She actually had to pick the car up at another Herb Chambers location over 30 miles away. Any issues that came up in the days prior to my trade-in and pick-up were handled flawlessly. I had visited several other dealerships prior to this purchase and the Herb Chambers family of dealerships that I visited were always the best. I will more than likely purchase all my future vehicles from Laurie and highly recommend this dealership ! More
by bcronin48
Employees Worked With
Laurie Cantwell
February 23, 2010
I was very please with the experience I had at Herb Chambers in Burlington and in particular with the level of support and professionalism I received from Laurie Cantwell and Bill Ritchie. My deal was Chambers in Burlington and in particular with the level of support and professionalism I received from Laurie Cantwell and Bill Ritchie. My deal was straight forward, turning in one Accord and leasing another but I showed up without an appointment on "Presidents Days" and was able to drive away with a new Accord 3 hours later. As quick as it was I never felt rushed or pressured. The price was less than what was quoted over the phone and Laurie spent ample time with me picking out the car and reviewing it's features. In addition, her follow-up the next week getting the registration transferred and inspection sticker was top notch. This was a painless experience for we I am very grateful. I will definately recommend Herb Chambers, Laurie and Bill to my friends and family. More
by kfcolliton
Employees Worked With
Laurie Cantwell and Bill Ritchie
February 23, 2010
Went to the dealership on Presidents day weekend, met Laurie Cantwell in the parking lot of the dealership. She was helpful from the get go! She directed me into a spot to park, helped me and my elder Laurie Cantwell in the parking lot of the dealership. She was helpful from the get go! She directed me into a spot to park, helped me and my elderly dad inside, asked us if we wanted coffee and donuts, asked me what i was looking for, and then preceded to show me the vehicles I inquired about. I felt like Goldilocks and the Three Bears..... no this is to small, no this is to big, ahhhh this is just right!!!!!!! Thank you Laurie for showing me the different vehicles, for being calm during my test drive...lol... and for helping me lease the perfect vehicle for me.... vrooom vrooom.... More
by dmcginley14
Employees Worked With
Laurie Cantwell
February 22, 2010
We purchased a new CR-V on President's Day weekend. Laurie Cantwell was the saleswoman. We made several trips to the dealership to test drive several models prior to our purchase. Laurie was very pro Laurie Cantwell was the saleswoman. We made several trips to the dealership to test drive several models prior to our purchase. Laurie was very professional, friendly, and courteous on each of our visits. From test driving vehicles to negotiating the deal on our new car, we were very pleased with the customer service we received from Laurie. More
by Michele
Employees Worked With
Laurie Cantwell
February 08, 2010
Buying a car is an experience that I dread. When I pulled into the parking lot at Herb Chambers in Burlington I was very pleased to see that my family and I were not attacked before we even got out of pulled into the parking lot at Herb Chambers in Burlington I was very pleased to see that my family and I were not attacked before we even got out of our car. We walked into the show room and we were politely greeted by Miguel Coelho. As we talked with him and I told him what I was looking for he made our buying experience much better than expected. I love the fact that there is no pressure of haggling over a price. The "smart price" concept worked out perfect for me. I was very pleased with everyone involved with the sale and would recommend all my friends and family to Herb Chambers of Burlington and also to Miguel Coelho. Thank you all for an experience that went way smoother than I would have ever imagined. More
by mjbennett
Employees Worked With
Miguel Coelho, TJ
February 02, 2010
From the minute I walked in, to teaching me how to learn the new technology in my car, I was treated incredibly well. Both Bill and Sergio helped me purchase my car, and they were tremendously friendly and the new technology in my car, I was treated incredibly well. Both Bill and Sergio helped me purchase my car, and they were tremendously friendly and helpful and a joy to work with. This is my fourth lease from this dealership, and I will continue to purchase my cars there, as well as suggest to family and friends to go there as well. More
by kcardwell
