Herb Chambers Honda of Burlington

I had an oil/filter change for my 2008 Odyssey last month and one of the reason why I took it there was that they advertise a free car wash after every service. I confirmed that with the service rep. when I and one of the reason why I took it there was that they advertise a free car wash after every service. I confirmed that with the service rep. when I checked in. Unfortunately, after the service my Odyssey was not washed. Very disappointing. I would not recommend this dealership for service. Update - On May 28th, 2010. I received a call from John F. of Herb Chambers. After speaking with him about my experience. John assure me this would not happen the next time. Given his professionalism and quick response, I would recommend Herb Chambers of Burlington to others again. Nathan More

This is the third Honda Pilot we have leased through Herb Chambers Burlington. We keep going back because sales team is very attentive. They remember us each time we go in and definitely make us feel like Chambers Burlington. We keep going back because sales team is very attentive. They remember us each time we go in and definitely make us feel like they are working to get us the best possible prices available. I would highly recommend them to anyone looking for a Honda vehicle. More

Awesome and Professional - describes my experience with the dealership and Laurie Cantwell! I had never owned a Honda and never leased a vehicle before, now I've done both and couldn't be more happy. Lau the dealership and Laurie Cantwell! I had never owned a Honda and never leased a vehicle before, now I've done both and couldn't be more happy. Laurie's was thorough from start to finish, answering every silly questions I had. She made me feel comfortable with the whole process of test driving, reviewing details of car, finances, and showing me how different dials/buttons worked on the car (repeatedly). All staff that I encountered during my purchase were curtious and professional. Laurie was friendly, kind and above all professional. She rearranged her schedule several times to accomodate my work schedule; on one occasion going above and beyond and waited for me over an hour due to a delay on my part in getting to the dealership then she greeted me with a SMILE. I love my Honda Insight. It's fun to drive, economical and the price was fantastic. I highly recommend Herb Chambers of Burlington "ask for Laurie". More

The main reason I keep coming back to Herb Chambers of Burlington, is the unbelieveable service I get from June in the Service Department. Each time I have service done on my car, she greets me with a sm Burlington, is the unbelieveable service I get from June in the Service Department. Each time I have service done on my car, she greets me with a smile and takes awesome care of me by answering my questions and recommending my best option for the particular service I am there for. She exemplifies what it means to be a great customer service representative and I never have to worry when I know she is helping me out. I wish more places had someone like June working for them! Thank you June for the great work and service. More

We were very fortunate to be served by Sergio. He is the best salesman we ever met. He was most accommodating and not forceful. We would recommend Sergio and the dealership to anyone interested in purchasi best salesman we ever met. He was most accommodating and not forceful. We would recommend Sergio and the dealership to anyone interested in purchasing a car. Thank you Sergio for your excellent service! More

I was impressed the moment I walked into the dealership. It was immaculate, cheery, professional, and I was greeted immediately by a very pleasant person. Everyone seemed eager to help in any way. I have al It was immaculate, cheery, professional, and I was greeted immediately by a very pleasant person. Everyone seemed eager to help in any way. I have always found buying a car to be very stressful, but not this time. Patrick Sisk was extremely knowledgeable about the CRV I was interested in purchasing. He listened to what I wanted in a car and he gave me many options. I never felt pressured nor did I feel I had to buy a car that day, although the option was given to me. I did not find a car on the lot that day I wanted to purchase, so patrick offered to have one brought to the dealership that same day. I would recommend to Herb Chambers Honda in Burlington to anyone. It was a wonderful experience for me and i know I will be back again. Thanks Patrick! More

I have had my CRV for about two weeks now and I love it. Patrick was very helpful and knowledgeable. Both he and Josh helped get the car I wanted for a great price. Patrick and Herb Chambers have called t Patrick was very helpful and knowledgeable. Both he and Josh helped get the car I wanted for a great price. Patrick and Herb Chambers have called twice since I bought the car to make sure that I am satisfied. I would recommend Herb Chambers Burlington to anyone looking for a new vehicle. More

My 2008 Accord required new rear brakes while still in warranty. Dealership quoted a price of $289. I called Honda America and they gave me a $150 credit towards the work. I have bought (2) new Accords fr warranty. Dealership quoted a price of $289. I called Honda America and they gave me a $150 credit towards the work. I have bought (2) new Accords from this Burlington dealership. The service department calculated the final bill in their favor. I had a 15% off coupon that they initially refused. "It can't be combined with any other discounts." They believed that the $150 credit I worked Honda for was an "other discount." Well I fought over this and they finally relented. When I dropped the car off for work(4/8) I spoke with Diego of the service dept. He presented me a work order with a total of $150 for the brake work. I disagreed with this calculated price. He said, "Sign it or don't leave your car." Very rude response! I signed and left the car for the work only to challenge their final work price later. The next day I received a call from Herb Chambers dealership in Burlington. An employee named Joe called about my satisfaction with the work. I explained my disbelief as to how the bill was calculated. He agreed with my position. (4/10) He said that he'd get back to me. It's now 5/7 and he never called me back. When I dropped my car off on 4/8 to be repaired I spoke with Sales Manager Bill Ritchie. I explained my anger with my treatment in service. He gave me his card and asked me to call him if I needed some help. He recognized me as a (2) car buyer. I called Bill on 4/14 to explain my concerns about no call back from Joe and my disagreement with how my bill was calculated. He said he'd look into it and get back to me. It is now 5/7 and I have not heard from him either. Both Honda America and Joe from Herb Chambers Burlington agreed that my bill should have been calculated as follows. Total $289 plus tax, 15% coupon deduction (minus $43.49), minus $150 Honda credit, new total $96.50 plus tax. I paid $134.45. The dealership owes me the difference of $35.69 minus any tax difference from their original bill. Now, I spend over $50,000 on cars from this dealership and now have to squabble over this amount? Seems unreasonable and very disappointing. Weeks have past and my concerns have not been responded to by any return calls. They'll take your money when you buy while also taking it as they see it when service is needed. In addition, Honda America acknowledged that they are concerned about premature break pad wear. This dealership would not agree with this statement. I've never had any car's brake pads wear out this quickly. Just another cover up. More

I have typically purchased used cars through private sales, because I was intimidated by the idea of purchasing a new car at a dealership. I think that I had heard too many horror stories about "pushy s sales, because I was intimidated by the idea of purchasing a new car at a dealership. I think that I had heard too many horror stories about "pushy salespeople". Laurie Cantwell successfully erased this image from my mind. She was very skilled in helping me to figure out the best car for my needs. I found her extremely personable and perceptive. I would happily recommend her to my friends and family members. More

We leased our 2007 Honda Odyssey from Herb Chambers in Burlington, May 2007. After an outstanding experience, moving miles away and returning, we continue to go to Burlington. The exceptional customer s Burlington, May 2007. After an outstanding experience, moving miles away and returning, we continue to go to Burlington. The exceptional customer service that we have and continue to receive from John Silva, has commited us to returning to Burlington, MA - even though there are closer dealerships. You have earned our exclusive patronship. More