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Herb Chambers Honda of Burlington

Burlington, MA

4.9
3,023 Reviews
Herb Chambers Honda of Burlington is a proud recipient of the President’s Award by American Honda Motor Co., Inc. Recognizing top-ranking Honda dealerships across the country, the award is considered Honda’s highest dealership honor and is based on a candidate’s achievement of excellence in all areas of the dealership’s operation. Customer service and satisfaction, sales, training and facilities are all evaluated as criteria for the recognition. Visit us today to experience our award winning service!
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33 Cambridge St

Burlington, MA

01803

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Showing 3,023 reviews

April 15, 2010

I had a very good first impression of the dealer. The I had a very good first impression of the dealer. The place was very neat and the employees very polite and friendly. When I met Amanda, I expl More

by mjlesniak
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Amanda Olson
March 24, 2010

UPDATE TO DEALERSHIP'S RESPONSE: In regards to your UPDATE TO DEALERSHIP'S RESPONSE: In regards to your response Jerry, I think you're trying to save face. What I was more upset was how John handle More

by AIFSGuy
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
John Flannery
Apr 12, 2010 -

Herb Chambers Honda of Burlington responded

Dear Mr. Isabelle, Our dealership participates in the DealerRater.com Certified Dealer Program. We are committed to providing high quality customer service. Based on your DealerRater.com review, you did not share that same experience. That is very disappointing to us. Through this program we have an opportunity to work with you to resolve any issues with your experience. I understand that you had your oil change preformed at Boch Honda in Norwood on January 10th and noticed that your oil was over filled. Fearing it would do damage to your vehicle. You called and spoke with John Flannery about your concerns and he agreed at no charge to you to look at your vehicle even though instructed by American Honda not to do any repairs on the vehicle without their involvement. Upon looking at your vehicle he agreed the oil level was a little high but not enough to do any harm to the vehicle. He then drained a little out and you requested that we inspect the brakes for any wear while it was on the lift. John agreed to do that at no charge to you. The brake inspection was preformed and there were no problems found with the brakes. Later the next day you checked your oil level and discovered that it was no exactly on the line and called our service department to make a complaint and stated “How could we be so incompetent!” At that point we realized that you did not appreciate the goodwill service that we had provided to you and advised you to bring your vehicle back to Boch were the service was preformed and have them correct their mistake. I understand that you visited us again on April 2nd and we preformed a satisfactory oil change service to your vehicle. If you chose to update your review to reflect the great service we have provided you it can be simply done by visiting dealerrater.com, logging into your account and clicking “Edit” next to your review. Thank you for coming back to our dealership to take care of your servicing needs. We appreciate the opportunity to better serve you. Sincerely, Gerry Salois General Manager Herb Chambers Honda of Burlington

March 16, 2010

When I went to buy my new car, I was lucky enough to work with Laurie Cantwell. She never made me feel pressured or rushed. This was the first car I ever purchased through a dealer so I was steeled for a rea More

by mbphoto
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laurie Cantwell
February 27, 2010

I really want to commend Herb Chambers Honda of Burlington MA. From my first visit there and when I met Laurie Cantwell, I knew I was going to have a great car buying experience. After several "tir More

by bcronin48
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Laurie Cantwell
February 23, 2010

I was very please with the experience I had at Herb Chambers in Burlington and in particular with the level of support and professionalism I received from Laurie Cantwell and Bill Ritchie. My deal was More

by kfcolliton
Friendliness
Recommend Dealer
Yes
Employees Worked With
Laurie Cantwell and Bill Ritchie
February 23, 2010

Went to the dealership on Presidents day weekend, met Laurie Cantwell in the parking lot of the dealership. She was helpful from the get go! She directed me into a spot to park, helped me and my elder More

by dmcginley14
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laurie Cantwell
February 22, 2010

We purchased a new CR-V on President's Day weekend. Laurie Cantwell was the saleswoman. We made several trips to the dealership to test drive several models prior to our purchase. Laurie was very pro More

by Michele
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Laurie Cantwell
February 08, 2010

Buying a car is an experience that I dread. When I pulled into the parking lot at Herb Chambers in Burlington I was very pleased to see that my family and I were not attacked before we even got out of More

by mjbennett
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Miguel Coelho, TJ
February 02, 2010

From the minute I walked in, to teaching me how to learn the new technology in my car, I was treated incredibly well. Both Bill and Sergio helped me purchase my car, and they were tremendously friendly and More

by kcardwell
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Bill Ritchie, Sergio
January 06, 2010

We love our new car! Service was excellent. We'll definitely recommend the Burlington branch to our friends and family! Salesperson was very efficient. The only drawback was the length of time we spe More

by santosyb
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kahlid
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