Herb Chambers Honda of Burlington

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Salesman was a pleasure to do business with. Professional and very knowledgeable on Honda car. My first experience buying a new car and becoming a Honda driver. Will gladly refer friends and family to Melchi and very knowledgeable on Honda car. My first experience buying a new car and becoming a Honda driver. Will gladly refer friends and family to Melchiore and to the Burlington dealership. Was very patient and attentive to what my boyfriend and i were looking to buy. Spent his time discussing car options and assessing our needs. On the day we picked up the car he went over the entire vehicle, demonstrating safety features, radio setup and manual guides. It was wonderful to not feel rushed. Truly a wonderful buying experience. More

My name is JGT and I own a Honda Accord V6 2009. In May My name is JGT and I own a Honda Accord V6 2009. In May 2010, JGT hits a pot hole and damages his tire and Alloy rim. The garage replaced the front t My name is JGT and I own a Honda Accord V6 2009. In May 2010, JGT hits a pot hole and damages his tire and Alloy rim. The garage replaced the front tire but failed to diagnose the damaged rim. The claim for the tire was paid by the insurance company. A few weeks later,JGT goes to Direct Tire and asks to have the tire rebalanced because of a serious vibration. Direct Tire states that they are unable to balance the wheel because the rim is "oval". Within the hour, JGT shows up at Herb Chamber Honda to have the rim replaced. The Service Agent has the rim inspected by one of his mechanics who declares that the tire needs only to be balanced. They balance the tire again. The vibration remains. Thursday August 12, JGT goes to the Service department again and meets with Christine, who gives him an appointment for Monday August 16 to have rim repaired. Friday - August 13: Christine calls me to say that the "insurance company wants a picture of the rim". Christine takes the picture and submits it to the insurance company. Monday - August16 1:30pm: Christine calls JGT. :"Insurance refuse to pay because the claim was filed too long after accident. Christine refers the case to TJ Madden. Monday 16 2:00pm TG Madden calls JGT: "I'll take care of it" Monday 16 2:30pm JGT Shows up at Dealership and meet with TG Madden and Mel Angelo, the Salesman. Wihin 20 minutes after taking the case, those two men, after contacting the authorized people, had reached the decision to replace the rim, assuring me that they could manage with the insurance company. That was quick and effective. I was impressed. They cut through the red tape and " Got things done" I praise TG Madden and Mel Angelo for their management skills and their ability to solve a problem. Christine did what she had to do. At 4:30 I was out of the Dealership - impressed and satisfied.I am 75 y.o and It is the first time in my life that I have such support from my car salesman. More

Kenny was really wonderful. He was attentive, he was knwoledgeable, he was friendly and he took the time to discuss everything with us. I felt like we (me and my husbnand) really had his attention. I wo knwoledgeable, he was friendly and he took the time to discuss everything with us. I felt like we (me and my husbnand) really had his attention. I would totally recommend him and the dealership to friends and family members who are looking to purchase a new vehicle. And Tony clearly went through the payment options with us and I did not feel like I was being taken advantage of. All in all I walked away feeling like I got a good deal. More

Kenny Banks is not only a class act and perfect gentleman, he is also the perfect car salesman. From the moment I entered the dealership to explore my end-of-lease options, Kenny was a patient, cal gentleman, he is also the perfect car salesman. From the moment I entered the dealership to explore my end-of-lease options, Kenny was a patient, calm and knowledgable force in exploring literally all the options available to me. Initially, I was interested in purchasing a used all-wheel drive vehicle, so Kenny helped explore CRV options. After thinking about this option over the long weekend, I thought purchasing my leased vehicle might be the most financially efficient option for me at this time. After combing over the numbers with Kenny on my lease-end buy-out, I realized that in the long run that was not the wisest financial decision to make. We then explored end-of-year clearance options for 2010's. I am thrilled to report I am now driving a sleek and gorgeous black on black 2010 EXL-V6 Honda Accord. They had to ship my new car from another Herb Chambers dealership so I could purchase the color and V6 engine that I had wished for from the start but did not think I could afford. Kenny Banks, Bill Ritchie and Tony Torpes made my rather lengthy decision-making process an extremely thorough and positive one. I never felt I was being pressured to make a decision, felt they were working with me to find what was the best fit based on what I truly wanted out of this experience and, in the end, worked with me to provide a purchase price and financing rate that I was very satisfied with. I have purchased and leased at Herb Chambers of Burlington in the past and will definitely to do so again in the future. To Kenny, Bill and Tony - thank you! More

I went to this dealership with my girlfriends Honda Accord although she said she had a terrible experience there and would not recommend it. I though because I lived in Burlington and because I know c Accord although she said she had a terrible experience there and would not recommend it. I though because I lived in Burlington and because I know cars fairly well I would be okay in getting the SRS light examined and hopefully fixed. First, they don't take appointments. Why exactly is that? Honestly, it just seems unprofessional to not take appointments. It is a huge red flag. It's like saying in no way can Herb Chambers Burlington Honda keep a schedule together and get people their car fixed in a timely fashion. But, I said fine I will just walk in and wait. I was greeted at the desk after a little wait and brought my registration with me to make it easy on them to look the car up. They asked what was wrong and I told them that the seat belt is dragging and the SRS light is on. I am pretty knowledgeable about cars and told her that my presumption was that the SRS module in the seat buckle was malfunctioning. She doubted my knowledge, I presume, because she came out to look at the car. She assured me that the seatbelt was fine, "normal for a 10 year old car", she said. But, she agreed to have them look at the buckle for the SRS problem. She said that I would have to pay for a diagnostic at a whopping $150. I said yeah right! Two things, one they wanted a deposit for service not rendered, and two the buckle (depending on who you ask) should be covered for the life of the vehicle by Honda warranty. I told her I thought it was the buckle and would pay for the diagnostic if it was not. She reluctantly agreed and they took the car. About 2.5 hours later I saw the car sitting outside and amazingly it had been done for awhile. Isn’t that great customer service there? Oh, I tried to call you - okay and my phone just didn't work at that moment in time and left no voice mail. Just say that you dropped the ball, geez. There was nothing "wrong" with the seatbelt (I still say a seat belt making weird noises and dragging should be replaced as a matter of safety) and they said that the SRS light was taken care of. I was like okay at least the SRS light is taken care of any the air bags will work, plus I have documentation that the seatbelt was looked at and okayed by an authorized service center in case anything happens and it doesn't function properly. I even said to the service lady that liability wise didn't it make sense to replace it under warranty if it is not sounding right? She brushed it off, but at least they are liable now. This is where it gets fun. I turn the car on and stare at a SRS light. Great, 2.5 hours of my life wasted for nothing. The story has a happy ending though. I took the car to Honda Cars of Boston and they were awesome. I told them about my plight with Herb Chambers Honda of Burlington and they immediately took care of me. They didn't have the part so I had to go back after the weekend, which is about 20 minutes away without traffic, but it was so worth it. They took care of the problems covered it under warranty and got me on my way. I am a multi-tour veteran and just hate when people make you feel small. I just don’t care if you hate your job. You are in a customer service profession and if you can’t handle it because it is a little busy then get out. I would not recommend buying or visiting this dealership. If you have a warranty repair to take care of there, I wish you luck. More

I was extremely pleased with my sales consultant, Angel Isales from beginning to end with my new 2010 Honda Accord. He made me feel very comfortable during the test drive and the paper work. Angel was ve Isales from beginning to end with my new 2010 Honda Accord. He made me feel very comfortable during the test drive and the paper work. Angel was very informative and answered all my questions and he dedicated all the time that I needed for this sale. He was very professional and very enjoyable to work with! I really admired Angel's integrity and sincerity in all aspects of the sale. This is my 5th Honda but my first time in sales at Herb Chambers and I would definitely buy another Honda from Angel. I would give him an A+ for this sale! Everyone in Sales and Service were extremely nice and helpful too. Thanks! Diane More

My husband and I needed to purcahse a new car. From the moment we walked into this dealership, everyone was extremely nice and very personable. We were helped right away w/o having to wait to be noticed l moment we walked into this dealership, everyone was extremely nice and very personable. We were helped right away w/o having to wait to be noticed like some other places. Our dealers really listed to what we were looking for and went above and beyond what we were expecting. We have been to many other dealerships in the past and have been very disappointed in service, choices, and deals. We will forever be customers of herb chambers honda in burlington and will be HIGHLY recomended to family and friends. More

WHAT A GREAT GROUP OF PEOPLE. ANGEL WAS MOST HELPFUL, BOTH DURING OUR TIME AT THE DEALERSHIP, AND WITH FOLLOW-UP. THE CAR THAT WE FOCUSED ON FROM OUR INTERNET SEARCH WAS READY AND WAITING FOR THE TEST DR BOTH DURING OUR TIME AT THE DEALERSHIP, AND WITH FOLLOW-UP. THE CAR THAT WE FOCUSED ON FROM OUR INTERNET SEARCH WAS READY AND WAITING FOR THE TEST DRIVE WHEN WE ARRIVED. THE INFORMATION PACKET PROVIDED BY THE DELARSHIP WAS VERY COMPLETE. NEGOTIATIONS FOR THE VEHICLE TRADED WERE NOT STRESSFUL. WE TOOK A 45 MINUTE FERRY RIDE AND DROVE MORE THAN 100 MILES TO BUY THIS VEHICLE. More

Had a great experience at this dealership. Both Josh and Amanda were excellent. Very friendly and attentive to what I needed in a car, and with the financing. Both my Fiance and I bought cars from them. Wi Amanda were excellent. Very friendly and attentive to what I needed in a car, and with the financing. Both my Fiance and I bought cars from them. Will be going back again for our next vehicles. More