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Herb Chambers Honda of Burlington

Burlington, MA

4.9
3,075 Reviews
Herb Chambers Honda of Burlington is a proud recipient of the President’s Award by American Honda Motor Co., Inc. Recognizing top-ranking Honda dealerships across the country, the award is considered Honda’s highest dealership honor and is based on a candidate’s achievement of excellence in all areas of the dealership’s operation. Customer service and satisfaction, sales, training and facilities are all evaluated as criteria for the recognition. Visit us today to experience our award winning service!
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33 Cambridge St

Burlington, MA

01803

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Showing 3,075 reviews

January 22, 2011

Upon entering the Burlington dealership we were greeted promptly and a sales person (Laurie) asked how she could help. Laurie gave us the exact information regarding price and lease options. We had visit More

by K. Bellomo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laurie Cantwell, T.J. Madden
January 14, 2011

From beginning to end of my sales (and service) process, everyone at the dealership has been and always continues to be great! They always go the extra mile to make you not only satisfied but truly happy! I More

by truprncss
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Pat Sisk, TJ Madden, Rick Visconte & Bill Ritchie
January 07, 2011

I brought my son's CRV for a service prior to his return to college. Unfortunately for me, the car needed rear brakes and two new tires. Philip clearly explained my repair options and made it possible for More

by salter
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Philip Codner
January 03, 2011

I worked with Bobby Crowe and felt very comfortable with the experience. Bobby interacted well with my entire family. He showed us a broad range of car options, and provided a lot of useful information. More

by mattconti
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Crowe
December 29, 2010

Laurie is a pleasure to work with. She was very helpful with no high pressure. She got us the car we wanted (color, style, etc.) in a timely manner. Laurie came to our house twice with paperwork. Best of More

by nancyv
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Laurie
November 15, 2010

I did my research, so when I asked for the year and make I wanted, Angel told me he had none, but did have the newer model. I told him the website listed at least 10 of my preferred vehicle and he then chec More

by SoccerMomLisa
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Angel
Nov 24, 2010 -

Herb Chambers Honda of Burlington responded

Dear Lisa, I want to offer my apologies for any inconvenience or lack of service you may have experienced as a result of your visit to our dealership. Our client’s complete satisfaction is our primary concern so the process we follow when we receive any guest concerns is to meet with all responsible parties and review the importance of providing only the highest quality service to our customers. Please know that we take very seriously our commitment to customer satisfaction and we appreciate your letting us know. I understand that we may have lost this opportunity to serve you but please know I would like to do whatever possible to fix this or to provide you with exceptional service when your new Honda requires maintenance. Again, I’m sorry and contact me personally anytime you have any concerns with the sale or service of your vehicles. Gerry Salois General Manager Herb Chambers Honda of Burlington

October 20, 2010

I recently contacted Senee to inquire about purchasing my second car from him within the last 2 years. He made me feel as if I had purchased hundreds of vehicles from him the second I walked in. I felt as More

by P Bruno
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Senee O'Connell
October 17, 2010

Laurie didnt put alot of pressure on us. She answered all our questions and was very knowledgable about the honda we were interested in. She made our experience pleasant. We didnt feel like we were deal More

by retire10
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laurie Cantwell
October 15, 2010

Laurie is one of the few- truly professional sales people that I have dealt with in my experience of contemplating a new car purchase. She is knowledgable on all aspects, not high pressure, not over-committa More

by diacone
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laurie Cantwell
October 07, 2010

I bought my Honda Odyssey in 2005, but since then my I bought my Honda Odyssey in 2005, but since then my sales person is no longer selling. He recommended Laurie Cantwell to us. I knew her from when I More

by Rose Manni
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laurie Cantwell
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