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Herb Chambers Honda of Burlington

Burlington, MA

4.9
2,861 Reviews
Herb Chambers Honda of Burlington is a proud recipient of the President’s Award by American Honda Motor Co., Inc. Recognizing top-ranking Honda dealerships across the country, the award is considered Honda’s highest dealership honor and is based on a candidate’s achievement of excellence in all areas of the dealership’s operation. Customer service and satisfaction, sales, training and facilities are all evaluated as criteria for the recognition. Visit us today to experience our award winning service!
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33 Cambridge St

Burlington, MA

01803

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Showing 2,861 reviews

April 24, 2016

Great service and very helpfull in setting up my Bluetooth Had great service was told up front everything about my options also options on I had to choose from everything is very easy here happy customer More

by Jane
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Gustavo Moitinho
Apr 25, 2016 -

Herb Chambers Honda of Burlington responded

Thank you for your business and we look forward to the opportunity to serve your automotive needs for many more years to come! Best, Gerry Salois, General Manager

April 24, 2016

Pat was terrific. I had an exceptional experience. I had overall a friendly and helpful experience. The experience was informative and efficient. I felt I received a fair price for my new car purchase. More

by Coupe
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Apr 25, 2016 -

Herb Chambers Honda of Burlington responded

Thank you! Our number one goal is providing an exceptional customer experience. I'm so happy to know that this was achieved with you during your visit with Patrick. Thank you for your business and we look forward to the opportunity to serve your automotive needs for many more years to come! Best, Gerry Salois, General Manager

April 22, 2016

Fast transaction People are very helpful and they finished the transaction fast. I bought the car Sunday night and I was able to pick it up on Monday afternoon. Th More

by Fasttransaction...
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Gustavo Moitinho
Apr 25, 2016 -

Herb Chambers Honda of Burlington responded

Thank you! Sergio and Gustavo are such valued team member and your feedback is a testament to their commitment to providing exceptional customer service. Thank you again for your business and we hope to serve your automotive needs for many more years to come. Best, Gerry Salois, General Manager

April 22, 2016

great everyone was nice and no pressure to buy . mr kineen was the best sales man I ever had make you feel comfortable and tells you anything you want to kn More

by 321frank
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
robert kineen
Apr 25, 2016 -

Herb Chambers Honda of Burlington responded

Thank you, Frank, for taking the time to share this 5-Star recommendation! Our number one goal is providing an exceptional customer experience. I'm so happy to know that this was achieved with you during your visit with Robert. Thank you for your business and we look forward to the opportunity to serve your automotive needs for many more years to come! Best, Gerry Salois, General Manager

April 22, 2016

Patient,informative,stress free I leased a car for the first time in November,2015. Mike and Bill were patient and I trusted them. I brought the car in for Service on April 20, 2016 More

by Cindy3347
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
June Fraser
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : William Ritchie, Mike Carelli
Apr 25, 2016 -

Herb Chambers Honda of Burlington responded

Thank you, Cindy, so much for the wonderful review. Mike, June and Bill are valued team members and your feedback is a testament to their commitment to providing exceptional customer service. Thank you again for your business and we hope to serve your automotive needs for many more years to come. Best, Gerry Salois, General Manager

April 20, 2016

Prompt friendly and expert service Friendly, accommodating staff. I went to purchase a back up key. They noticed my break light was out and replaced that also. Reasonable prices and pro More

by 28
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Not sure
Apr 21, 2016 -

Herb Chambers Honda of Burlington responded

Thank you, I will be certain to let our Service Crew know what a great job they are doing, and to keep up the great work. Thank you for your business and we look forward to seeing you again! Kind Regards, Gerry Salois, General Manager

April 20, 2016

Awesome customer service! Being a women and buying a new car it's very intimidating but 1 minute into meeting Brian M (my rep) I felt super comfortable! He made sure I understo More

by Cristal718
Recommend Dealer
Yes
Employees Worked With
Keyla, Gustavo Moitinho, Brian Madden
Apr 21, 2016 -

Herb Chambers Honda of Burlington responded

Thank you, Cristal! Brian, Keyla and Gus always do an excellent job being friendly, professional, and helpful during the car buying process. Time and time again they have proven that they’ll go the extra mile to ensure our customers' satisfaction. I will be certain to let them know what a great job they are doing, and to keep up the great work. Thank you for your business and we look forward to seeing you again! Kind Regards, Gerry Salois, General Manager

April 19, 2016

oil change and recall notice I had my oil changed and asked the representative about 3 recall notices. One was the airbag and knew that they would be coming in mid July. Then I More

by Laura
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I can't remember the name of the employee who helped me but he was very helpful
Apr 20, 2016 -

Herb Chambers Honda of Burlington responded

Thank you, Laura! We work very hard to ensure that we deliver a quality service experience that exceeds expectations. Feel free to stop in anytime if you need assistance reviewing any of the recalls on your Honda, as we're always happy to help! Kind Regards, Gerry Salois, General Manager

April 17, 2016

Bad experience Took my car in for an oil change and ended up with a scratch/side swipe on my passenger front door. I couldn't believe it. Service told me they would More

by Leahmarlee
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Chris Glen
April 17, 2016

Terrific Our experience was extremely smooth. Everyone was very professional. Lance was very professional and made us feel very comfortable. Would recommend More

by llc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lance Fisher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 18, 2016 -

Herb Chambers Honda of Burlington responded

Thank you for sharing your story! We really appreciate your business, as well as, your feedback on working with Lance. He is a valuable member of our team. We trust you are enjoying your new vehicle and look forward to the opportunity to serve your automotive needs for many more years to come! Best, Gerry Salois, General Manager

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