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Herb Chambers Honda of Burlington

Burlington, MA

4.9
2,861 Reviews
Herb Chambers Honda of Burlington is a proud recipient of the President’s Award by American Honda Motor Co., Inc. Recognizing top-ranking Honda dealerships across the country, the award is considered Honda’s highest dealership honor and is based on a candidate’s achievement of excellence in all areas of the dealership’s operation. Customer service and satisfaction, sales, training and facilities are all evaluated as criteria for the recognition. Visit us today to experience our award winning service!
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33 Cambridge St

Burlington, MA

01803

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Showing 2,861 reviews

May 06, 2016

Oil change I found the staff to be friendly, knowledgable and extremely friendly. They checked on my other concerns and I was called within 2 hours to pick up m More

by jfr152
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
June Fraser
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 09, 2016 -

Herb Chambers Honda of Burlington responded

Thank you for your business and we look forward to the opportunity to serve your automotive needs for many more years to come! Best, Gerry Salois, General Manager

May 05, 2016

No pressure to lease vehicle Do not like to be pressured to buy/lease vehicle. Very happy with salesmanship approach when I walked into dealership. I felt I was given a good deal More

by Jeff
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Amjad Aslam, Gustavo Moitinho
May 05, 2016 -

Herb Chambers Honda of Burlington responded

Thank you, Jeff, for taking the time to write this review. I'm so happy to read that your car-buying experience with Amjad and Gus was such a positive one. One of our primary goals is to give each guest a positive and stress-free experience and it sounds like they were able to deliver exactly that. We appreciate your business and look forward to seeing you again. Best, Gerry Salois, General Manager

May 04, 2016

Bought a pre-owned Honda Civic and I love it I dealt with a wonderful Sales Rep. named Anthony, who made purchasing this car an enjoyable experience. I purchased the first car that Anthony showe More

by Karen
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Anthony Costa
May 05, 2016 -

Herb Chambers Honda of Burlington responded

Thank you, Karen! This is exactly the kind of feedback that we love to hear. It is our goal to offer top notch customer service to all of our guests. I'm so pleased Anthony was able to do exactly that. Thank you again and we look forward to working with you again in the future! Best, Gerry Salois, General Manager

May 04, 2016

Pleasant, polite, prompt, productive. Excellent, friendly service rep. Answered my questions and followed up on my concerns. Everything I wanted was done in about 70 minutes--very reasonab More

by el viejo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sorry, I'm not good at names. No pic of him in above group.
May 05, 2016 -

Herb Chambers Honda of Burlington responded

Thank you for taking the time to write this review. I'm so happy to read that your experience with our crew was such a positive one! We appreciate your business and look forward to seeing you again. Best, Gerry Salois, General Manager

May 02, 2016

Honda Purchase I recently purchased a 2016 Honda CRV. This is the third car I have purchased at Herb Chambers Honda of Burlington. My sales person was Michael Car More

by PA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Carelli
May 02, 2016 -

Herb Chambers Honda of Burlington responded

Thank you for your kind words and for taking the time to share your positive experience with Mike. I'm so glad to know that his efforts made the difference in your CRV buying experience. He is a valuable team member indeed! We thank you for your business and look forward to working with you again in the future. Kind Regards, Gerry Salois, General Manager

April 30, 2016

Honda Purchase My sales person was Brain and he was great at going over the car function, price, and recapping everything when picking up my new car! Very friendly! More

by Puppy123
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Madden
May 02, 2016 -

Herb Chambers Honda of Burlington responded

Thank you so much for taking the time to give us positive feedback. We make every effort to provide the very best customer service. We value your business and look forward to serving your automotive needs for many more years to come! Best, Gerry Salois, General Manager

April 28, 2016

Efficient and done well Everyone was friendly the waiting area was very comfortable job well done I was taken right away . I was pleasantly surprised the amount of time it More

by Susan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
June Fraser
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 29, 2016 -

Herb Chambers Honda of Burlington responded

Thank you, Susan! I really appreciate your feedback on working with June. We value your business and look forward to the opportunity to serve your automotive needs for many more years to come! Best, Gerry Salois, General Manager

April 28, 2016

Unscheduled oil change and wiper blade change Service rep was friendly, prompt, courteous, very helpful and accommodating. Pleasant to deal with - Excellent. I go to the Burlington location for More

by JP
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Not sure of employee's name. Last service desk in the room (furthest from door)
Apr 29, 2016 -

Herb Chambers Honda of Burlington responded

Thank you! I really appreciate your feedback on working with our service crew. We value your business and we look forward to the opportunity to serve your automotive needs for many more years to come! Best, Gerry Salois, General Manager

April 28, 2016

Excellent! They provide the excellent service as always. It will be great if they can either provide a private room for customers using cell phone or have a si More

by eping
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
June Fraser
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 28, 2016 -

Herb Chambers Honda of Burlington responded

Thank you for taking the time to share your experience and please don't hesitate to reach out if there's ever anything more that we may assist you with! Best, Gerry Salois, General Manager

April 25, 2016

June was very helpful and friendly At the dealership, I was met by June who helped arrange replacement of a door handle bracket recalled by Honda. She was very helpful and friendly all More

by Anatoly
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
June Fraser
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 25, 2016 -

Herb Chambers Honda of Burlington responded

We appreciate your feedback and enjoy hearing that you had a pleasant experience at our dealership! June is a valued member of our team and I'm so happy to read your wonderful recommendation. Please let us know if there is anything we can assist you with in the future. Best, Gerry Salois, General Manager

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