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Herb Chambers Honda of Burlington

Burlington, MA

4.9
2,804 Reviews
Herb Chambers Honda of Burlington is a proud recipient of the President’s Award by American Honda Motor Co., Inc. Recognizing top-ranking Honda dealerships across the country, the award is considered Honda’s highest dealership honor and is based on a candidate’s achievement of excellence in all areas of the dealership’s operation. Customer service and satisfaction, sales, training and facilities are all evaluated as criteria for the recognition. Visit us today to experience our award winning service!
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33 Cambridge St

Burlington, MA

01803

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Showing 2,804 reviews

March 09, 2016

Satisfied Customer Satisfied customer since I purchased my 2005 Pilot from this dealership. You are in good hands. If mishaps occur, quick to resolve to satisfy the cust More

by Fireside
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
June Fraser
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 09, 2016 -

Herb Chambers Honda of Burlington responded

Thank you! This is exactly the kind of feedback that we love to hear. It is our goal to offer top notch customer service to all of our guests. Thank you again and we look forward to working with you again in the future! Best, Gerry Salois, General Manager

March 08, 2016

Scheduled Accord Service I had a 30,000 mile service performed and a minor warranty repair. The work was performed promptly as has been my experience there for many years. The More

by hondaguy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Christopher Glen, John Flannery
Mar 09, 2016 -

Herb Chambers Honda of Burlington responded

Our primary concern is delivering flawless customer service and I’m happy to know that John and Chris provided you with exactly that. Thank you for your recommendation and we look forward to serving your automotive needs for many more years to come! Sincerely, Gerry Salois, General Manager

March 05, 2016

I got a 2016 Pilot from Herb Chambers in Burlington Not exactly sure why there were no 2016 Pilots at most of the Honda dealerships this year. I had been looking for several weeks before walking into H More

by Katie98
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos, Amjad Aslam, Khalid Saissi
Mar 07, 2016 -

Herb Chambers Honda of Burlington responded

Thank you for taking the time to tell us about your experience. I'm so glad you are happy with your new Honda Pilot and your experience here at Herb Chambers. Thank you again and we look forward to serving your automotive needs for many more years to come. Best, Gerr Salois, General Manager

March 04, 2016

Awesome Sales Person What a terrific experience at this dealership, especially the sales service and assistance received from Mark Spinos! My son bought his first vehicle More

by First Time Purchaser
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Spinos
Mar 04, 2016 -

Herb Chambers Honda of Burlington responded

Thank you for taking time to write this review. I'm so happy to read that your and your sons car buying experience with Mark was such a positive one! We realize that customer service is of the utmost importance in our business, so it's rewarding to hear comments like yours. Thank you for the recommendations and we look forward to serving your automotive needs again! Best, Gerry Salois, General Manager

February 29, 2016

Awesome customer service from phil Love working with phil. Hes always there when I go every three months and its always a plessure seeing him. Very nice guy. Good job phil. More

by Omaris
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Phil
Mar 01, 2016 -

Herb Chambers Honda of Burlington responded

Thank you for taking the time to share this 5-Star recommendation! Our number one goal is providing an exceptional customer experience. I'm so happy to know that this was achieved with you during your visit with Phil. Thank you for your business and we look forward to the opportunity to serve your automotive needs for many more years to come! Best, Gerry Salois, General Manager

February 27, 2016

Replace a clip on roof rail following roof repair As always, Chris Glen handled our service repair with great attention and thoroughness. Our car roof was leaking and it was very difficult to locate More

by Cap
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Glen
Feb 29, 2016 -

Herb Chambers Honda of Burlington responded

Thank you! I'm so glad that Chris was able to assist you with your leaky roof. He is such an asset to our team. We value your continued business and hope you enjoy your Honda for many years to come! Best, Gerry Salois, General Manager

February 27, 2016

What's not to love. Owner of Honda Accords for 13 yrs. 1st Honda Accord purchased in 2003 at this dealership. Feb 23, I purchased my 2nd 2016 Honda Accord. More

by HONDA HAPPY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sergio Urquijo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Philip Codner - Service Rep.... my one and only go to for last 13 yrs HE'S OUTSTANDING !
Feb 29, 2016 -

Herb Chambers Honda of Burlington responded

Thank you! I really appreciate your feedback on working with Sergio and Philip. We trust you are enjoying your new newest Honda Accord and look forward to the opportunity to serve your automotive needs for many more years to come! Thank you for sharing your story. Best, Gerry Salois, General Manager

February 26, 2016

General Service John Silva in Service, as well as the rest of the crew, is always a great help. I bring all of my family's cars to Herb Chambers in Burlington More

by boots
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
June Fraser
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : All the people in service are great to work with.
Feb 26, 2016 -

Herb Chambers Honda of Burlington responded

On behalf of all the team here at Herb Chambers Honda, I would like to thank you for choosing us for your automotive needs. We value your business and we hope to see you again. Kind Regards, Gerry Salois, General Manager

February 26, 2016

Excellent Customer Service Great experience, brought my car in for service and was treated excellent. June called me to recommend that I replace windshield wipers and I was gla More

by Trisha
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
June Fraser
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 26, 2016 -

Herb Chambers Honda of Burlington responded

Thank you, Trisha! Your honest opinion can be an invaluable reference for other customers, for this reason we really appreciate the time that you have taken for sharing your experience on DealerRater. We value your business and we hope to see you again. Kind Regards, Gerry Salois, General Manager

February 25, 2016

Recall Service I brought my Honda Fit in for service after receiving a recall notice- I cannot say enough about the pleasant, attentive service I received. I would r More

by McMurphy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
June Fraser
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 26, 2016 -

Herb Chambers Honda of Burlington responded

Thank you for your compliments towards the helpfulness and dedication demonstrated by June. It is truly a pleasure for us to learn that you enjoyed your visit here. We value your business and we hope to see you again. Kind Regards, Gerry Salois, General Manager

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