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Herb Chambers Honda of Burlington

Burlington, MA

4.9
2,804 Reviews
Herb Chambers Honda of Burlington is a proud recipient of the President’s Award by American Honda Motor Co., Inc. Recognizing top-ranking Honda dealerships across the country, the award is considered Honda’s highest dealership honor and is based on a candidate’s achievement of excellence in all areas of the dealership’s operation. Customer service and satisfaction, sales, training and facilities are all evaluated as criteria for the recognition. Visit us today to experience our award winning service!
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33 Cambridge St

Burlington, MA

01803

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Showing 2,804 reviews

April 28, 2016

Excellent! They provide the excellent service as always. It will be great if they can either provide a private room for customers using cell phone or have a si More

by eping
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
June Fraser
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 28, 2016 -

Herb Chambers Honda of Burlington responded

Thank you for taking the time to share your experience and please don't hesitate to reach out if there's ever anything more that we may assist you with! Best, Gerry Salois, General Manager

April 28, 2016

Unscheduled oil change and wiper blade change Service rep was friendly, prompt, courteous, very helpful and accommodating. Pleasant to deal with - Excellent. I go to the Burlington location for More

by JP
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Not sure of employee's name. Last service desk in the room (furthest from door)
Apr 29, 2016 -

Herb Chambers Honda of Burlington responded

Thank you! I really appreciate your feedback on working with our service crew. We value your business and we look forward to the opportunity to serve your automotive needs for many more years to come! Best, Gerry Salois, General Manager

April 25, 2016

June was very helpful and friendly At the dealership, I was met by June who helped arrange replacement of a door handle bracket recalled by Honda. She was very helpful and friendly all More

by Anatoly
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
June Fraser
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 25, 2016 -

Herb Chambers Honda of Burlington responded

We appreciate your feedback and enjoy hearing that you had a pleasant experience at our dealership! June is a valued member of our team and I'm so happy to read your wonderful recommendation. Please let us know if there is anything we can assist you with in the future. Best, Gerry Salois, General Manager

April 24, 2016

Great service and very helpfull in setting up my Bluetooth Had great service was told up front everything about my options also options on I had to choose from everything is very easy here happy customer More

by Jane
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Gustavo Moitinho
Apr 25, 2016 -

Herb Chambers Honda of Burlington responded

Thank you for your business and we look forward to the opportunity to serve your automotive needs for many more years to come! Best, Gerry Salois, General Manager

April 24, 2016

Pat was terrific. I had an exceptional experience. I had overall a friendly and helpful experience. The experience was informative and efficient. I felt I received a fair price for my new car purchase. More

by Coupe
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Apr 25, 2016 -

Herb Chambers Honda of Burlington responded

Thank you! Our number one goal is providing an exceptional customer experience. I'm so happy to know that this was achieved with you during your visit with Patrick. Thank you for your business and we look forward to the opportunity to serve your automotive needs for many more years to come! Best, Gerry Salois, General Manager

April 22, 2016

Fast transaction People are very helpful and they finished the transaction fast. I bought the car Sunday night and I was able to pick it up on Monday afternoon. Th More

by Fasttransaction...
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Gustavo Moitinho
Apr 25, 2016 -

Herb Chambers Honda of Burlington responded

Thank you! Sergio and Gustavo are such valued team member and your feedback is a testament to their commitment to providing exceptional customer service. Thank you again for your business and we hope to serve your automotive needs for many more years to come. Best, Gerry Salois, General Manager

April 22, 2016

great everyone was nice and no pressure to buy . mr kineen was the best sales man I ever had make you feel comfortable and tells you anything you want to kn More

by 321frank
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
robert kineen
Apr 25, 2016 -

Herb Chambers Honda of Burlington responded

Thank you, Frank, for taking the time to share this 5-Star recommendation! Our number one goal is providing an exceptional customer experience. I'm so happy to know that this was achieved with you during your visit with Robert. Thank you for your business and we look forward to the opportunity to serve your automotive needs for many more years to come! Best, Gerry Salois, General Manager

April 22, 2016

Patient,informative,stress free I leased a car for the first time in November,2015. Mike and Bill were patient and I trusted them. I brought the car in for Service on April 20, 2016 More

by Cindy3347
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
June Fraser
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : William Ritchie, Mike Carelli
Apr 25, 2016 -

Herb Chambers Honda of Burlington responded

Thank you, Cindy, so much for the wonderful review. Mike, June and Bill are valued team members and your feedback is a testament to their commitment to providing exceptional customer service. Thank you again for your business and we hope to serve your automotive needs for many more years to come. Best, Gerry Salois, General Manager

April 20, 2016

Prompt friendly and expert service Friendly, accommodating staff. I went to purchase a back up key. They noticed my break light was out and replaced that also. Reasonable prices and pro More

by 28
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Not sure
Apr 21, 2016 -

Herb Chambers Honda of Burlington responded

Thank you, I will be certain to let our Service Crew know what a great job they are doing, and to keep up the great work. Thank you for your business and we look forward to seeing you again! Kind Regards, Gerry Salois, General Manager

April 20, 2016

Awesome customer service! Being a women and buying a new car it's very intimidating but 1 minute into meeting Brian M (my rep) I felt super comfortable! He made sure I understo More

by Cristal718
Recommend Dealer
Yes
Employees Worked With
Keyla, Gustavo Moitinho, Brian Madden
Apr 21, 2016 -

Herb Chambers Honda of Burlington responded

Thank you, Cristal! Brian, Keyla and Gus always do an excellent job being friendly, professional, and helpful during the car buying process. Time and time again they have proven that they’ll go the extra mile to ensure our customers' satisfaction. I will be certain to let them know what a great job they are doing, and to keep up the great work. Thank you for your business and we look forward to seeing you again! Kind Regards, Gerry Salois, General Manager

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