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Herb Chambers Honda of Burlington

Burlington, MA

4.9
2,917 Reviews
Herb Chambers Honda of Burlington is a proud recipient of the President’s Award by American Honda Motor Co., Inc. Recognizing top-ranking Honda dealerships across the country, the award is considered Honda’s highest dealership honor and is based on a candidate’s achievement of excellence in all areas of the dealership’s operation. Customer service and satisfaction, sales, training and facilities are all evaluated as criteria for the recognition. Visit us today to experience our award winning service!
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33 Cambridge St

Burlington, MA

01803

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Showing 2,917 reviews

February 14, 2024

Go anywhere else but here! The staff were incredibly rude and when I pressed about warranties, they said their Certified Pre Owned cars carried no warranty. How can a CPO not More

by Boston Green
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
June Fraser
1.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 28, 2024 -

Herb Chambers Honda of Burlington responded

Thank you for the review. Our aim is always to provide excellent customer service and clear information. Your feedback is appreciated and will be addressed with our team so we can take steps to improve our service moving forward. Please feel free to contact me directly, as I would be happy to answer any questions you may have or clear up any misunderstandings. Respectfully, Gerry Salois - General Manager - gsalois@herbchambers.com

February 14, 2024

Chris Glenn is a great service advisor. He is always so personable,,kind and explains throughly the work done on the car. He is always a 5 star rating. Mary Ann Boyle More

by Ann Mary
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Glen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 14, 2024 -

Herb Chambers Honda of Burlington responded

Hi Mary Ann, we're delighted to know that Chris provided you with such excellent service at Herb Chambers Honda of Burlington. We appreciate your 5-star review and look forward to serving you again in the future!

February 13, 2024

Love this service department. People are always helpful, supportive and friendly. They won’t steer you wrong. No pun intended. More

by Maya
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
June Fraser
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Glen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Ferreira
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 13, 2024 -

Herb Chambers Honda of Burlington responded

Maya, we're glad to know you've had positive experiences with our service team at Herb Chambers Honda of Burlington. We appreciate your kind feedback and look forward to assisting you in the future! Safe travels!

February 12, 2024

Our salesman Sergio was a true professional with an upbeat personality that made the experience a fun and positive one More

by Chris.maniates
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sergio Urquijo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 12, 2024 -

Herb Chambers Honda of Burlington responded

Hi Chris, we're glad to know that Sergio made your experience at Herb Chambers Honda of Burlington a fun and positive one. We'll see you next time! Enjoy your new ride!

February 12, 2024

I have been bringing our Honda CRVs to Herb Chambers Burlington Honda for service for the last ten or more years. We have been very pleased with our experiences with the service advisors and staff. They More

by d ray
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Glen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Ferreira
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 13, 2024 -

Herb Chambers Honda of Burlington responded

We're glad to know that you've had positive experiences with our service team at Herb Chambers Honda of Burlington over the years. We appreciate your trust in us for all your Honda service needs, and we look forward to continuing this relationship! Safe travels!

February 09, 2024

Fantastic dealership. Professional and nice. Help us right away. Robert was great to work with. Thank you. More

by aspen1993p
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Robbie Kinneen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 09, 2024 -

Herb Chambers Honda of Burlington responded

We're delighted to know you had a fantastic experience at Herb Chambers Honda of Burlington! It's great that Robert was able to assist you promptly and professionally. Thanks for the positive feedback!

February 09, 2024

The Service Representative was in touch right away to clarify what was needed for my van and followed up with me in a timely fashion to let me know when my van was ready. Efficient, friendly, and knowle More

by Deb W
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
June Fraser
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 09, 2024 -

Herb Chambers Honda of Burlington responded

Deb, we're glad to know that our team at Herb Chambers Honda of Burlington was able to provide you with efficient and friendly service. Thanks for the positive feedback!

February 07, 2024

I have received very reliable service from this dealership. Jeffrey took care of all my initial service issues but as service was being completed he also reviewed some mechanical problems that woul More

by silver july 2016
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Ferreira
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 08, 2024 -

Herb Chambers Honda of Burlington responded

It's great to know that you had a reliable service experience with us at Herb Chambers Honda of Burlington. We're glad Jeffrey was able to help and explain everything in an understandable way. Looking forward to assisting you again when it's time for your next scheduled work!

February 06, 2024

Michael explained the service detail and cost. Very knowledgeable and pleasant to deal with. Wait time was acceptable. More

by lmartell59
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Pereira
Feb 06, 2024 -

Herb Chambers Honda of Burlington responded

Thanks for the positive feedback, lmartell59! We're glad to know Michael was able to assist you with your service needs at Herb Chambers Honda of Burlington. Looking forward to serving you again in the future!

February 05, 2024

Jeffery took care of all the issues in a meticulous and timely manner. It was overall a great experience. More

by Jaya Vatsyayan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Ferreira
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 05, 2024 -

Herb Chambers Honda of Burlington responded

Jaya, we're delighted to know that Jeffery provided you with a great experience at Herb Chambers Honda of Burlington. We appreciate your feedback and look forward to serving you again in the future!

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