Herb Chambers Ford of Westborough - Service Center

I am sad to write this because I used to be a HUGE fan of the service center, but the past year has changed all that. It started two years ago, after they fixed something and did an inspection and told me the service center, but the past year has changed all that. It started two years ago, after they fixed something and did an inspection and told me my battery was almost dead and needed replacement. I decided to wait, because I rarely drive and just figured I would do it another time. A year passed, and I brought my car in because it was making a clanging noise when I started it. They said they couldn't replicate the noise, and did another inspection to see if anything was going on. The inspection showed my battery was "good", but my 2 year old tires all needed to be replaced. I said - my tires are almost brand new - I never even drive. They said, well they were made 4 years ago - and the life of a tire is only 5 years.. Needless to say, I took my car home and felt like they were trying to get one over on me. So 6 months ago - my battery is good, but tires bad. Well - Yesterday I took my car in because the check engine light was on. Guess what - they did another inspection and battery "good", tires "good" but I need almost $2000 work on my car. I grabbed my car and ran. I used to work with a guy named Tony there who treated me like I was his sister, or mother - took care of me and made me feel safe on the road. Now - I feel like a target. If we can't go to a dealership to at least honestly diagnose our vehicles - who can we trust? More

Very pleasant and helpful staff and excellent service. I was greeted politely and helped immediately. I was greeted politely and helped immediately. More

Not helpful at all after purchase. Had a truck purchased from them that had a leak somewhere in the cab, getting soaking wet, they told me they would contact me with help. After not he Had a truck purchased from them that had a leak somewhere in the cab, getting soaking wet, they told me they would contact me with help. After not hearing from them in over a week I called back, I was told they couldn’t help me, I asked how should I proceed, I was told to try another ford dealership! These guys are the worst, they are right, TRY ANOTHER DEALERSHIP! Awful! I wouldn’t even give them 1 star. More

The service was great got me in fast and explains the bill and gave me my coupon off. bill and gave me my coupon off. More

Great service and very helpful and kind staff. Been a customer for many years and the service is consistently good. Been a customer for many years and the service is consistently good. More

They were prompt, easy to deal with, very good communication, no snags or issues to deal with. communication, no snags or issues to deal with. More

Very polite attentive and pleasant experience was ok all staff and LUke made it an ok day staff and LUke made it an ok day More

Waited for vehicle - works package. Prompt appointment time & service just over an hour. Luke took care of my every need . Even had sufficient reward pointers to pay for my full service Prompt appointment time & service just over an hour. Luke took care of my every need . Even had sufficient reward pointers to pay for my full service. Love that they wash the outside of your vehicle before picking up. More

I had made an appointment and told them that I had to be in and out within a couple hours because I had to go back to work!! Luke Malloy was my Service Advisor and he was right on top of getting my car ser in and out within a couple hours because I had to go back to work!! Luke Malloy was my Service Advisor and he was right on top of getting my car serviced and returned to me in the time allowed!! Everything was done, my questions were answered, and I was on my way!! Thank you, Luke!! More

Good availability for scheduling service. Profesional and timely service. Recalls were searched and addressed. Would recommend Profesional and timely service. Recalls were searched and addressed. Would recommend More