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Herb Chambers Ford of Westborough - Service Center

Westborough, MA

4.8
447 Reviews

447 Reviews of Herb Chambers Ford of Westborough - Service Center

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January 09, 2024

Always service my vehicle there excellent service your experience satisfaction is number 1 to them Rick Gadway service manager very helpful to me and that's important today grateful thank you Rick see More

by jcroft27
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Courtney Blasco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rick Gadway
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 09, 2024 -

Herb Chambers Ford of Westborough responded

Thank you for trusting Rick & the Herb Chambers Ford of Westborough team with your vehicle's service needs! We're grateful for your continued support and look forward to seeing you at your next visit!

December 29, 2023

The service department at Herb Chambers Ford in Westborough is outstanding.. The quality of their work and customer service continues to be great. Luke (service rep) continues to go above and beyi More

by TomR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luke
Jan 03, 2024 -

Herb Chambers Ford of Westborough responded

Hi Tom! We're so glad to know that Luke and our service department at Herb Chambers Ford of Westborough continue to meet your expectations. We appreciate you trusting us with your Explorer!

December 23, 2023

Pleasant experience. Anthony was professional and answered all my questions and concerns. Highly recommend Herb Chambers Ford. More

by Egcapecod
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Courtney Blasco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rick Gadway
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 27, 2023 -

Herb Chambers Ford of Westborough responded

Hi! We're glad to know that you had a pleasant experience with us and found Anthony helpful. Thanks for recommending Herb Chambers Ford of Westborough, we appreciate it!

December 07, 2023

I got a recall for my car and had an appointment within the week. It was very easy to schedule and my car was ready within the 2 hour window I was provided. More

by Jleas99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luke
Dec 08, 2023 -

Herb Chambers Ford of Westborough responded

Hi Jleas! We're glad to know that your recall experience was smooth and efficient at Herb Chambers Ford of Westborough. We appreciate the feedback!

December 06, 2023

Wonderful, knowledgeable dealership. Exceptional customer service and mechanics. Frequent and helpful status updates / great experience on all fronts! More

by clander
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony
Dec 07, 2023 -

Herb Chambers Ford of Westborough responded

Hey Clander, thank you for the 5-star rating! We're delighted to know you had a great experience with our team at Herb Chambers Ford of Westborough! We strive for exceptional service and appreciate your feedback. Safe travels in your vehicle!

December 05, 2023

Always a great experience from sales to service. Always greeted with a smile very professional and courteous staff More

by Burt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Gadway
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Luke, Anthony
Dec 05, 2023 -

Herb Chambers Ford of Westborough responded

Burt, thank you for trusting Herb Chambers Ford of Westborough with your automotive needs! Our team appreciates your kind feedback and looks forward to seeing you at your next visit!

December 05, 2023

Always a pleasure taking my car in for service. As always very thorough and very professional. More

by Burt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Gadway
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Luke,Anthony
Dec 05, 2023 -

Herb Chambers Ford of Westborough responded

Burt, thank you so much for trusting the Herb Chambers Ford of Westborough team with the care of your vehicle! We appreciate your continued support and look forward to your next visit!

December 01, 2023

The service was very good. The staff was excellent,being polite, pleasant and informative. I would recommend others to bring their cars or trucks in for service. More

by poppiejag
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Anthony Capece
Dec 01, 2023 -

Herb Chambers Ford of Westborough responded

Thank you for the 5-star rating! We're glad to know you had a great experience with our team at Herb Chambers Ford of Westborough. We appreciate your recommendation and see you again! Drive safely!

November 30, 2023

I’m Very happy with communication and responsabilidade with the service department. I had to wait for the parts but they call the moment the receipt the part to complete the service. More

by Rafael Carvalho
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Miguel Silva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 01, 2023 -

Herb Chambers Ford of Westborough responded

Rafael, we're glad to know our service department at Herb Chambers Ford of Westborough kept you well-informed throughout the process. Thanks for your patience and understanding while waiting for parts!

November 29, 2023

They are very professional, easy to work with, and pleasant. Would highly recommend to anyone whether it’s buying a car or service. More

by Pcurt13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Scannell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Lehner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Miguel Silva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rick Gadway
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jay Gonzales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 29, 2023 -

Herb Chambers Ford of Westborough responded

We appreciate your recommendation and kind feedback! Thank you for choosing us! We'll see you next time. Safe travels! - The Herb Chambers Ford of Westborough Team

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