Back

Herb Chambers Ford of Westborough - Service Center

Westborough, MA

4.8
462 Reviews

462 Reviews of Herb Chambers Ford of Westborough - Service Center

Sort by
April 14, 2024

I have been going to Herb Chambers Ford Westborough, Ma for for the last fifteen years, and have been pleased with their service. They make scheduling service easy, and always get the job done right. More

by Greenfieldr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Santos, Anthony Capece
Apr 16, 2024 -

Herb Chambers Ford of Westborough responded

Hi Greenfield R! We're so glad to have had you as a loyal customer at Herb Chambers Ford of Westborough for the past fifteen years! We appreciate your feedback and look forward to continuing our service.

April 11, 2024

Anthony was very helpful. Service was great. Will use this dealership from now on to get all my trucks serviced. More

by Ryanpessini27
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony capece
Apr 12, 2024 -

Herb Chambers Ford of Westborough responded

Ryan, we're glad to know Anthony and our team at Herb Chambers Ford of Westborough provided you with great service. We look forward to helping you keep your trucks in top shape!

April 11, 2024

I had an appt to get my oil changed. It was easy making the appt. My car was ready quicker than anyicipated. More

by carolroe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Scannell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rick Gadway
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 11, 2024 -

Herb Chambers Ford of Westborough responded

Carol, we're glad to know that your oil change appointment at Herb Chambers Ford of Westborough was efficient and convenient. Thanks for choosing us for your service needs!

April 10, 2024

Very friendly, courteous and professional! It’s always a pleasure to schedule my service appointments! The service valet was awesome as well ! More

by annahalton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon and Eric !!!
Apr 11, 2024 -

Herb Chambers Ford of Westborough responded

Anna, we're delighted to know that you've had consistently positive experiences with our service team at Herb Chambers Ford of Westborough. Thanks for your kind words about the valet as well!

April 05, 2024

Great service. quick, well explained process. Appreciated how quick. Car was left clean inside as it was before appointment. More

by Scott
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Courtney Blasco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rick Gadway
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 06, 2024 -

Herb Chambers Ford of Westborough responded

Hi Scott! We're glad to know that you had a great experience at Herb Chambers Ford of Westborough. We always aim for efficient service and clear communication. Thanks for the positive feedback!

April 01, 2024

Knowledgeable personnel who are truly helpful and wonderful to work with. Excellent customer communication on car status, as well. More

by clander
Recommend Dealer
Yes
Employees Worked With
Brandon
Apr 02, 2024 -

Herb Chambers Ford of Westborough responded

We're glad to know you had a positive experience with our team at Herb Chambers Ford of Westborough. Thanks for highlighting their excellent communication and knowledge!

March 27, 2024

If there was a 6th star, I'd check that too! I have been a Ford vehicle owner most of my life with the exception of a Honda that I purchased from Herb Chambers on Commonwealth Avenue in 1991. More

by AnnieD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Gadway
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : ANTHONY CAPECE...THANK YOU!!!!
Mar 27, 2024 -

Herb Chambers Ford of Westborough responded

Hi Annie D! Thank you for sharing your experience with us. We're glad that Anthony, Rick, and the rest of our team at Herb Chambers Ford of Westborough were able to help restore your faith in Ford. It's always our goal to provide excellent service and make sure all customers feel valued!

March 24, 2024

Great customer service Luke was so professional and timely work done which finished as promised . More

by fwnuahn12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luke
Mar 25, 2024 -

Herb Chambers Ford of Westborough responded

We really appreciate you taking the time to leave Herb Chambers Ford of Westborough this awesome review, thank you!

March 22, 2024

Brennan in service needs to change his attitude, needed info, received rude comments and no help More

by Alex
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brennan
Mar 25, 2024 -

Herb Chambers Ford of Westborough responded

Alex, thank you for your feedback about Brennan. We want our customers to have a welcoming experience, so we are disheartened to hear anything short of that. At your convenience, we would like the opportunity to discuss your experience with you directly. Thank you, Miguel Silva - General Manager - msilva@herbchambers.com

March 22, 2024

Service department was prompt and professional, exceeded all expectations and I will certainly go back when needed More

by Fusion
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Gadway
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Luke @ service
Mar 22, 2024 -

Herb Chambers Ford of Westborough responded

Hi! We're glad to know that our service department at Herb Chambers Ford of Westborough exceeded your expectations! We appreciate the positive feedback and look forward to assisting you in the future. Safe travels until then!

...
5
...