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Herb Chambers Ford of Westborough - Service Center

Westborough, MA

4.8
447 Reviews

447 Reviews of Herb Chambers Ford of Westborough - Service Center

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March 02, 2024

Bought my vehicle there. Fantastic service. Very quick oil and lube Works package. I would recommend this dealership. No More

by Mike
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marie Hamilton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anthony in service
Mar 04, 2024 -

Herb Chambers Ford of Westborough responded

Mike, we're delighted to know you had a fantastic experience at Herb Chambers Ford of Westborough. Thanks for recommending us and sharing your positive feedback!

February 23, 2024

Was looking for a dealership to work with since my last experience was not very good at another dealer. I worked with Luke who was a pleasure to work with on my oil change and look forward to bringing my c More

by jaywabb83
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luke in service department , 5 stars
Feb 26, 2024 -

Herb Chambers Ford of Westborough responded

Hi Jay! We're glad to know Luke made your visit a positive one at Herb Chambers Ford of Westborough. We appreciate the feedback and look forward to assisting with those recalls when you're ready!

February 22, 2024

Staff is very professional and attentive. My routine service and recall appointment went very well. Everything was performed as planned. Facilities were very well maintained for working while More

by M Sahin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luke Malloy
Feb 22, 2024 -

Herb Chambers Ford of Westborough responded

We're glad to know your service appointment went smoothly and you found our facilities well-maintained. Thank you for recommending Herb Chambers Ford of Westborough, we appreciate it!

February 10, 2024

As always, excellent, prompt service. Always professional and done right. Appreciate the consistency. Thank you! More

by Sellison
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Gadway
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 12, 2024 -

Herb Chambers Ford of Westborough responded

We're glad to know you've consistently received excellent service from our team at Herb Chambers Ford of Westborough. Thanks for the positive feedback, we appreciate it! Safe travels!

February 01, 2024

Problem solved due to outstanding information and explanation from Rick who is extremely knowledgeable and able to translate tech speech into a normal conversation. Definitely goes the extram mile, n More

by anthony
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Gadway
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anthony
Feb 01, 2024 -

Herb Chambers Ford of Westborough responded

Anthony, thank you for the review. I'm disappointed to hear about these concerns and would appreciate an opportunity to discuss them with you in greater detail. Would you please reach out to me directly at your earliest convenience? Thanks again, Miguel Silva - General Manager - msilva@herbchambers.com

January 31, 2024

Anthony was very helpful and Miguel was fantastic, knowledgeable and sincerely cared about level of service More

by nazziii
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Miguel Silva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anthony
Feb 01, 2024 -

Herb Chambers Ford of Westborough responded

We're glad to know that Anthony and Miguel provided you with excellent service at Herb Chambers Ford of Westborough. Thanks for the positive feedback!

January 26, 2024

Great service as always my prefer dealership in New England. Highly recommend it to all my friends, family and you! More

by mvazquez508
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Courtney Blasco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rick Gadway
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 29, 2024 -

Herb Chambers Ford of Westborough responded

We're delighted to be your preferred dealership in New England! Thanks for recommending Herb Chambers Ford of Westborough, we appreciate the support and look forward to serving you again.

January 19, 2024

Anthony and his service team provide wonderful service and communication throughout the process.We will definitely be back More

by jraggle
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony
Jan 23, 2024 -

Herb Chambers Ford of Westborough responded

It's great to know that Anthony and our service team at Herb Chambers Ford of Westborough provided you with excellent communication throughout your visit. We look forward to seeing you again!

January 16, 2024

Works with you every step of the way. No pressure tactics. Very dependable and helpful More

by Gwen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luke
Jan 17, 2024 -

Herb Chambers Ford of Westborough responded

Hi Gwen! Thank you for your kind words! We truly appreciate your feedback and are delighted to hear that you had a positive experience working with us at Herb Chambers Ford of Westborough. Our team is committed to providing excellent service and ensuring that our customers feel supported every step of the way.

January 11, 2024

My car was serviced today, and I am totally satisfied. Luke Malloy saw to it that everything was done that I requested, and done in a timely fashion. This is no surprise to me as Luke has provided except More

by mike
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luke Malloy
Jan 11, 2024 -

Herb Chambers Ford of Westborough responded

Mike, we're delighted to know that Luke provided you with exceptional service at Herb Chambers Ford of Westborough. We appreciate your kind words and will be sure to pass them along!

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