Herb Chambers Ford of Westborough - Service Center

I recently had my Edge serviced by this dealership. From the moment I walked in the building, I knew I had selected the right Ford dealership to do business with. I was greeted in the parking upon arriving the moment I walked in the building, I knew I had selected the right Ford dealership to do business with. I was greeted in the parking upon arriving by a gentleman wearing a service uniform for no reason. Upon entering the building a nice young salesman held the door open for me then asked me if I need assistance, then directed me to service. I was greeted yet again by a young lady by the name of Carrie. At first when I began talking to her I assumed her to be a receptionist or something. I wasn't being rude, but I was thinking why is SHE asking me all these questions about my car. Shouldn't I be speaking to a man???? Then I realized SHE was the service adviser, and SHE knew all about my car. Overall my experience at the dealership from start to finish was excellent, but not only that Carrie made my trip worth wild. She makes you feel relaxed and at ease when being at a car dealership is the last place you want to be. She explained the entire process and I knew up front what was going to take place with my vehicle. When the problem couldn't be fixed that day, she was upfront with me and honest. I will continue doing business with this dealership as long as I can. She truely brings a new feel to a "mans" department. More

Purchased my Explorere through HC Ford and that was a very good experience. Service has been another issue. I had a few quick services that were good (oil changes) but anytime more work was done I was very good experience. Service has been another issue. I had a few quick services that were good (oil changes) but anytime more work was done I was typically left unhappy. Cost is high (to say the least) and they act as if you are getting a great deal. Huh!?!? I've had work done that was unsatisfactory and left me needing to have my vehicle seen again for the same problems. I use a local mechanic for service and he has been great so I stick with him. Shouldn't have to go back multiple times for the same things (especially a dealer). Buying is one thing, service is another at HC Ford. More

I have a 2008 Honda Civic. I always went to Bernardi before since it is closer to my house. My car has the Bernardi's service due sticker with the service due over 2 months prior but since I didn't driv before since it is closer to my house. My car has the Bernardi's service due sticker with the service due over 2 months prior but since I didn't drive as much so I didn't bring my car earlier. This time I decided to go to Herb Chambers in Westborough since I found a printable coupon online. When I went to Chambers, I was told that I didn't need to change my oil. I mentioned to the man that my car service was actually due over 2 months prior, why not change the oil? I was told that the new Honda has a computer reminder and it doesn't go by the mileage/date anymore. This was the first time I learned that I didn't need to spend money unnecessarily. While by now, Bernardi had called me twice to remind me to change the oil. Sure, that made me feel so special being reminded to take care of my car but if I don't have to spend my money for something unnecessary if I don't have to. I was so impressed with the Chambers because they were so honest. I have never gone to any car dealer/service that turn me down from getting money out of me. Who would? Business is business, it's all about money. But Chambers surely has honest workers. - I don't remember the name of the employees there but he is an African man, the other one is a Caucasian man who was on the desk. They both were very friendly. - The people at the Bernardi Honda too were so friendly but the only thing that discouraging me to bring my car there because there was a mechanic who gave me a free car wash but begged for my phone number. He didn't want to close my car door until I gave my phone number. Eventually I gave out my phone number so he let me go. He did call me once but I never returned.(I didn't want to give wrong number because I thought I was going to return for service). I was friendly to him because he took care of my car but I wasn't interested in dating the man. Professionalism is important. If not, you lose a customer(s). With the Herb Chambers, for every service you can free car wash and the guy won't ask for your phone number to get to know you only because he washes your car. Thanks Herb Chambers, I will go back to your shop again from now on for every single thing that my car need. More

HAd brake work done, just pads. One moth later the LF caliper froze. I told them what was wrong. Charged $90 for diagnosis of caliper frozen. $800+ to repair and one week later the brake fluid is all ove caliper froze. I told them what was wrong. Charged $90 for diagnosis of caliper frozen. $800+ to repair and one week later the brake fluid is all over my driveway. I'm waiting for tthe dealer to check. Two yrs ago had play in steering 3 trips before they fixed it. They replaced front steering before they realized it was a gear box. Luckily it was under warranty. Believed me only after insisting that service mgr drove it with me. More