Herb Chambers Ford of Westborough - Service Center

I can't believe I am going to say this but I feel like I "found a friend" in the service dept of a car dealership, weird huh? You usually hear horror stories but that all changes when you walk into Herb Cha "found a friend" in the service dept of a car dealership, weird huh? You usually hear horror stories but that all changes when you walk into Herb Chambers Ford in Westborough, MA! Jeff Krasner, Service Manager is a real friend, he cares about you and your car and his main goal is to make his customers happy. He goes out of his way to tell you what needs to be done to your car and why and he goes the extra mile to make sure you are not inconvenienced (ie: arranging a rental car if needed, etc). This is a quality service department, you can feel good about bringing your car here. In these hard economic times, when money is tight, the one thing that can make you feel good about having to spend money to get your car serviced is Great Customer Service, and Jeff and his service team OVER DELIVER! Advice to anyone who has had a bad experience with car dealership service departments in the past - stop the aggravation and drive yourself over to Herb Chambers Ford in Westborough where you can FINALLY be happy about servicing your car! Thanks Jeff & Team, you guys ROCK! More

I was at this dealership for just a half hour for my oil change and it was a pleasure. Herb Chambers is doing everything right; from the friendly people, the quality service, AND the car wash and vac!!! I l change and it was a pleasure. Herb Chambers is doing everything right; from the friendly people, the quality service, AND the car wash and vac!!! I loved the comfortable waiting area with giant flatscreen tv. I will never go anywhere else. More

I brought my 4 year old Ford Mustang in to have the emergency brake fixed. I had bought the extended warranty when I purcahsed the vehicle and thought that it should be covered. At the time of check- emergency brake fixed. I had bought the extended warranty when I purcahsed the vehicle and thought that it should be covered. At the time of check-in, Alan indicated that he would check into that for me. He also had wrote me up for a courtesy check-up to see if there was anything else wrong with the car. When he called me a couple of hours later with the findings, he said they found that my ball joints needed to be replaced also in order for the car to pass inspection. He had taken it upon himself to get both the original emergency brake work and the ball joint work approved by the extended warranty company (thus saving me an extra deductable payment !!). He called to tell me the happy news that my car would be entirely fixed for just one deductable payment of $100. Alan was able to have the car completed by the end of my workday and when I picked it up, the car came around the corner washed and vacuumed. It was actually cleaner than it had been in awhile. For a change, I had an extremely positive experience at a car dealer service department. Herb Chambers should be proud of employees like Alan who go out of their way to help the customers' experience. More

Herb Chambers Ford of Westborough is everything a dealership should be! I have done business with this dealership for several years. It has had its ups and downs, BUT for the past 6 months everythi dealership should be! I have done business with this dealership for several years. It has had its ups and downs, BUT for the past 6 months everything has been perfect. I am treated with respect. The service is prompt and the work is top notch. I am a customer for life. More

Outstanding Service! I have been numerous times to the service center and have always been very pleased with the quality and timeliness of the service. The interaction with the management and team member service center and have always been very pleased with the quality and timeliness of the service. The interaction with the management and team members was excellent, cordial and professional at all times. It's nice to see dealership with such great service. More

I recently brought my Toyota Corolla to this dealership for a timing belt change. I was greeted by a dapper-looking gentleman by the name of Jeff Krasner. I told him my service needs and asked him to check for a timing belt change. I was greeted by a dapper-looking gentleman by the name of Jeff Krasner. I told him my service needs and asked him to check over the vehicle for anything else I may need. I received a call not long after stating that since my car has a timing chain, I did not need to replace it. Great news! Jeff recommended I have a basic service done- which I did. I am pleased with the service I received and the price was reasonable. I really felt that my car was in good hands. I didn't have to wait around when I picked up my car- like I've had to at other service establishments. And I was treated kindly, as though my patronage was really appreciated. I will definitely use Herb Chambers again and recommend it to anyone needing service. Thank you More

The service was exceptional. All issues were taken care of in a very timely manner, with great follow up on Jeff's part. Every problem that my car had was explained to me in detail and repaired without del of in a very timely manner, with great follow up on Jeff's part. Every problem that my car had was explained to me in detail and repaired without delay. My car is running great! I will be sure to visit again should I need service on my car. Thanks! More

I recently had my Edge serviced by this dealership. From the moment I walked in the building, I knew I had selected the right Ford dealership to do business with. I was greeted in the parking upon arriving the moment I walked in the building, I knew I had selected the right Ford dealership to do business with. I was greeted in the parking upon arriving by a gentleman wearing a service uniform for no reason. Upon entering the building a nice young salesman held the door open for me then asked me if I need assistance, then directed me to service. I was greeted yet again by a young lady by the name of Carrie. At first when I began talking to her I assumed her to be a receptionist or something. I wasn't being rude, but I was thinking why is SHE asking me all these questions about my car. Shouldn't I be speaking to a man???? Then I realized SHE was the service adviser, and SHE knew all about my car. Overall my experience at the dealership from start to finish was excellent, but not only that Carrie made my trip worth wild. She makes you feel relaxed and at ease when being at a car dealership is the last place you want to be. She explained the entire process and I knew up front what was going to take place with my vehicle. When the problem couldn't be fixed that day, she was upfront with me and honest. I will continue doing business with this dealership as long as I can. She truely brings a new feel to a "mans" department. More

Purchased my Explorere through HC Ford and that was a very good experience. Service has been another issue. I had a few quick services that were good (oil changes) but anytime more work was done I was very good experience. Service has been another issue. I had a few quick services that were good (oil changes) but anytime more work was done I was typically left unhappy. Cost is high (to say the least) and they act as if you are getting a great deal. Huh!?!? I've had work done that was unsatisfactory and left me needing to have my vehicle seen again for the same problems. I use a local mechanic for service and he has been great so I stick with him. Shouldn't have to go back multiple times for the same things (especially a dealer). Buying is one thing, service is another at HC Ford. More

I have a 2008 Honda Civic. I always went to Bernardi before since it is closer to my house. My car has the Bernardi's service due sticker with the service due over 2 months prior but since I didn't driv before since it is closer to my house. My car has the Bernardi's service due sticker with the service due over 2 months prior but since I didn't drive as much so I didn't bring my car earlier. This time I decided to go to Herb Chambers in Westborough since I found a printable coupon online. When I went to Chambers, I was told that I didn't need to change my oil. I mentioned to the man that my car service was actually due over 2 months prior, why not change the oil? I was told that the new Honda has a computer reminder and it doesn't go by the mileage/date anymore. This was the first time I learned that I didn't need to spend money unnecessarily. While by now, Bernardi had called me twice to remind me to change the oil. Sure, that made me feel so special being reminded to take care of my car but if I don't have to spend my money for something unnecessary if I don't have to. I was so impressed with the Chambers because they were so honest. I have never gone to any car dealer/service that turn me down from getting money out of me. Who would? Business is business, it's all about money. But Chambers surely has honest workers. - I don't remember the name of the employees there but he is an African man, the other one is a Caucasian man who was on the desk. They both were very friendly. - The people at the Bernardi Honda too were so friendly but the only thing that discouraging me to bring my car there because there was a mechanic who gave me a free car wash but begged for my phone number. He didn't want to close my car door until I gave my phone number. Eventually I gave out my phone number so he let me go. He did call me once but I never returned.(I didn't want to give wrong number because I thought I was going to return for service). I was friendly to him because he took care of my car but I wasn't interested in dating the man. Professionalism is important. If not, you lose a customer(s). With the Herb Chambers, for every service you can free car wash and the guy won't ask for your phone number to get to know you only because he washes your car. Thanks Herb Chambers, I will go back to your shop again from now on for every single thing that my car need. More