Herb Chambers Ford of Westborough - Service Center

I bought a brand new Ford Edge 2013. The sales department was great and I loved my car until it started squeaking and has not stopped. My less than one year old Edge now squeaks for less than a minute daily. was great and I loved my car until it started squeaking and has not stopped. My less than one year old Edge now squeaks for less than a minute daily. The squeaks have increased in frequency to almost every time I start the car and put it in drive/reverse. The service department, under new management as of September 2013, told me the daily squeak was “normal" and that if I was a more aggressive driver I would probably not have this problem. The squeak first started after an oil change at Herb Chambers Ford. At that time I also had the tires rotated (I have been told that this is coincidental). Also of note, during that same oil change they forgot to reset my oil sensor. Since then I have brought my car back a number of times to try to get the squeaking to stop, but so far nothing has worked. The old service manager was willing to do whatever it took to get rid of the squeak. The new service manager is unwilling to help and has told me that I am stuck with this problem. Since bringing my car (under the new service manager) in to the repair shop this past week it seems to squeak more...it now squeaks for longer and almost every time I start my car. This squeak is both loud and long enough to be noticeable, annoying, and embarrassing. They believe that it is the brakes and rotors, however even if I change the brakes and rotors (meaning I pay for new out of my own pocket) there is only a 50% chance the squeak would go away. I am still trying to solve this problem with minimal (if any) help from the people at Herb Chambers Ford. I have asked for phone numbers, extensions, and told that I will be contacted by a Ford representative by 10/5/13 and have not. I would encourage anyone who is considering a Ford Edge to think about a different car and possibly a different company because apparently the squeak is "normal" and a permanent problem. More

I've always found the entire service staff at the Westborough Herb Chambers dealership to be exceptionally friendly, helpful, and quick. They do a great job managing expectations in terms of how lon Westborough Herb Chambers dealership to be exceptionally friendly, helpful, and quick. They do a great job managing expectations in terms of how long the service will take. They're also not pushy, and explain why they recommend certain service items. I also appreciate the car wash and vaccum, especially since my car has roof racks and I can't take it to other "automatic" washes. In general, I've found the customer service here to be better than that received when I take my car to the downtown Boston locale (closer to home). Since I'm out in the Westborough area for work, I've been making it a point to get all service work done there. Would highly recommend this dealership for service. More

I purchased a 2011 Ford Escape from Derek Duval back in September of 2011. He was a great salesman and very honest. The vehicle was dirty inside and looked like it was used as a demo for a while. I was tol September of 2011. He was a great salesman and very honest. The vehicle was dirty inside and looked like it was used as a demo for a while. I was told it would be all cleaned up nice and ready to go the next day. When I went to pick it up, it looked the same as it did the day before. Derek told me that he had to touch it up and felt bad that it was not done properly by the dealership. I took it anyways figuring that I could do it myself. Bad choice. I recently returned to the dealership for evidence of a leak somewhere in the vehicle that caused alot of moisture on the floor of the drivers side. First of all, I was told there was no leak and that the carpet was dry. The carpet was wet before I aired it out all weekend, which happened at least 6 times throughout the year. They decided to do a leak test and behold the sunroof was misaligned which caused the carpet to be damp. I was also told that the carpet would be cleaned but not replaced. When I went to pick it up, the carpet was left dirty and damp. They continue to tell me that the carpet is not wet or had any signs of mildew. I was extremely agitated and made the manager feel it and smell it. Then I was told they could take the entire rug out, clean it and let it dry in the bay for a few days then come back to pick it up. The inside of the car had grease on the seat and right along the side panel of the drivers side. The manager took it back and only cleaned part of it. I told the manager I will never purchase a car there again. I should have never drove off that lot with a new vehicle looking the way it did. More

I just had an excellent service to my car. I have been a herb chamber customer for many years but I can see the quality of service has been improved a lot lately. Keep the good work. herb chamber customer for many years but I can see the quality of service has been improved a lot lately. Keep the good work. More

Service writer rude. She didn't seem to care whether I used them or not. Over priced quote on repair and most work was unneeded. used them or not. Over priced quote on repair and most work was unneeded. More

I needed to find a new place to take my car for service as the other service company did not do the services they claimed to do or tell me what services they recommended be done for the maintennace & upkee as the other service company did not do the services they claimed to do or tell me what services they recommended be done for the maintennace & upkeep of my car. I went to Herb Chambers Ford for my oil change. I sat with Chris Wagner, after asking what service I was there for and I told hom an oil change, he asked me when the last time my tires were rotated...Good question, as far as I knew they had never been done since I had new tires put on my car. Chris advised they should be rotated every other oil change. I was plea3ed to see that he was spending the time to give me some general knowlege of car care that I was looking for. Knowing nothing about cars or maintenance I relay on someone to give me some guidelines to keep my car running in tip top shape. Also after looking at my milage suggested the 60k service. I know preventative maintenace is key to a long lasting, hassle free car. I gladly agreed to have the services he suggested on my car. Gator the service manager came over to introduce himself and see that my service experience was a positive one. It was, the service was done quickliy for what I was there for and was very please that my car was vaccumed & washed. I have found my new service center! They did all that I was looking for, they suggested the services that needed to be done and their prices were reasonable. I did not feel as though they were suggesting services that were unnecessary, as that has happened to me in the past. I reccommend Herb Chambers Ford & Chris Wagner in service for all your service needs. More

I had a great experience with the service department at Ford of Westborough. They made me feel like a valued customer. My car was ready before Chris promised it would be. I would highly recommend having Ford of Westborough. They made me feel like a valued customer. My car was ready before Chris promised it would be. I would highly recommend having cars serviced there and will be back when my car needs any future work. I have been to other dealerships and have not had the same experience. They exceeded my expectations!! More

Hard to believe I just purchased a brand new Taurus SHO from this dealership not 7 days earlier and the electrical warning light and bells came on. Got the car up to the dealership and was promptly servic from this dealership not 7 days earlier and the electrical warning light and bells came on. Got the car up to the dealership and was promptly serviced by Alan Arsenault. He was outstanding in keeping me informed to their progress in finding out what was wrong and ended up offering me a F150 loaner. At that exact moment in time, the service technician came in, not knowing I was the owner, and told us a chipmunk had worked its way onto the serpentine belt/pulley assembly and had dislodged the belt when I had started the car earlier in the day. We were all in shock. Went into the service bay and he showed us and some other people that had congregated there in disbelief. They put the car back together and took it out for a test ride and got it washed for me. I ended up driving the car home. I use to work for a Ford Dealership many years ago in Stoughton, MA. Great people. I must say that this service department experience at Herb Chambers, Westboro was the best and it was due to Alan's attention to the details of what was presented to him and his outstanding follow up. This service department is a total asset and credit to the Herb Chambers family of Ford Motor Co. vehicle owerns. More

I was traveling back from New Hampshire when my truck started losing power to a point where I could no longer drive it. Herb Chambers Ford was the closest dealer to where I had to park my truck for the n started losing power to a point where I could no longer drive it. Herb Chambers Ford was the closest dealer to where I had to park my truck for the night. I limped my truck to the dealer by around noon on Monday not knowing the extent of the problem and how long it would take to fix it. Having dealt with other dealers, I figured my truck would be there for the week and I would have to arrange getting my trailer home and get back up to Mass. sometime during the week to pick up my truck. The Service Manager along with Alan Arsenault promptly had a mechanic conduct a diagnostic on the vehicle and came up with two faulty fuel injectors. Being a warranty item, they would have to get approval from Ford before any work could be conducted. I figured they wouldn't hear back from Ford until the following day but they were diligent with emails and phone calls and had the approval by 2:00PM. Once they had approval, the mechanic started work. I know it's not an easy job and the outlook was that they probably wouldn't have it done that day. So, I made arrangements to have someone drive up from CT to pick me up. My ride wasn't going to show up until 6:00 so I waited. Alan was kind enough to keep me informed of the progress and by 4:00PM he was pretty confident that the mechanic would have it done by 4:30 but wasn't going to guarantee that something else might be wrong with the truck. Wow, I couldn't believe it. I called my ride and told him to hold off on coming to pick me up. At 4:45PM Alan came out and told me the truck was all set. They had test drove it and everything seemed to be good on the truck. I was able to pick up my trailer in the tandem truck lot off the highway and get everything home that day. I was thoroughly impressed that they were able to get my vehicle fixed in the short amount of time they had. The whole service team was genuinely concerned that I was a stranded traveler and went the extra mile to get my truck fixed. I run the Sales & Marketing team for a manufacturing company in CT and I know the power of good customer service. I was compelled to provide a review for the Herb Chambers Ford team because they excelled past good and provide great customer service. If all their customers get this type of treatment, they will be in business for a long time. I wish they we closer because I would have them provide all the service on my truck. Thank you to everyone at Herb Chambers Ford that was involved with handling my service issue. You should all be commended!! More

I took my used 2006 Ford Explorer XLT in for an oil change. The guys were very pleasant and answered all of my questions regarding other issues I was having with the vehicle. I took my SUV to your deal change. The guys were very pleasant and answered all of my questions regarding other issues I was having with the vehicle. I took my SUV to your dealership because I wanted Ford service. Excellent. More