Herb Chambers Ford of Westborough - Service Center

I needed to find a new place to take my car for service as the other service company did not do the services they claimed to do or tell me what services they recommended be done for the maintennace & upkee as the other service company did not do the services they claimed to do or tell me what services they recommended be done for the maintennace & upkeep of my car. I went to Herb Chambers Ford for my oil change. I sat with Chris Wagner, after asking what service I was there for and I told hom an oil change, he asked me when the last time my tires were rotated...Good question, as far as I knew they had never been done since I had new tires put on my car. Chris advised they should be rotated every other oil change. I was plea3ed to see that he was spending the time to give me some general knowlege of car care that I was looking for. Knowing nothing about cars or maintenance I relay on someone to give me some guidelines to keep my car running in tip top shape. Also after looking at my milage suggested the 60k service. I know preventative maintenace is key to a long lasting, hassle free car. I gladly agreed to have the services he suggested on my car. Gator the service manager came over to introduce himself and see that my service experience was a positive one. It was, the service was done quickliy for what I was there for and was very please that my car was vaccumed & washed. I have found my new service center! They did all that I was looking for, they suggested the services that needed to be done and their prices were reasonable. I did not feel as though they were suggesting services that were unnecessary, as that has happened to me in the past. I reccommend Herb Chambers Ford & Chris Wagner in service for all your service needs. More

I had a great experience with the service department at Ford of Westborough. They made me feel like a valued customer. My car was ready before Chris promised it would be. I would highly recommend having Ford of Westborough. They made me feel like a valued customer. My car was ready before Chris promised it would be. I would highly recommend having cars serviced there and will be back when my car needs any future work. I have been to other dealerships and have not had the same experience. They exceeded my expectations!! More

Hard to believe I just purchased a brand new Taurus SHO from this dealership not 7 days earlier and the electrical warning light and bells came on. Got the car up to the dealership and was promptly servic from this dealership not 7 days earlier and the electrical warning light and bells came on. Got the car up to the dealership and was promptly serviced by Alan Arsenault. He was outstanding in keeping me informed to their progress in finding out what was wrong and ended up offering me a F150 loaner. At that exact moment in time, the service technician came in, not knowing I was the owner, and told us a chipmunk had worked its way onto the serpentine belt/pulley assembly and had dislodged the belt when I had started the car earlier in the day. We were all in shock. Went into the service bay and he showed us and some other people that had congregated there in disbelief. They put the car back together and took it out for a test ride and got it washed for me. I ended up driving the car home. I use to work for a Ford Dealership many years ago in Stoughton, MA. Great people. I must say that this service department experience at Herb Chambers, Westboro was the best and it was due to Alan's attention to the details of what was presented to him and his outstanding follow up. This service department is a total asset and credit to the Herb Chambers family of Ford Motor Co. vehicle owerns. More

I was traveling back from New Hampshire when my truck started losing power to a point where I could no longer drive it. Herb Chambers Ford was the closest dealer to where I had to park my truck for the n started losing power to a point where I could no longer drive it. Herb Chambers Ford was the closest dealer to where I had to park my truck for the night. I limped my truck to the dealer by around noon on Monday not knowing the extent of the problem and how long it would take to fix it. Having dealt with other dealers, I figured my truck would be there for the week and I would have to arrange getting my trailer home and get back up to Mass. sometime during the week to pick up my truck. The Service Manager along with Alan Arsenault promptly had a mechanic conduct a diagnostic on the vehicle and came up with two faulty fuel injectors. Being a warranty item, they would have to get approval from Ford before any work could be conducted. I figured they wouldn't hear back from Ford until the following day but they were diligent with emails and phone calls and had the approval by 2:00PM. Once they had approval, the mechanic started work. I know it's not an easy job and the outlook was that they probably wouldn't have it done that day. So, I made arrangements to have someone drive up from CT to pick me up. My ride wasn't going to show up until 6:00 so I waited. Alan was kind enough to keep me informed of the progress and by 4:00PM he was pretty confident that the mechanic would have it done by 4:30 but wasn't going to guarantee that something else might be wrong with the truck. Wow, I couldn't believe it. I called my ride and told him to hold off on coming to pick me up. At 4:45PM Alan came out and told me the truck was all set. They had test drove it and everything seemed to be good on the truck. I was able to pick up my trailer in the tandem truck lot off the highway and get everything home that day. I was thoroughly impressed that they were able to get my vehicle fixed in the short amount of time they had. The whole service team was genuinely concerned that I was a stranded traveler and went the extra mile to get my truck fixed. I run the Sales & Marketing team for a manufacturing company in CT and I know the power of good customer service. I was compelled to provide a review for the Herb Chambers Ford team because they excelled past good and provide great customer service. If all their customers get this type of treatment, they will be in business for a long time. I wish they we closer because I would have them provide all the service on my truck. Thank you to everyone at Herb Chambers Ford that was involved with handling my service issue. You should all be commended!! More

I took my used 2006 Ford Explorer XLT in for an oil change. The guys were very pleasant and answered all of my questions regarding other issues I was having with the vehicle. I took my SUV to your deal change. The guys were very pleasant and answered all of my questions regarding other issues I was having with the vehicle. I took my SUV to your dealership because I wanted Ford service. Excellent. More

The staff was very friendly. The waiting area is pleasant, clean and bright with a great flat screen tv. The service was done quickly and they even washed and vacuumed my car. I couldn't have been h pleasant, clean and bright with a great flat screen tv. The service was done quickly and they even washed and vacuumed my car. I couldn't have been happier. I will definitely continue to visit this dealership. More

I Went in for an oil change, and the office personnel were friendly, quick, and helpful. The dealership vacuumed and washed the exterior of my car which was a nice service. The service took about an ho were friendly, quick, and helpful. The dealership vacuumed and washed the exterior of my car which was a nice service. The service took about an hour with the car wash, but I was happy to wait for the additional service especially in the winter. More

I brought my 2006 Ford F150 in for service. There were a few items wrong with it and were to be warranteed to the best of my knowledge. As it turns out the warrantee company I had went bankrupt and was sold few items wrong with it and were to be warranteed to the best of my knowledge. As it turns out the warrantee company I had went bankrupt and was sold to another company. When I bought the extended 100K warrantee, I was told it covered "everything but tires, brakes, wipers, belts and hoses"from the sales manager. I had issues with the door switch, radio, door check, seat cover, rear slider window, gauge cluster in dash and a few others. When Carrie called to the warrantee co, they refused to cover everything but the door switch, but they found defective ball joints which were replaced. I was very angry and Jeff, Service Manager, did a great job to diffuse my anger and do the best he could to get things done. He got the gauge cluster covered and took care of the door check. Although the radio and seat cover were not taken care of, I know that those 2 people in service did their absolute best in trying to get my issue taken care of. I will still fight my issue with the warrantee co to take care of the last 2 items, but I have 100% confidance in the service department that they will not steer me in the wrong direction moving forward. I have told many people of the great service I got from them and felt the need to let the powers that be know what a great job they did for me as a customer More

I can't believe I am going to say this but I feel like I "found a friend" in the service dept of a car dealership, weird huh? You usually hear horror stories but that all changes when you walk into Herb Cha "found a friend" in the service dept of a car dealership, weird huh? You usually hear horror stories but that all changes when you walk into Herb Chambers Ford in Westborough, MA! Jeff Krasner, Service Manager is a real friend, he cares about you and your car and his main goal is to make his customers happy. He goes out of his way to tell you what needs to be done to your car and why and he goes the extra mile to make sure you are not inconvenienced (ie: arranging a rental car if needed, etc). This is a quality service department, you can feel good about bringing your car here. In these hard economic times, when money is tight, the one thing that can make you feel good about having to spend money to get your car serviced is Great Customer Service, and Jeff and his service team OVER DELIVER! Advice to anyone who has had a bad experience with car dealership service departments in the past - stop the aggravation and drive yourself over to Herb Chambers Ford in Westborough where you can FINALLY be happy about servicing your car! Thanks Jeff & Team, you guys ROCK! More

I was at this dealership for just a half hour for my oil change and it was a pleasure. Herb Chambers is doing everything right; from the friendly people, the quality service, AND the car wash and vac!!! I l change and it was a pleasure. Herb Chambers is doing everything right; from the friendly people, the quality service, AND the car wash and vac!!! I loved the comfortable waiting area with giant flatscreen tv. I will never go anywhere else. More