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Herb Chambers Ford of Westborough - Service Center
Westborough, MA
480 Reviews
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480 Reviews of Herb Chambers Ford of Westborough - Service Center
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August 06, 2017
Helpful in a timely manor and accommodating I brought my car in for an oil change and had them check also on a shuddering I was feeling with the brakes. In less time than was stated my they tol I brought my car in for an oil change and had them check also on a shuddering I was feeling with the brakes. In less time than was stated my they told me they could fix the brakes that day and provide a rental for me to use. I really appreciated that because my son had an appointment I could not miss. I was able to return the rental a few hours later and pick up my car. Michael also was able to apply for the brake rebate for me. Thank you so much! More
by Cinnamon girl
Employees Worked With
Michael Ganas
July 27, 2017
Tough problem solved the first time I had already scheduled regular service, but prior to dropping off the car, noticed a very peculiar noise that was low frequency but difficult to dete I had already scheduled regular service, but prior to dropping off the car, noticed a very peculiar noise that was low frequency but difficult to determine where it was coming from. It was worrisome and I mentioned it at time of check in. The mechanic during road testing noted the noise and on trouble shooting located and fixed it. Took extra time but worth every minute to get it corrected and it turned our to be a wheel bearing so catching it early saved later real problems. Great job!! More
by herbdwyer1
Employees Worked With
Ed Renaud
July 24, 2017
Taking forever Don't ever bring your vehicle there! They've had my bronco for 4 months! They keep promising me when it will be done and never is!! Don't ever bring your vehicle there! They've had my bronco for 4 months! They keep promising me when it will be done and never is!! More
by Kmartin51
Employees Worked With
Ed Renaud
June 28, 2017
Top Notch service I took my 1 month old 2017 Ford Explorer to the dealer this morning without an appointment but with some concerns about whether some of the high-tech I took my 1 month old 2017 Ford Explorer to the dealer this morning without an appointment but with some concerns about whether some of the high-tech features of the car were functioning properly. I was explaining my issues to the service department and they were preparing to help me but the General Manager of Herb Chambers Ford Westborough, Mr. McEwen heard me talking about my issues. He immediately enlisted the help of Marie, a saleswomen to see if my problems were "user" issues. It turned out that Marie was able to figure out that I was using a parking feature incorrectly. She was unable to help on the other issue so went into the service center to see if one of the mechanic specialists could help. That is when Mr. McEwen came back out and he hopped into the car and was able to correct and turn on the feature that I thought was "broken". I cannot believe the level of dedication by the entire team of the Westborough Ford dealership to make sure that my vehicle was in perfect working order and that I understood how to use/enable the features that caused me concern. I very highly recommend this dealership for purchase AND service of a Ford vehicle. More
by Sheryl Rossi
June 26, 2017
Service They dropped me off, and picked me up from work after I dropped my car off for service. They were able to accommodate my schedule and got me exactly w They dropped me off, and picked me up from work after I dropped my car off for service. They were able to accommodate my schedule and got me exactly when I left work. Lorenzo is also an excellent sales rep, working with him was a pleasure. There was some hiccups with the paperwork, but that was resolved promptly. More
by Jaydubs
June 09, 2017
Never buy a vehicle here I bought a certified Ford Escape( fully loaded ) at herb chambers. The day I bought the vehicle while driving back home, I could hear wind noise on sp I bought a certified Ford Escape( fully loaded ) at herb chambers. The day I bought the vehicle while driving back home, I could hear wind noise on speeds upwards of 55 miles. The noise bothers me all the time, it's like a window is cracked. I've been to the dealership five times. One time they looked at it. Second time their technician didn't show up. Third they resealed the wind shield. Forth they again had someone look at it. Fifth is today, they called the wind shield experts who tried to fix it but no solution. Now they are calling me again to check one more time. I live 35 miles from dealership and have found balky given up. Great job! Herb chambers. Keep it up! More
by Sumit
April 27, 2017
Issue resolved quickly I had an issue with my wife’s 2013 Explorer and service was able to solve quickly with no hassle. Appreciate the staff’s assistance especially the se I had an issue with my wife’s 2013 Explorer and service was able to solve quickly with no hassle. Appreciate the staff’s assistance especially the service manager Keli. More
by Mike
Employees Worked With
Keli Morin, Nichole Devereux, Jerry Flynn
March 28, 2017
No technician able to fix or diagnose transmission problems There is no qualified Transmission Tech available at this dealership. I had a service scheduled in October 2016, waited for the day for 2 weeks, day There is no qualified Transmission Tech available at this dealership. I had a service scheduled in October 2016, waited for the day for 2 weeks, day before the service we suddenly concluded that there is nobody there to diagnose my problem with transmission.... and there is no point to bring the car in. Service Personnel is very friendly and helpful, no problems with that. Management needs to re-think their hiring/compensation strategy so that qualified techs would be willing to work for Ford. More
by WellKnown
Employees Worked With
Keli Morin, Matthew Maillet, Nichole Devereux
April 27, 2016
Completely ignored I made appointment a week in advance. I made it online then called to assure they had a shuttle to take me to work so I an leave my vehicle all day. N I made appointment a week in advance. I made it online then called to assure they had a shuttle to take me to work so I an leave my vehicle all day. No mention of it online. I had an 8;15 appt and arrived by 8;10am. The first person at the desk to lift his head asked me to wait a minute because his service orders were more important. The next person came out of a back office, greeted me. I said I would need the shuttle, was told they were in Worcester, which would have made me late for work. Then he picked up a call right in front of me as if I was not there at all. I walked out. Now all the other local dealers are booked for another week so it will be longer for me to service my Ford and they are not near my office so I rent a car or take a day off. Thank you! More
by Ford Girl
Employees Worked With
not sure
April 23, 2016
Awful service Awful customer service when dealing with the service department. Had multiple recalls that needed to be done on my car and each time they broke someth Awful customer service when dealing with the service department. Had multiple recalls that needed to be done on my car and each time they broke something. One recall they snapped my glovebox and e other they did not screw back on my door panel; not the service you would expect when getting a mandatory recall done. Asking simple questions about warranty issues gets you a sarcastic and care free answer from the service manager. When speaking with the general manager about my concerns he stated since I didn't buy the car there and he didn't make a profit he has no interest in my concerns and doesn't care how poorly treated I am by his staff. The recalls sent to me said go to the nearest authorized for dealer, but apparently Herb Chambers is exempt and will only care about you if they are taking money out of your pocket. Would never refer anyone to bring there car here for service. More
by Fusionowner
Employees Worked With
Tom Quirk
