Herb Chambers Ford of Westborough - Service Center

Completely ignored I made appointment a week in advance. I made it online then called to assure they had a shuttle to take me to work so I an leave my vehicle all day. N I made appointment a week in advance. I made it online then called to assure they had a shuttle to take me to work so I an leave my vehicle all day. No mention of it online. I had an 8;15 appt and arrived by 8;10am. The first person at the desk to lift his head asked me to wait a minute because his service orders were more important. The next person came out of a back office, greeted me. I said I would need the shuttle, was told they were in Worcester, which would have made me late for work. Then he picked up a call right in front of me as if I was not there at all. I walked out. Now all the other local dealers are booked for another week so it will be longer for me to service my Ford and they are not near my office so I rent a car or take a day off. Thank you! More

Awful service Awful customer service when dealing with the service department. Had multiple recalls that needed to be done on my car and each time they broke someth Awful customer service when dealing with the service department. Had multiple recalls that needed to be done on my car and each time they broke something. One recall they snapped my glovebox and e other they did not screw back on my door panel; not the service you would expect when getting a mandatory recall done. Asking simple questions about warranty issues gets you a sarcastic and care free answer from the service manager. When speaking with the general manager about my concerns he stated since I didn't buy the car there and he didn't make a profit he has no interest in my concerns and doesn't care how poorly treated I am by his staff. The recalls sent to me said go to the nearest authorized for dealer, but apparently Herb Chambers is exempt and will only care about you if they are taking money out of your pocket. Would never refer anyone to bring there car here for service. More

Very slow services Brought in my 2013 Explorer. Had an appointment for 7:30 AM on Tuesday. After being told I would be called before lunch, I came to find out they did Brought in my 2013 Explorer. Had an appointment for 7:30 AM on Tuesday. After being told I would be called before lunch, I came to find out they didn't even get my car in to look at it til 3:30pm. Communication at the dealership is very poor. I had to call them each time they told me they would call me. Took 3 business days to fix my breaks. Will look for another dealer to have future repairs. More

Disappointed with attitude of service dept. Have always been very pleased with my experience with Herb Chambers Ford of Westborough and have given them excellent reviews to my friends until toda Have always been very pleased with my experience with Herb Chambers Ford of Westborough and have given them excellent reviews to my friends until today 6/25/15. My Ford Explorer's back rear door was not functioning properly. I took it in and they found that it needs a new motor at a price of $710.00. Which with 51,323 miles is not what I would expect with a 2012 car. I talked with the service manager and was told that is what it is. Asked to talk to the General manager and he went to talk with him. I was told (not in a good way) he would not talk to me and would say the same thing. I believe this is very unprofessional, rude, and surely not good customer relations. The service manager is Mike Caico. Jim from Sudbury MA More

Stay away from this dealership!!! I received a 2014 Stay away from this dealership!!! I received a 2014 Ford Flex with defects that the dealer prep. and saleman doing the deliver ignored. Had the F Stay away from this dealership!!! I received a 2014 Ford Flex with defects that the dealer prep. and saleman doing the deliver ignored. Had the Flex back in the service dept. less than 14 hrs. after taking delivery. They couldn't fix the problem but did promise me a car when they going to fix it because it would take them a whole day to disassemble the interior of my brand new car to fix it. Over 2 1/2 weeks later and after many calls to the service and parts dept. I find that they have received a part that needs to be replace, but they never called me to bring it in. When they finally made my appointment and I go it, they have no idea of the promise of a car the service manager made to me and try to charge a rental car to my credit card. I leave with my car because they lied to me on my first visit and they are not going to profit from their screw up. Since then I have been trying to contact the Service Manager the General Manager and the owner of the dealership via email, website web forms and telephone. All my emails are returned undeliverable to the email addressed they provided me. Everytime I call I get a "he's unabvailable" response. Every web form results in a sales email trying to sell me another car. No way am I ever buying another car from this parade of fools. Stay away from this dealership for new car purchases and service!!! More

I bought a brand new Ford Edge 2013. The sales department was great and I loved my car until it started squeaking and has not stopped. My less than one year old Edge now squeaks for less than a minute daily. was great and I loved my car until it started squeaking and has not stopped. My less than one year old Edge now squeaks for less than a minute daily. The squeaks have increased in frequency to almost every time I start the car and put it in drive/reverse. The service department, under new management as of September 2013, told me the daily squeak was “normal" and that if I was a more aggressive driver I would probably not have this problem. The squeak first started after an oil change at Herb Chambers Ford. At that time I also had the tires rotated (I have been told that this is coincidental). Also of note, during that same oil change they forgot to reset my oil sensor. Since then I have brought my car back a number of times to try to get the squeaking to stop, but so far nothing has worked. The old service manager was willing to do whatever it took to get rid of the squeak. The new service manager is unwilling to help and has told me that I am stuck with this problem. Since bringing my car (under the new service manager) in to the repair shop this past week it seems to squeak more...it now squeaks for longer and almost every time I start my car. This squeak is both loud and long enough to be noticeable, annoying, and embarrassing. They believe that it is the brakes and rotors, however even if I change the brakes and rotors (meaning I pay for new out of my own pocket) there is only a 50% chance the squeak would go away. I am still trying to solve this problem with minimal (if any) help from the people at Herb Chambers Ford. I have asked for phone numbers, extensions, and told that I will be contacted by a Ford representative by 10/5/13 and have not. I would encourage anyone who is considering a Ford Edge to think about a different car and possibly a different company because apparently the squeak is "normal" and a permanent problem. More

I've always found the entire service staff at the Westborough Herb Chambers dealership to be exceptionally friendly, helpful, and quick. They do a great job managing expectations in terms of how lon Westborough Herb Chambers dealership to be exceptionally friendly, helpful, and quick. They do a great job managing expectations in terms of how long the service will take. They're also not pushy, and explain why they recommend certain service items. I also appreciate the car wash and vaccum, especially since my car has roof racks and I can't take it to other "automatic" washes. In general, I've found the customer service here to be better than that received when I take my car to the downtown Boston locale (closer to home). Since I'm out in the Westborough area for work, I've been making it a point to get all service work done there. Would highly recommend this dealership for service. More