Herb Chambers Ford of Westborough - Service Center

Awesome in every way The Customer Service provided by the folks at Herb Chambers Ford is fantastic. Without exception, everyone is friendly, courteous, very helpful, and The Customer Service provided by the folks at Herb Chambers Ford is fantastic. Without exception, everyone is friendly, courteous, very helpful, and truly cares about my vehicle. I am very happy with my interactions with all of people in Service, Sales, and the business in general. I really can’t think of anything I would suggest you change. I want to send special kudos and thanks out to your Service Manager, Keli Morin. She does an awesome job. More

Well taken care of. My wife took my car in for service. She made it a point to let me know how well she was treated and how great the service was that she received. Tha My wife took my car in for service. She made it a point to let me know how well she was treated and how great the service was that she received. That means a great deal to me. Plus, we always receive excellent service from the HC Service Team. Keep the value good and we will keep returning. I am a Ford loyalist and hope to stay that way! More

Helpful in a timely manor and accommodating I brought my car in for an oil change and had them check also on a shuddering I was feeling with the brakes. In less time than was stated my they tol I brought my car in for an oil change and had them check also on a shuddering I was feeling with the brakes. In less time than was stated my they told me they could fix the brakes that day and provide a rental for me to use. I really appreciated that because my son had an appointment I could not miss. I was able to return the rental a few hours later and pick up my car. Michael also was able to apply for the brake rebate for me. Thank you so much! More

Tough problem solved the first time I had already scheduled regular service, but prior to dropping off the car, noticed a very peculiar noise that was low frequency but difficult to dete I had already scheduled regular service, but prior to dropping off the car, noticed a very peculiar noise that was low frequency but difficult to determine where it was coming from. It was worrisome and I mentioned it at time of check in. The mechanic during road testing noted the noise and on trouble shooting located and fixed it. Took extra time but worth every minute to get it corrected and it turned our to be a wheel bearing so catching it early saved later real problems. Great job!! More

Top Notch service I took my 1 month old 2017 Ford Explorer to the dealer this morning without an appointment but with some concerns about whether some of the high-tech I took my 1 month old 2017 Ford Explorer to the dealer this morning without an appointment but with some concerns about whether some of the high-tech features of the car were functioning properly. I was explaining my issues to the service department and they were preparing to help me but the General Manager of Herb Chambers Ford Westborough, Mr. McEwen heard me talking about my issues. He immediately enlisted the help of Marie, a saleswomen to see if my problems were "user" issues. It turned out that Marie was able to figure out that I was using a parking feature incorrectly. She was unable to help on the other issue so went into the service center to see if one of the mechanic specialists could help. That is when Mr. McEwen came back out and he hopped into the car and was able to correct and turn on the feature that I thought was "broken". I cannot believe the level of dedication by the entire team of the Westborough Ford dealership to make sure that my vehicle was in perfect working order and that I understood how to use/enable the features that caused me concern. I very highly recommend this dealership for purchase AND service of a Ford vehicle. More

Service They dropped me off, and picked me up from work after I dropped my car off for service. They were able to accommodate my schedule and got me exactly w They dropped me off, and picked me up from work after I dropped my car off for service. They were able to accommodate my schedule and got me exactly when I left work. Lorenzo is also an excellent sales rep, working with him was a pleasure. There was some hiccups with the paperwork, but that was resolved promptly. More

Issue resolved quickly I had an issue with my wife’s 2013 Explorer and service was able to solve quickly with no hassle. Appreciate the staff’s assistance especially the se I had an issue with my wife’s 2013 Explorer and service was able to solve quickly with no hassle. Appreciate the staff’s assistance especially the service manager Keli. More