Herb Chambers Ford of Westborough - Service Center

Stay away from this dealership!!! I received a 2014 Stay away from this dealership!!! I received a 2014 Ford Flex with defects that the dealer prep. and saleman doing the deliver ignored. Had the F Stay away from this dealership!!! I received a 2014 Ford Flex with defects that the dealer prep. and saleman doing the deliver ignored. Had the Flex back in the service dept. less than 14 hrs. after taking delivery. They couldn't fix the problem but did promise me a car when they going to fix it because it would take them a whole day to disassemble the interior of my brand new car to fix it. Over 2 1/2 weeks later and after many calls to the service and parts dept. I find that they have received a part that needs to be replace, but they never called me to bring it in. When they finally made my appointment and I go it, they have no idea of the promise of a car the service manager made to me and try to charge a rental car to my credit card. I leave with my car because they lied to me on my first visit and they are not going to profit from their screw up. Since then I have been trying to contact the Service Manager the General Manager and the owner of the dealership via email, website web forms and telephone. All my emails are returned undeliverable to the email addressed they provided me. Everytime I call I get a "he's unabvailable" response. Every web form results in a sales email trying to sell me another car. No way am I ever buying another car from this parade of fools. Stay away from this dealership for new car purchases and service!!! More

I bought a brand new Ford Edge 2013. The sales department was great and I loved my car until it started squeaking and has not stopped. My less than one year old Edge now squeaks for less than a minute daily. was great and I loved my car until it started squeaking and has not stopped. My less than one year old Edge now squeaks for less than a minute daily. The squeaks have increased in frequency to almost every time I start the car and put it in drive/reverse. The service department, under new management as of September 2013, told me the daily squeak was “normal" and that if I was a more aggressive driver I would probably not have this problem. The squeak first started after an oil change at Herb Chambers Ford. At that time I also had the tires rotated (I have been told that this is coincidental). Also of note, during that same oil change they forgot to reset my oil sensor. Since then I have brought my car back a number of times to try to get the squeaking to stop, but so far nothing has worked. The old service manager was willing to do whatever it took to get rid of the squeak. The new service manager is unwilling to help and has told me that I am stuck with this problem. Since bringing my car (under the new service manager) in to the repair shop this past week it seems to squeak more...it now squeaks for longer and almost every time I start my car. This squeak is both loud and long enough to be noticeable, annoying, and embarrassing. They believe that it is the brakes and rotors, however even if I change the brakes and rotors (meaning I pay for new out of my own pocket) there is only a 50% chance the squeak would go away. I am still trying to solve this problem with minimal (if any) help from the people at Herb Chambers Ford. I have asked for phone numbers, extensions, and told that I will be contacted by a Ford representative by 10/5/13 and have not. I would encourage anyone who is considering a Ford Edge to think about a different car and possibly a different company because apparently the squeak is "normal" and a permanent problem. More

I've always found the entire service staff at the Westborough Herb Chambers dealership to be exceptionally friendly, helpful, and quick. They do a great job managing expectations in terms of how lon Westborough Herb Chambers dealership to be exceptionally friendly, helpful, and quick. They do a great job managing expectations in terms of how long the service will take. They're also not pushy, and explain why they recommend certain service items. I also appreciate the car wash and vaccum, especially since my car has roof racks and I can't take it to other "automatic" washes. In general, I've found the customer service here to be better than that received when I take my car to the downtown Boston locale (closer to home). Since I'm out in the Westborough area for work, I've been making it a point to get all service work done there. Would highly recommend this dealership for service. More

I purchased a 2011 Ford Escape from Derek Duval back in September of 2011. He was a great salesman and very honest. The vehicle was dirty inside and looked like it was used as a demo for a while. I was tol September of 2011. He was a great salesman and very honest. The vehicle was dirty inside and looked like it was used as a demo for a while. I was told it would be all cleaned up nice and ready to go the next day. When I went to pick it up, it looked the same as it did the day before. Derek told me that he had to touch it up and felt bad that it was not done properly by the dealership. I took it anyways figuring that I could do it myself. Bad choice. I recently returned to the dealership for evidence of a leak somewhere in the vehicle that caused alot of moisture on the floor of the drivers side. First of all, I was told there was no leak and that the carpet was dry. The carpet was wet before I aired it out all weekend, which happened at least 6 times throughout the year. They decided to do a leak test and behold the sunroof was misaligned which caused the carpet to be damp. I was also told that the carpet would be cleaned but not replaced. When I went to pick it up, the carpet was left dirty and damp. They continue to tell me that the carpet is not wet or had any signs of mildew. I was extremely agitated and made the manager feel it and smell it. Then I was told they could take the entire rug out, clean it and let it dry in the bay for a few days then come back to pick it up. The inside of the car had grease on the seat and right along the side panel of the drivers side. The manager took it back and only cleaned part of it. I told the manager I will never purchase a car there again. I should have never drove off that lot with a new vehicle looking the way it did. More

I just had an excellent service to my car. I have been a herb chamber customer for many years but I can see the quality of service has been improved a lot lately. Keep the good work. herb chamber customer for many years but I can see the quality of service has been improved a lot lately. Keep the good work. More

Service writer rude. She didn't seem to care whether I used them or not. Over priced quote on repair and most work was unneeded. used them or not. Over priced quote on repair and most work was unneeded. More

I needed to find a new place to take my car for service as the other service company did not do the services they claimed to do or tell me what services they recommended be done for the maintennace & upkee as the other service company did not do the services they claimed to do or tell me what services they recommended be done for the maintennace & upkeep of my car. I went to Herb Chambers Ford for my oil change. I sat with Chris Wagner, after asking what service I was there for and I told hom an oil change, he asked me when the last time my tires were rotated...Good question, as far as I knew they had never been done since I had new tires put on my car. Chris advised they should be rotated every other oil change. I was plea3ed to see that he was spending the time to give me some general knowlege of car care that I was looking for. Knowing nothing about cars or maintenance I relay on someone to give me some guidelines to keep my car running in tip top shape. Also after looking at my milage suggested the 60k service. I know preventative maintenace is key to a long lasting, hassle free car. I gladly agreed to have the services he suggested on my car. Gator the service manager came over to introduce himself and see that my service experience was a positive one. It was, the service was done quickliy for what I was there for and was very please that my car was vaccumed & washed. I have found my new service center! They did all that I was looking for, they suggested the services that needed to be done and their prices were reasonable. I did not feel as though they were suggesting services that were unnecessary, as that has happened to me in the past. I reccommend Herb Chambers Ford & Chris Wagner in service for all your service needs. More

I had a great experience with the service department at Ford of Westborough. They made me feel like a valued customer. My car was ready before Chris promised it would be. I would highly recommend having Ford of Westborough. They made me feel like a valued customer. My car was ready before Chris promised it would be. I would highly recommend having cars serviced there and will be back when my car needs any future work. I have been to other dealerships and have not had the same experience. They exceeded my expectations!! More