Herb Chambers Ford of Westborough - Service Center

Fast & Efficient I asked for an afternoon turnaround of my vehicle when I scheduled the service for Noon. When I arrived, I reported that my radio antenna was cracked I asked for an afternoon turnaround of my vehicle when I scheduled the service for Noon. When I arrived, I reported that my radio antenna was cracked in multiple spots, which I had not noticed when I made the appointment. The had the part in stock. My oil change, inspection sticker and new antenna was completed in only 3 hours. They called me on my cell phone, as requested, when it was ready. Great Job! More

Service Interval Vehicle dropped off on time for service and work was completed to my expectations, cleaned and returned when promised. Very satisfied with the servic Vehicle dropped off on time for service and work was completed to my expectations, cleaned and returned when promised. Very satisfied with the service and accommodations at this facility. More

Excellent Service I had a great service experience. My Explorer had a faulty power steering. Mike got it repaired in time. Kept me updated despite of being over loaded. I had a great service experience. My Explorer had a faulty power steering. Mike got it repaired in time. Kept me updated despite of being over loaded. Great professionalism. Thanks. More

Easy experience Dropped my car off on Thursday night, went away for the weekend picked it up Monday:) All detailed inside & out as well as my 45k service while I was Dropped my car off on Thursday night, went away for the weekend picked it up Monday:) All detailed inside & out as well as my 45k service while I was on a beach! More

Always exceptional service Excellent dealership. This is my third Ford vehicle and all have been from Westborough. Staff is very knowledgeable and attentive to the customers. Ke Excellent dealership. This is my third Ford vehicle and all have been from Westborough. Staff is very knowledgeable and attentive to the customers. Keep up the good work! More

Awesome in every way The Customer Service provided by the folks at Herb Chambers Ford is fantastic. Without exception, everyone is friendly, courteous, very helpful, and The Customer Service provided by the folks at Herb Chambers Ford is fantastic. Without exception, everyone is friendly, courteous, very helpful, and truly cares about my vehicle. I am very happy with my interactions with all of people in Service, Sales, and the business in general. I really can’t think of anything I would suggest you change. I want to send special kudos and thanks out to your Service Manager, Keli Morin. She does an awesome job. More

Well taken care of. My wife took my car in for service. She made it a point to let me know how well she was treated and how great the service was that she received. Tha My wife took my car in for service. She made it a point to let me know how well she was treated and how great the service was that she received. That means a great deal to me. Plus, we always receive excellent service from the HC Service Team. Keep the value good and we will keep returning. I am a Ford loyalist and hope to stay that way! More

Helpful in a timely manor and accommodating I brought my car in for an oil change and had them check also on a shuddering I was feeling with the brakes. In less time than was stated my they tol I brought my car in for an oil change and had them check also on a shuddering I was feeling with the brakes. In less time than was stated my they told me they could fix the brakes that day and provide a rental for me to use. I really appreciated that because my son had an appointment I could not miss. I was able to return the rental a few hours later and pick up my car. Michael also was able to apply for the brake rebate for me. Thank you so much! More

Tough problem solved the first time I had already scheduled regular service, but prior to dropping off the car, noticed a very peculiar noise that was low frequency but difficult to dete I had already scheduled regular service, but prior to dropping off the car, noticed a very peculiar noise that was low frequency but difficult to determine where it was coming from. It was worrisome and I mentioned it at time of check in. The mechanic during road testing noted the noise and on trouble shooting located and fixed it. Took extra time but worth every minute to get it corrected and it turned our to be a wheel bearing so catching it early saved later real problems. Great job!! More