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Herb Chambers Ford of Westborough - Service Center
Westborough, MA
483 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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483 Reviews of Herb Chambers Ford of Westborough - Service Center
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February 06, 2019
Visit of Feb 5 On time polite Instructive informative I was taken in when I arrived and my vehicle was worked on almost immediately. The service manage On time polite Instructive informative I was taken in when I arrived and my vehicle was worked on almost immediately. The service manager kept me informed on the progress and an item or two I should watch for. I appreciated that. More
by JB5
Employees Worked With
Ed Renaud
January 28, 2019
Routine Maintenance and Recall Service I am please with the work at Herb Chambers. Including all my interactions relative to this service appointment. I am generally displeased with For I am please with the work at Herb Chambers. Including all my interactions relative to this service appointment. I am generally displeased with Ford Corp relative to the availability of parts relative to the recall. The job is NOT complete. Parts on backorder. No commitment. Vehicle is potentially unsafe to drive More
by Todd Smith
Employees Worked With
Jerry Flynn, Michael DiMella, Ed Renaud
December 31, 2018
Awful experience and extremely unprofessional customer servi I drove to MA from Orlando FL and on the way my 2018 f150 experienced a major issue with the adaptive cruise control (almost caused a big accident wit I drove to MA from Orlando FL and on the way my 2018 f150 experienced a major issue with the adaptive cruise control (almost caused a big accident with a semitruck)I took it to the service with the understanding that I didn't have an appointment and that it might take a couple of days to be fixed. they took it and promised that it wouldn't take more than 2 days to fix it. On the 4th day I tried to contact the advisor Ron Davis as I never heard from him via email and calls with no luck to get a response from him, I went to the dealership and they stated that they didn't have time to check it out. As I asked to pick it up and leave, they didn't even apologize for keeping it for 4 when days and the person who handed me the key was so rude and got frustrated when I asked him about the location of the truck. His answer was "it's somewhere around the corner". I'd never go back to this place again or advise anyone to go there. Very unprofessional and rude. Waste of 4 days. More
by Daniel
Employees Worked With
Ron Davis and another one never mentioned his name
December 15, 2018
Very good Michael was very nice and kept me up dated, apologized for it taking so long because they had to reset the computer and it won't reset so they had to Michael was very nice and kept me up dated, apologized for it taking so long because they had to reset the computer and it won't reset so they had to do it again. More
by Trudy Varney
Employees Worked With
Michael Ganas
December 05, 2018
Great service advisor Always a great experience coming in to get my vehicle serviced. I had a coupon for the oil change/tire rotation and the 20,000 mile check was done. My Always a great experience coming in to get my vehicle serviced. I had a coupon for the oil change/tire rotation and the 20,000 mile check was done. My salesman also stopped over to check in & make sure everything was going well with the vehicle. All with no issues and they always wash your car at the end! Excellent service! Thank you! More
by Brenda L Ahearn
Employees Worked With
Mike Mangrum
November 28, 2018
Mike was great! Service manager is great as well. Quick friendly efficient and took time to explain what my vehicle issue was also drew diagrams. Way better visit than I have had is the past. The new Quick friendly efficient and took time to explain what my vehicle issue was also drew diagrams. Way better visit than I have had is the past. The new service manager is doing an amazing job!!! Thank you More
by Bige76
Employees Worked With
Mike ganas
November 26, 2018
No one answers the phone or returns calls. I purchased a vehicle at this dealership and the sales staff was excellent. But I have used the service department three times and every time they are I purchased a vehicle at this dealership and the sales staff was excellent. But I have used the service department three times and every time they are disorganized. Either they didn't have my appointment recorded, or they forgot to do something I requested (a recall item), or they simply didn't answer the phone after multiple calls and couldn't be bothered to return my call, after they promised they would. The employees seem competent and pleasant. But the management of this important section seems off. These are managerial issues. So though I would purchase another vehicle from them, I will need to look elsewhere for service. More
by Ford150fan
Employees Worked With
I don't remember the names.
November 23, 2018
Great service Every time I bring my ford in for service, I am met with a very helpful, courteous and experience person. Everyone in the service department is very Every time I bring my ford in for service, I am met with a very helpful, courteous and experience person. Everyone in the service department is very helpful and knowledgeable. They let you know every step of the way if there is a problem with your vehicle. I highly recommend this dealership. More
by mcalicesusan
Employees Worked With
August 05, 2018
2004 Lincoln LS repair Quick,efficient and cost effective! The staff was very helpful, clear and concise in their approach to my service experience. I would highly recomme Quick,efficient and cost effective! The staff was very helpful, clear and concise in their approach to my service experience. I would highly recommend the service at Herb Chambers Ford to everyone! More
by Satisfied Toyota Sequoia Client
Employees Worked With
Jerry Flynn
July 28, 2018
The right people Michael Ganas is excellent in explaining what needs to be done, how long it will take, why it is important ( or not) and the cost. I am always treated Michael Ganas is excellent in explaining what needs to be done, how long it will take, why it is important ( or not) and the cost. I am always treated with respect and never talked down to or made to feel ignorant. More
by Suefocusowner
