Herb Chambers Ford of Westborough - Service Center

Knowledgeable personnel who are truly helpful and wonderful to work with. Excellent customer communication on car status, as well. wonderful to work with. Excellent customer communication on car status, as well. More

If there was a 6th star, I'd check that too! I have been a Ford vehicle owner most of my life with the exception of a Honda that I purchased from Herb Chambers on Commonwealth Avenue in 1991. I have been a Ford vehicle owner most of my life with the exception of a Honda that I purchased from Herb Chambers on Commonwealth Avenue in 1991. My 2007 Expedition ran for a solid 16 years, but the time finally presented itself to buy again. My new car search led me to a Mecedes dealership owned by Herb Chambers, where I experienced THE most MISERABLE car purchase experience I've ever had. After owning this used car for 5 months, the car was in need of 2 recalls, as well as other significant mechanical issues discovered. I went back to the dealership to seek help and due this not being a Mercedes, I was forced to address the issues on my own. I had to seek out a Ford dealership, setup work to be done elsewhere as this Ford owned Mercedes dealership washes their hands of any purchases other than Mercedes. Not an inch of help or call backs...shameful! This is where Herb Chambers Ford of Westborough came through as my "Beacon of Hope". Anthony, Rick and team at this Ford dealership are the "Best of the Best". From the moment I walked into the Service Department, Anthony welcomed us, took time to listen to the issues, confidently addressed the work to be done and continued the keep us abreast of any and all work along the way. To Anthony, Rick and the many others in the Service Department who to such an active caring approach to me and my vehicle, THANK YOU!!! Thank you for who you are, what you do, but most importantly, how you make people feel doing business with you. You have restored my faith in Ford and I will continue to bring this vehicle to you knowing your amazing work ethic!! More

Great customer service Luke was so professional and timely work done which finished as promised . timely work done which finished as promised . More

Brennan in service needs to change his attitude, needed info, received rude comments and no help info, received rude comments and no help More

Service department was prompt and professional, exceeded all expectations and I will certainly go back when needed all expectations and I will certainly go back when needed More

Good service will recommend to all my friends and the technicians are all professional thanks technicians are all professional thanks More

They couldn’t have been nicer and went overboard to explain everything. Did an excellent job fixing it. Specifically Brandon. explain everything. Did an excellent job fixing it. Specifically Brandon. More

Excellent customer service! Polite and responsive! Quality work and very thorough! Took my car in during an emergency! Polite and responsive! Quality work and very thorough! Took my car in during an emergency! More

Good service . Very prompt today. Notify ed me of 2 recalls that I have known about . Appointment made. Very prompt today. Notify ed me of 2 recalls that I have known about . Appointment made. More

Joel was excellent,very professional and answered all my questions. He is a excellent listener and very informative. questions. He is a excellent listener and very informative. More