Herb Chambers Ford of Westborough - Service Center

I got a recall for my car and had an appointment within the week. It was very easy to schedule and my car was ready within the 2 hour window I was provided. the week. It was very easy to schedule and my car was ready within the 2 hour window I was provided. More

Wonderful, knowledgeable dealership. Exceptional customer service and mechanics. Frequent and helpful status updates / great experience on all fronts! Exceptional customer service and mechanics. Frequent and helpful status updates / great experience on all fronts! More

Always a great experience from sales to service. Always greeted with a smile very professional and courteous staff Always greeted with a smile very professional and courteous staff More

Always a pleasure taking my car in for service. As always very thorough and very professional. As always very thorough and very professional. More

The service was very good. The staff was excellent,being polite, pleasant and informative. I would recommend others to bring their cars or trucks in for service. The staff was excellent,being polite, pleasant and informative. I would recommend others to bring their cars or trucks in for service. More

I’m Very happy with communication and responsabilidade with the service department. I had to wait for the parts but they call the moment the receipt the part to complete the service. with the service department. I had to wait for the parts but they call the moment the receipt the part to complete the service. More

They are very professional, easy to work with, and pleasant. Would highly recommend to anyone whether it’s buying a car or service. pleasant. Would highly recommend to anyone whether it’s buying a car or service. More

I am sad to write this because I used to be a HUGE fan of the service center, but the past year has changed all that. It started two years ago, after they fixed something and did an inspection and told me the service center, but the past year has changed all that. It started two years ago, after they fixed something and did an inspection and told me my battery was almost dead and needed replacement. I decided to wait, because I rarely drive and just figured I would do it another time. A year passed, and I brought my car in because it was making a clanging noise when I started it. They said they couldn't replicate the noise, and did another inspection to see if anything was going on. The inspection showed my battery was "good", but my 2 year old tires all needed to be replaced. I said - my tires are almost brand new - I never even drive. They said, well they were made 4 years ago - and the life of a tire is only 5 years.. Needless to say, I took my car home and felt like they were trying to get one over on me. So 6 months ago - my battery is good, but tires bad. Well - Yesterday I took my car in because the check engine light was on. Guess what - they did another inspection and battery "good", tires "good" but I need almost $2000 work on my car. I grabbed my car and ran. I used to work with a guy named Tony there who treated me like I was his sister, or mother - took care of me and made me feel safe on the road. Now - I feel like a target. If we can't go to a dealership to at least honestly diagnose our vehicles - who can we trust? More

Very pleasant and helpful staff and excellent service. I was greeted politely and helped immediately. I was greeted politely and helped immediately. More

The service was great got me in fast and explains the bill and gave me my coupon off. bill and gave me my coupon off. More