Herb Chambers Ford of Westborough - Service Center

No one answers the phone or returns calls. I purchased a vehicle at this dealership and the sales staff was excellent. But I have used the service department three times and every time they are I purchased a vehicle at this dealership and the sales staff was excellent. But I have used the service department three times and every time they are disorganized. Either they didn't have my appointment recorded, or they forgot to do something I requested (a recall item), or they simply didn't answer the phone after multiple calls and couldn't be bothered to return my call, after they promised they would. The employees seem competent and pleasant. But the management of this important section seems off. These are managerial issues. So though I would purchase another vehicle from them, I will need to look elsewhere for service. More

Great service Every time I bring my ford in for service, I am met with a very helpful, courteous and experience person. Everyone in the service department is very Every time I bring my ford in for service, I am met with a very helpful, courteous and experience person. Everyone in the service department is very helpful and knowledgeable. They let you know every step of the way if there is a problem with your vehicle. I highly recommend this dealership. More

You can’t beat the service I have owned for Ford explores in the last 15 years and still bought them from previous dealerships. My newest 2018 explore I bought at Marlborough Fo I have owned for Ford explores in the last 15 years and still bought them from previous dealerships. My newest 2018 explore I bought at Marlborough Ford and The service has been by far above and beyond! Unfortunately I hit a rock in popped a tire and not only did they go above and beyond and get the specific tire I needed to get, I was in and out in less than 30 minutes. More

Excellent service!!! I have recently had my car in for several service items including snow tire swap, recall, warranty work and oil change. Both Don and Dylan were profe I have recently had my car in for several service items including snow tire swap, recall, warranty work and oil change. Both Don and Dylan were professional and a pleasure to deal with. More

In and out oil change and great price Loved the customer service. I booked on line and was in and out they have w Free WiFi which I used I would recommend! Thank you Loved the customer service. I booked on line and was in and out they have w Free WiFi which I used I would recommend! Thank you More

Always a top notch Always friendly and knowledgeable. No runaround, straight to the point. Quick and easy, what more could you ask for. Great experience from start to fi Always friendly and knowledgeable. No runaround, straight to the point. Quick and easy, what more could you ask for. Great experience from start to finish. More

Very Pleased. My truck was done in a timely manner and i would go back time and time again. It is nice to know someone can fix things correctly.. My truck was done in a timely manner and i would go back time and time again. It is nice to know someone can fix things correctly.. More

5k check up Mike and Paul Scannel were terrific. The service was exceptional. It was done within the quoted time and at the quoted price. The service area was ne Mike and Paul Scannel were terrific. The service was exceptional. It was done within the quoted time and at the quoted price. The service area was neat and clean roomy. We were given updates during the service. More