Herb Chambers Ford of Westborough - Service Center

Did not lie wating for the battery to be tested Had to wait almost 2 hours for battery to be tested Due to Fords requirements.Waiting was quite pleasant had coffee and television was on. Had to wait almost 2 hours for battery to be tested Due to Fords requirements.Waiting was quite pleasant had coffee and television was on. More

Great Dealer for all your service needs I've been using Herb Chambers Ford for a long time. Customer service is the best in the area. Appointments are preferred. I trust them with my Ford Tr I've been using Herb Chambers Ford for a long time. Customer service is the best in the area. Appointments are preferred. I trust them with my Ford Transit. You can't go wrong with the extended maintenance plan. More

Recall for air bag Was told 3 hrs to do Job. Finished right on the money Nick on the desk very helpful And gave me directions how to get home Mike shuttel driver very Was told 3 hrs to do Job. Finished right on the money Nick on the desk very helpful And gave me directions how to get home Mike shuttel driver very courteous More

Excellent The service department was Professional, friendly & more than accommodating to the needs of their customers. Also, very accommodating with transportat The service department was Professional, friendly & more than accommodating to the needs of their customers. Also, very accommodating with transportation to and from work while vehicle was being serviced More

Visit of Feb 5 On time polite Instructive informative I was taken in when I arrived and my vehicle was worked on almost immediately. The service manage On time polite Instructive informative I was taken in when I arrived and my vehicle was worked on almost immediately. The service manager kept me informed on the progress and an item or two I should watch for. I appreciated that. More

Routine Maintenance and Recall Service I am please with the work at Herb Chambers. Including all my interactions relative to this service appointment. I am generally displeased with For I am please with the work at Herb Chambers. Including all my interactions relative to this service appointment. I am generally displeased with Ford Corp relative to the availability of parts relative to the recall. The job is NOT complete. Parts on backorder. No commitment. Vehicle is potentially unsafe to drive More

Awful experience and extremely unprofessional customer servi I drove to MA from Orlando FL and on the way my 2018 f150 experienced a major issue with the adaptive cruise control (almost caused a big accident wit I drove to MA from Orlando FL and on the way my 2018 f150 experienced a major issue with the adaptive cruise control (almost caused a big accident with a semitruck)I took it to the service with the understanding that I didn't have an appointment and that it might take a couple of days to be fixed. they took it and promised that it wouldn't take more than 2 days to fix it. On the 4th day I tried to contact the advisor Ron Davis as I never heard from him via email and calls with no luck to get a response from him, I went to the dealership and they stated that they didn't have time to check it out. As I asked to pick it up and leave, they didn't even apologize for keeping it for 4 when days and the person who handed me the key was so rude and got frustrated when I asked him about the location of the truck. His answer was "it's somewhere around the corner". I'd never go back to this place again or advise anyone to go there. Very unprofessional and rude. Waste of 4 days. More

Very good Michael was very nice and kept me up dated, apologized for it taking so long because they had to reset the computer and it won't reset so they had to Michael was very nice and kept me up dated, apologized for it taking so long because they had to reset the computer and it won't reset so they had to do it again. More

Great service advisor Always a great experience coming in to get my vehicle serviced. I had a coupon for the oil change/tire rotation and the 20,000 mile check was done. My Always a great experience coming in to get my vehicle serviced. I had a coupon for the oil change/tire rotation and the 20,000 mile check was done. My salesman also stopped over to check in & make sure everything was going well with the vehicle. All with no issues and they always wash your car at the end! Excellent service! Thank you! More

Mike was great! Service manager is great as well. Quick friendly efficient and took time to explain what my vehicle issue was also drew diagrams. Way better visit than I have had is the past. The new Quick friendly efficient and took time to explain what my vehicle issue was also drew diagrams. Way better visit than I have had is the past. The new service manager is doing an amazing job!!! Thank you More