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Herb Chambers Ford of Westborough - Service Center

Westborough, MA

4.8
484 Reviews

484 Reviews of Herb Chambers Ford of Westborough - Service Center

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December 25, 2020

Jason Lehner is an amazing general sales manager and the service team is a pleasure to deal with every time. The only place I service my truck. More

by Sc351w
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Scannell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Courtney Blasco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Lehner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Miguel Silva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rick Gadway
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : George Muriuki, Brenda Davis
Dec 29, 2020 -

Herb Chambers Ford of Westborough responded

Sc351w - Thank you for this terrific review and for your continued patronage! Our team works extremely hard to keep our customers coming back and it’s a pleasure to hear we've succeeded. We're so glad Jason and the rest of our team have been able to assist you with your automotive needs. Please feel free to reach out to us with any questions or future auto needs as we are always here to help! - Herb Chambers Ford of Westborough team

December 17, 2020

Herb Chambers is always courteous and kind when I walk through the doors. They fixed what was wrong and left me feeling like I was a star More

by Tyler S
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Gadway
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 29, 2020 -

Herb Chambers Ford of Westborough responded

Tyler S - Thank you for your review! Your experience is important to us, and it is wonderful to hear that you really enjoyed working with our team. We value your business and hope to see you again soon! - Herb Chambers Ford of Westborough team

December 11, 2020

Heather was very helpful and friendly. She went above and beyond to look at my truck. Was a pleasure working with her and looking forward to seeing her again on Monday. More

by Dmluchini
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Heather Emond
Dec 28, 2020 -

Herb Chambers Ford of Westborough responded

Dmluchini - Thank you so much for taking the time to share your experience! We are incredibly fortunate to have Heather on our team and we're so happy to know you enjoyed working with her. Thank you for your business and please let us know if there is ever anything we can do for you. - Herb Chambers Ford of Westborough team

December 06, 2020

Easy to make an appointment. Good communication regarding cost and status. Prompt friendly service. Heather was very helpful and pleasant as usual. I appreciated the shuttle. More

by margag
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Heather
Dec 23, 2020 -

Herb Chambers Ford of Westborough responded

margag - Thank you for the great feedback,! We're so glad you had a successful and positive experience with Heather here at Herb Chambers Ford of Westborough. Please let us know if any other automotive needs arise in the future, as we are always happy to help! - Herb Chambers Ford of Westborough team

December 04, 2020

Heather Emond was absolutely,positively the best young lady I have ever worked with at any dealership. And I've been to many. KUDOS!! A More

by MJM5759
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Heather Emond
Dec 23, 2020 -

Herb Chambers Ford of Westborough responded

MJM5759 - Thank you so much for the wonderful review! Heather is a valued team member and your feedback is a testament to her commitment to providing exceptional customer service. Thank you again for your business and we hope to serve your automotive needs for many more years to come! - Herb Chambers Ford of Westborough team

November 25, 2020

He coordinated the four service items accurately and informed me of how long it would take with the part that needed to be ordered from the shop. More

by M
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Daly
Dec 21, 2020 -

Herb Chambers Ford of Westborough responded

mameehl - Thank you for sharing your feedback with us! Wer'e so pleased to hear that Chris was great to work with, and earned your 5-Star rating. If any questions arise, please do not hesitate to reach out, as we are happy to help!- Herb Chambers Ford of Westborough team

November 21, 2020

Nice dealership! First experience was service, then sales, now a10k service. Everyone we’ve dealt with have been great! We will definitely continue going there for service & future purchases. More

by scott_h
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
George Muriuki, Wendy Lizotte
Dec 15, 2020 -

Herb Chambers Ford of Westborough responded

scott_h - Thank you so much for sharing your wonderful experience with our team! It is our goal to offer every customer a personal touch and ensure that we do everything possible to help you leave our dealership happy. We thank you for your business and we look forward to helping with your automotive needs in the future! - Herb Chambers Ford of Westborough team

November 21, 2020

My service is always exceptional, that is why I bring my vehicle there for service.. And why I have purist many vehicles from that location. Thank you More

by nforrister
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Scannell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rick Gadway
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jilian Fuller
Dec 15, 2020 -

Herb Chambers Ford of Westborough responded

nforrister - First, we would like to thank you for your loyalty to our dealership. Secondly, thank you for taking the time to write this review. Our commitment to excellence is always in the forefront and we're so glad that is always reflected in your experiences. We truly value your business and hope to serve your automotive needs for many more years to come! Herb Chambers Ford of Westborough team

November 18, 2020

I dealt with Rick directly and he was Excellent! Very professional, honest, and accommodating. They did the right thing, and I am satisfied and pleased. More

by schristino
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Gadway
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 11, 2020 -

Herb Chambers Ford of Westborough responded

schristino - Thank you! This is exactly the kind of feedback that we love to hear. It is our goal to offer top notch customer service to all of our guests. We're so pleased Rick was able to do exactly that. Thank you again and we look forward to working with you again in the future! - Herb Chambers Ford of Westborough team

November 18, 2020

Heather in service was fantastic to work with, I had a brake problem that was a hard diagnosis and had to bring my vehicle back 3x and every time she a complete professional, I would hire her in a second More

by Macboston
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Heather in service dept
Dec 15, 2020 -

Herb Chambers Ford of Westborough responded

Macboston - Thank you so much for taking the time to share your experience! We are incredibly fortunate to have Heather on our team and we're so happy to know you enjoyed working with her. Please let us know if there is ever anything we can do for you! - Herb Chambers Ford of Braintree team

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