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Herb Chambers Ford of Westborough - Service Center

Westborough, MA

4.8
484 Reviews

484 Reviews of Herb Chambers Ford of Westborough - Service Center

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February 24, 2021

Rick the service manager was thorough and quick to answer any questions I had. I do wish the person who pro formed the service on my vehicle ( had brakes and rotors done) checked my tire pressure as a courte More

by No name
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Courtney Blasco
4.0
This rating includes all reviews, with more weight given to recent reviews.
Rick Gadway
4.0
This rating includes all reviews, with more weight given to recent reviews.
February 18, 2021

Everything went smoothly. There was room to distance in the waiting room. I don’t know the name of the young lady who took care of us. She did a fine job. More

by Stead4
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don’t know her name! You are making this too involved!
Feb 24, 2021 -

Herb Chambers Ford of Westborough responded

Stead4 - Thank you so much for sharing this with us! We're so glad that you had such an enjoyable visit with us. We appreciate your business and your five star rating. Thank you again and we look forward to seeing you in the future! - Herb Chambers Ford of Westborough team

February 02, 2021

Excellent service representative, spoke on the phone and in person, was able to explain in detail, what was wrong with my truck. When it was going to be fixed, and when I could pick it up! More

by dustin6morales
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Keira
Feb 17, 2021 -

Herb Chambers Ford of Westborough responded

dustin6morales - Thank you for taking the time to share your encouraging words regarding our service team. At Herb Chambers Ford of Westborough, we take great pride in surpassing any and all expectations you might have in your vehicle service decision. We believe that exceptional customer service is key and it is great to know that this belief held true through your experience with our service team. We appreciate your business and look forward to serving your automotive needs for many more years to come! - Herb Chambers Ford of Westborough team

January 27, 2021

Everything was great. Kiara kept great contact and the team was able to solve the shakiness my vehicle had. I love that I never feel lied to or scammed coming here. More

by Samalara
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kiara
Feb 15, 2021 -

Herb Chambers Ford of Westborough responded

Samalara - Thank you for taking the time to share your encouraging and kind words of Kiara. At Herb Chambers Ford of Westborough, we take great pride in surpassing any and all expectations you might have in your vehicle service decision. We believe that exceptional customer service is key and it is great to know that this belief held true through your experience with our service team. We appreciate your business and look forward to serving your automotive needs for many more years to come! - Herb Chambers Ford of Westborough team

January 21, 2021

Very good service. They picked up the fact that I had a tire that was compromised and needed to be replaced. Avoided a malfunction on the road. More

by Thankful
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Taylor Donabedian
Feb 15, 2021 -

Herb Chambers Ford of Westborough responded

Thankful - Thank you for the great review! We're so happy to hear that our service department were able to assist you with your tire issue. Thank you for your business and we look forward to assisting you again in the future! - Herb Chambers Ford of Westborough team

January 13, 2021

Repairs were made on time, my truck was cleaned and given back to me better than at drop off. This visit was very good I’m pleased. More

by seanwv10
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Courtney Blasco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 13, 2021 -

Herb Chambers Ford of Westborough responded

seanwv10 - Thank you for your review! Your experience is important to us, and it is wonderful to hear that you really enjoyed working with our team. We value your business and hope to see you again soon!- Herb Chambers Ford of Westborough team

January 10, 2021

Rick Gadway and his team of professionals provide exceptional service without exception!! Thank you Rick for your outstanding work and support!! A very heartfelt, THANKS!!! Sincerely, Bruce Shaheen More

by Bruce & Ann Marie Shaheen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Gadway
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 20, 2021 -

Herb Chambers Ford of Westborough responded

Bruce - What an outstanding review to read! It is great to know that Rick and the rest of the team are always able to provide you with a top-notch experience. Here at Ford of Westborough, our primary concern is delivering flawless customer service. We're happy to hear that you felt confident about your service experience and your decision to choose us as your dealer. We look forward to serving your automotive needs for many more years to come! - Herb Chambers Ford of Westborough team

January 06, 2021

Good service. Social distancing, masks worn, limited capacity, clean environment. Entertainment. Not much else I can say. You should eliminate 25 word requirement, it’s too many? More

by Mcsweeneyrich
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Courtney Blasco
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 05, 2021

Good value and great service, had me in and out quickly and no xx. Good communication and easy to book. We have two F 150s and will have them both serviced here. More

by Forester buyer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Taylor Donabedian
Jan 06, 2021 -

Herb Chambers Ford of Westborough responded

Forester buyer - First and foremost, thank you for taking the time to leave this feedback. We strive each and every day to provide our guests with professional, efficient and friendly service. Thank you so much for your loyalty and we look forward to serving your automotive needs for many more years to come! - Herb Chambers Ford of Westborough team

December 31, 2020

On-time, quick, thorough, fair price, and informative (by Heather). Not much more for which you can ask. Mike is always friendly, too, although this time, I didn't need a ride. More

by WorcesterFordOwner
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Heather.
Jan 04, 2021 -

Herb Chambers Ford of Westborough responded

WorcesterFordOwner - Thank you for taking the time to share your recent experience. We appreciate your feedback and enjoy hearing that you had a great experience at our dealership! Heather and Mike are both valued members of our team and we're so happy to read your wonderful recommendation. Please let us know if there is anything we can assist you with in the future! - Herb Chambers Ford of Westborough team

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