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Herb Chambers Ford of Westborough - Service Center

Westborough, MA

4.8
448 Reviews

448 Reviews of Herb Chambers Ford of Westborough - Service Center

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November 21, 2020

Nice dealership! First experience was service, then sales, now a10k service. Everyone we’ve dealt with have been great! We will definitely continue going there for service & future purchases. More

by scott_h
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
George Muriuki, Wendy Lizotte
Dec 15, 2020 -

Herb Chambers Ford of Westborough responded

scott_h - Thank you so much for sharing your wonderful experience with our team! It is our goal to offer every customer a personal touch and ensure that we do everything possible to help you leave our dealership happy. We thank you for your business and we look forward to helping with your automotive needs in the future! - Herb Chambers Ford of Westborough team

November 21, 2020

My service is always exceptional, that is why I bring my vehicle there for service.. And why I have purist many vehicles from that location. Thank you More

by nforrister
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Scannell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rick Gadway
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jilian Fuller
Dec 15, 2020 -

Herb Chambers Ford of Westborough responded

nforrister - First, we would like to thank you for your loyalty to our dealership. Secondly, thank you for taking the time to write this review. Our commitment to excellence is always in the forefront and we're so glad that is always reflected in your experiences. We truly value your business and hope to serve your automotive needs for many more years to come! Herb Chambers Ford of Westborough team

November 18, 2020

I dealt with Rick directly and he was Excellent! Very professional, honest, and accommodating. They did the right thing, and I am satisfied and pleased. More

by schristino
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Gadway
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 11, 2020 -

Herb Chambers Ford of Westborough responded

schristino - Thank you! This is exactly the kind of feedback that we love to hear. It is our goal to offer top notch customer service to all of our guests. We're so pleased Rick was able to do exactly that. Thank you again and we look forward to working with you again in the future! - Herb Chambers Ford of Westborough team

November 18, 2020

Heather in service was fantastic to work with, I had a brake problem that was a hard diagnosis and had to bring my vehicle back 3x and every time she a complete professional, I would hire her in a second More

by Macboston
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Heather in service dept
Dec 15, 2020 -

Herb Chambers Ford of Westborough responded

Macboston - Thank you so much for taking the time to share your experience! We are incredibly fortunate to have Heather on our team and we're so happy to know you enjoyed working with her. Please let us know if there is ever anything we can do for you! - Herb Chambers Ford of Braintree team

November 11, 2020

Mike went out of his way to make my experience GREAT! Without asking he quickly arranged for a Lyft ride and pickup which wasn't done in advance because I forgot it was a drop-off appointment and was exp More

by Rich from Grafton
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Khouzam
Dec 15, 2020 -

Herb Chambers Ford of Westborough responded

Rich from Grafton - Thank you for this terrific review and for your continued patronage. Our team works extremely hard to keep our customers coming back and it’s a pleasure to hear we've succeeded. We're so glad Mike was able to assist you with your automotive needs. Please feel free to reach out to us with any questions or future auto needs as we are always here to help! Kind Regards, - Herb Chambers Ford of Westborough team

October 31, 2020

The Service was Great. Heather personally picked me up when the lyft driver wasn't there! That type of service is exceptional and rare these days! More

by Scott K
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ryan Ackerman
October 28, 2020

This is my third car from Herb Chambers and I have always been pleased with the kind of support I receive from the dealership. Very professional and very helpful people. More

by Dmund1024
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Taylor Donabedian
October 22, 2020

Stellar as always; knowledgeable, pleasant; my car is in great hands Not enough wonderful things to say about this dealership’s service department Thank you Herb Chambers! More

by cynapse7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Courtney Blasco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rick Gadway
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Wendy Lizotte, Taylor Donabedian
October 09, 2020

Service Rep was excellent. Very courteous and she kept me informed as to repair status. Vehicle work was completed before estimated time. Very satisficed with my experience. More

by nunesa
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Heather Emond
Dec 08, 2020 -

Herb Chambers Ford of Westborough responded

nunesa - Thank you for taking the time to share your experience with us! We really appreciate your business and we're happy to hear that your Service Advisor was able to deliver top-notch service. We look forward to assisting you again in the future! - Herb Chambers Ford of Westborough Team

October 05, 2020

Chris the advisor was knowledgeable & friendly, he made sure to keep me updated & the dealership was very clean, with what is going on that was important to me More

by customer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris
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