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Herb Chambers Ford of Westborough - Service Center

Westborough, MA

4.8
448 Reviews

448 Reviews of Herb Chambers Ford of Westborough - Service Center

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January 10, 2021

Rick Gadway and his team of professionals provide exceptional service without exception!! Thank you Rick for your outstanding work and support!! A very heartfelt, THANKS!!! Sincerely, Bruce Shaheen More

by Bruce & Ann Marie Shaheen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Gadway
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 20, 2021 -

Herb Chambers Ford of Westborough responded

Bruce - What an outstanding review to read! It is great to know that Rick and the rest of the team are always able to provide you with a top-notch experience. Here at Ford of Westborough, our primary concern is delivering flawless customer service. We're happy to hear that you felt confident about your service experience and your decision to choose us as your dealer. We look forward to serving your automotive needs for many more years to come! - Herb Chambers Ford of Westborough team

January 06, 2021

Good service. Social distancing, masks worn, limited capacity, clean environment. Entertainment. Not much else I can say. You should eliminate 25 word requirement, it’s too many? More

by Mcsweeneyrich
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Courtney Blasco
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 05, 2021

Good value and great service, had me in and out quickly and no xx. Good communication and easy to book. We have two F 150s and will have them both serviced here. More

by Forester buyer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Taylor Donabedian
Jan 06, 2021 -

Herb Chambers Ford of Westborough responded

Forester buyer - First and foremost, thank you for taking the time to leave this feedback. We strive each and every day to provide our guests with professional, efficient and friendly service. Thank you so much for your loyalty and we look forward to serving your automotive needs for many more years to come! - Herb Chambers Ford of Westborough team

December 31, 2020

On-time, quick, thorough, fair price, and informative (by Heather). Not much more for which you can ask. Mike is always friendly, too, although this time, I didn't need a ride. More

by WorcesterFordOwner
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Heather.
Jan 04, 2021 -

Herb Chambers Ford of Westborough responded

WorcesterFordOwner - Thank you for taking the time to share your recent experience. We appreciate your feedback and enjoy hearing that you had a great experience at our dealership! Heather and Mike are both valued members of our team and we're so happy to read your wonderful recommendation. Please let us know if there is anything we can assist you with in the future! - Herb Chambers Ford of Westborough team

December 25, 2020

Jason Lehner is an amazing general sales manager and the service team is a pleasure to deal with every time. The only place I service my truck. More

by Sc351w
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Scannell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Courtney Blasco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Lehner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Miguel Silva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rick Gadway
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : George Muriuki, Brenda Davis
Dec 29, 2020 -

Herb Chambers Ford of Westborough responded

Sc351w - Thank you for this terrific review and for your continued patronage! Our team works extremely hard to keep our customers coming back and it’s a pleasure to hear we've succeeded. We're so glad Jason and the rest of our team have been able to assist you with your automotive needs. Please feel free to reach out to us with any questions or future auto needs as we are always here to help! - Herb Chambers Ford of Westborough team

December 17, 2020

Herb Chambers is always courteous and kind when I walk through the doors. They fixed what was wrong and left me feeling like I was a star More

by Tyler S
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Gadway
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 29, 2020 -

Herb Chambers Ford of Westborough responded

Tyler S - Thank you for your review! Your experience is important to us, and it is wonderful to hear that you really enjoyed working with our team. We value your business and hope to see you again soon! - Herb Chambers Ford of Westborough team

December 11, 2020

Heather was very helpful and friendly. She went above and beyond to look at my truck. Was a pleasure working with her and looking forward to seeing her again on Monday. More

by Dmluchini
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Heather Emond
Dec 28, 2020 -

Herb Chambers Ford of Westborough responded

Dmluchini - Thank you so much for taking the time to share your experience! We are incredibly fortunate to have Heather on our team and we're so happy to know you enjoyed working with her. Thank you for your business and please let us know if there is ever anything we can do for you. - Herb Chambers Ford of Westborough team

December 06, 2020

Easy to make an appointment. Good communication regarding cost and status. Prompt friendly service. Heather was very helpful and pleasant as usual. I appreciated the shuttle. More

by margag
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Heather
Dec 23, 2020 -

Herb Chambers Ford of Westborough responded

margag - Thank you for the great feedback,! We're so glad you had a successful and positive experience with Heather here at Herb Chambers Ford of Westborough. Please let us know if any other automotive needs arise in the future, as we are always happy to help! - Herb Chambers Ford of Westborough team

December 04, 2020

Heather Emond was absolutely,positively the best young lady I have ever worked with at any dealership. And I've been to many. KUDOS!! A More

by MJM5759
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Heather Emond
Dec 23, 2020 -

Herb Chambers Ford of Westborough responded

MJM5759 - Thank you so much for the wonderful review! Heather is a valued team member and your feedback is a testament to her commitment to providing exceptional customer service. Thank you again for your business and we hope to serve your automotive needs for many more years to come! - Herb Chambers Ford of Westborough team

November 25, 2020

He coordinated the four service items accurately and informed me of how long it would take with the part that needed to be ordered from the shop. More

by M
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Daly
Dec 21, 2020 -

Herb Chambers Ford of Westborough responded

mameehl - Thank you for sharing your feedback with us! Wer'e so pleased to hear that Chris was great to work with, and earned your 5-Star rating. If any questions arise, please do not hesitate to reach out, as we are happy to help!- Herb Chambers Ford of Westborough team

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