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Herb Chambers Ford of Westborough - Service Center

Westborough, MA

4.8
425 Reviews

425 Reviews of Herb Chambers Ford of Westborough - Service Center

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February 10, 2024

As always, excellent, prompt service. Always professional and done right. Appreciate the consistency. Thank you! More

by Sellison
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Gadway
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 12, 2024 -

Herb Chambers Ford of Westborough responded

We're glad to know you've consistently received excellent service from our team at Herb Chambers Ford of Westborough. Thanks for the positive feedback, we appreciate it! Safe travels!

February 01, 2024

Problem solved due to outstanding information and explanation from Rick who is extremely knowledgeable and able to translate tech speech into a normal conversation. Definitely goes the extram mile, n More

by anthony
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Gadway
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anthony
Feb 01, 2024 -

Herb Chambers Ford of Westborough responded

Anthony, thank you for the review. I'm disappointed to hear about these concerns and would appreciate an opportunity to discuss them with you in greater detail. Would you please reach out to me directly at your earliest convenience? Thanks again, Miguel Silva - General Manager - msilva@herbchambers.com

January 31, 2024

Anthony was very helpful and Miguel was fantastic, knowledgeable and sincerely cared about level of service More

by nazziii
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Miguel Silva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anthony
Feb 01, 2024 -

Herb Chambers Ford of Westborough responded

We're glad to know that Anthony and Miguel provided you with excellent service at Herb Chambers Ford of Westborough. Thanks for the positive feedback!

January 26, 2024

Great service as always my prefer dealership in New England. Highly recommend it to all my friends, family and you! More

by mvazquez508
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Courtney Blasco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rick Gadway
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 29, 2024 -

Herb Chambers Ford of Westborough responded

We're delighted to be your preferred dealership in New England! Thanks for recommending Herb Chambers Ford of Westborough, we appreciate the support and look forward to serving you again.

January 19, 2024

Anthony and his service team provide wonderful service and communication throughout the process.We will definitely be back More

by jraggle
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony
Jan 23, 2024 -

Herb Chambers Ford of Westborough responded

It's great to know that Anthony and our service team at Herb Chambers Ford of Westborough provided you with excellent communication throughout your visit. We look forward to seeing you again!

January 16, 2024

Works with you every step of the way. No pressure tactics. Very dependable and helpful More

by Gwen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luke
Jan 17, 2024 -

Herb Chambers Ford of Westborough responded

Hi Gwen! Thank you for your kind words! We truly appreciate your feedback and are delighted to hear that you had a positive experience working with us at Herb Chambers Ford of Westborough. Our team is committed to providing excellent service and ensuring that our customers feel supported every step of the way.

January 11, 2024

My car was serviced today, and I am totally satisfied. Luke Malloy saw to it that everything was done that I requested, and done in a timely fashion. This is no surprise to me as Luke has provided except More

by mike
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luke Malloy
Jan 11, 2024 -

Herb Chambers Ford of Westborough responded

Mike, we're delighted to know that Luke provided you with exceptional service at Herb Chambers Ford of Westborough. We appreciate your kind words and will be sure to pass them along!

January 09, 2024

Always service my vehicle there excellent service your experience satisfaction is number 1 to them Rick Gadway service manager very helpful to me and that's important today grateful thank you Rick see More

by jcroft27
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Courtney Blasco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rick Gadway
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 09, 2024 -

Herb Chambers Ford of Westborough responded

Thank you for trusting Rick & the Herb Chambers Ford of Westborough team with your vehicle's service needs! We're grateful for your continued support and look forward to seeing you at your next visit!

December 29, 2023

The service department at Herb Chambers Ford in Westborough is outstanding.. The quality of their work and customer service continues to be great. Luke (service rep) continues to go above and beyi More

by TomR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luke
Jan 03, 2024 -

Herb Chambers Ford of Westborough responded

Hi Tom! We're so glad to know that Luke and our service department at Herb Chambers Ford of Westborough continue to meet your expectations. We appreciate you trusting us with your Explorer!

December 23, 2023

Pleasant experience. Anthony was professional and answered all my questions and concerns. Highly recommend Herb Chambers Ford. More

by Egcapecod
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Courtney Blasco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rick Gadway
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 27, 2023 -

Herb Chambers Ford of Westborough responded

Hi! We're glad to know that you had a pleasant experience with us and found Anthony helpful. Thanks for recommending Herb Chambers Ford of Westborough, we appreciate it!