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Herb Chambers Ford of Westborough - Service Center

Westborough, MA

4.8
486 Reviews
Call Service Center (508) 366-8311

486 Reviews of Herb Chambers Ford of Westborough - Service Center

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October 23, 2021

Great customer service. The car was ready earlier than expected, with an external wash. Thanks to Michael. More

by marc_ruf
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael
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Oct 25, 2021 -

Herb Chambers Ford of Westborough responded

Thank you, Marc! We're glad Michael and the Herb Chambers Ford of Westborough team made this a great visit!

October 20, 2021

They do their best to accommodate you and help with anything that you need done to your vehicle. Even help with a high priced service that has been done More

by potatoeman888
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Gadway
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 20, 2021 -

Herb Chambers Ford of Westborough responded

Thank you for your review! We're honored to see your 5-stars, and hope to see you next time at Herb Chambers Ford of Westborough!

October 11, 2021

My favorite dealership in New England, great customer service for the last ten years always! More

by Martha Vazquez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Miguel Silva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rick Gadway
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Mangrum , George Muriuki
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Oct 12, 2021 -

Herb Chambers Ford of Westborough responded

We appreciate your kind words, Martha! Thank you for being a loyal Herb Chambers Ford of Westborough customer!

October 10, 2021

Service department was Proactive to correct recall that caused cam phaser replacement on 2018 F150 More

by M
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Courtney Blasco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rick Gadway
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tony
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Oct 12, 2021 -

Herb Chambers Ford of Westborough responded

Thank you for the five-star review! It was our pleasure to assist you and we hope we can be of service to you again in the future! - The Herb Chambers Ford of Westborough Team

October 09, 2021

The employee was friendly and courteous. The wait for an oil change and tire rotation took 1.5 hours and I was told it would be 1 hour. More

by kevinmmeehan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Courtney Blasco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rick Gadway
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 25, 2021 -

Herb Chambers Ford of Westborough responded

Kevin, I'd like to thank you for taking the time to give us this feedback. I understand that you had a less-than-positive experience and I'd like to apologize to you for that. As a Herb Chambers dealership we value the customer's experience above all else, and are constantly looking for ways to improve our processes to make sure that everyone who visits our dealership is 100% satisfied. At this time we have staggered staffing hours, as well as longer than usual waiting times due to less staff. We apologize for any inconvenience this may have caused. If there is anything I can do for you please do not hesitate to let me know, and please reach out at your earliest convenience. Thank you, Miguel Silva - General Manager - msilva@herbchambers.com

October 07, 2021

Great service considering only 2 customer service people at service desk they’re working hard More

by Jat1015
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Gadway
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 07, 2021 -

Herb Chambers Ford of Westborough responded

We love our hardworking team, and it's great to hear that you do too! Thanks for choosing Herb Chambers Ford of Westborough!

October 05, 2021

Brought in for an oil change, package included tire rotation and multi check for a very fair price. Good experience, will be back in 6 months. J More

by Jf150
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Gadway
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 05, 2021 -

Herb Chambers Ford of Westborough responded

Thank you for the great review! It was a pleasure having you visit us here at Herb Chambers Ford of Westborough and we look forward to seeing you again next time!

October 02, 2021

Had a great experience from sales to service. Would definitely buy from Herb Chambers again More

by Mtg8196
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Courtney Blasco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rick Gadway
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 04, 2021 -

Herb Chambers Ford of Westborough responded

Congratulations on your new car! We're so glad our team made this a positive experience! We look forward to assisting you again in the future! Thanks! - Herb Chambers Ford of Westborough

September 30, 2021

Antonio was knowledgeable, courteous and informative. He ensured that I received a great experience. Thank you. More

by Maryanne
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Gadway
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 30, 2021 -

Herb Chambers Ford of Westborough responded

Hi Maryanne, Antonio has all of the qualities of a great salesperson, and we're so happy to hear that he pulled out all of the stops during your recent visit to Herb Chambers Ford of Westborough!

September 18, 2021

Had our F150 serviced this past Saturday, 20 Feb 2021. The service was exceptional, detailed, with a full report at the end. The staff were great, welcoming, and answered all of my questions. More

by Vqgray
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Courtney Blasco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rick Gadway
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 21, 2021 -

Herb Chambers Ford of Westborough responded

Thank you for taking the time to leave us a review! It was a pleasure having you visit us here at Herb Chambers Ford of Westborough and we hope to see you again next time. Take care!

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