Back

Herb Chambers Ford of Westborough - Service Center

Westborough, MA

4.8
466 Reviews

466 Reviews of Herb Chambers Ford of Westborough - Service Center

Sort by
December 19, 2024

I would like to provide positive feedback regarding my recent experience with the 'Service Car' at FORD. Although I am not fluent in English, the attendant, Brandon, was extremely attentive, courteous, an More

by Ronie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon
Dec 19, 2024 -

Herb Chambers Ford of Westborough responded

Ronie, thank you for sharing your experience with us at Herb Chambers Ford of Westborough! We're delighted to hear that Brandon provided attentive and courteous service. We'll be sure to pass along your appreciation!

December 19, 2024

In and out with my oil change in a timely manner. Able to get the appointment with a few days notice. More

by ibesq
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Gadway
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon
Dec 19, 2024 -

Herb Chambers Ford of Westborough responded

We're glad to hear that your oil change was quick and convenient at Herb Chambers Ford of Westborough! Thank you for choosing us, and we look forward to assisting you again in the future.

December 11, 2024

I was greeted with in a friendly manner that continued with every team member I spoke to that day. The work being done was accompanied with a video that explained recommendations in addition to the stand More

by Ron
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon
Dec 11, 2024 -

Herb Chambers Ford of Westborough responded

Ron, we're delighted to hear that our team at Herb Chambers Ford of Westborough provided you with a friendly and informative experience. Thank you for sharing your positive feedback!

December 03, 2024

Dealership provides great service at reasonable prices. I had my Ford Explorer battery replaced today and car is running nicely. More

by Young
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony
Dec 03, 2024 -

Herb Chambers Ford of Westborough responded

We're delighted to hear that your Ford Explorer is running smoothly after your visit here at Herb Chambers Ford of Westborough. Thank you for choosing us and sharing your positive feedback!

November 28, 2024

Ser vice on Nov 27 was excellent. In the past I have not been happy with the service but it appears wrinkles have been worked out. The service desk employees were very cordial and hel More

by fcummings4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Name unknown
Jan 02, 2025 -

Herb Chambers Ford of Westborough responded

It's great to hear that your recent service experience was positive and that our team provided excellent assistance. We appreciate your feedback and are glad to know improvements have been noticed. If you have any further questions or need assistance, feel free to reach out anytime. Thank you, Miguel Silva - General Manager - msilva@herbchambers.com

November 27, 2024

Luke and team quicky fixed some issues with my vehicle, on time for our holiday road trip. They provided timely updates, highly recommend! More

by luismolinajr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Courtney Blasco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rick Gadway
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 28, 2024 -

Herb Chambers Ford of Westborough responded

Hi Luis! We're delighted to hear that Luke and the team at Herb Chambers Ford of Westborough got your vehicle ready for the road trip just in time! Thanks for recommending us. Safe travels on your holiday adventure!

November 21, 2024

Great sales experience with Luke and Brandon was great about communicating while my vehicle was in the shop More

by Jocelyn
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luke Moisio in Sales, Brandon in Service
Nov 21, 2024 -

Herb Chambers Ford of Westborough responded

Jocelyn, we're delighted to hear that Luke and Brandon provided you with a great experience at Herb Chambers Ford of Westborough. Thank you for sharing your feedback!

November 20, 2024

Very friendly, explains what work and price needed, kept me informed of work being done, vert professional staff. More

by Leo Giardina
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marie Hamilton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luke Malloy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 20, 2024 -

Herb Chambers Ford of Westborough responded

Leo, we're delighted to hear that our team at Herb Chambers Ford of Westborough provided you with a friendly and professional experience. Thank you for sharing your feedback!

November 12, 2024

Always Great service. Very trustworthy team members and technician's. Always Great service. Very trustworthy team members and technician's. More

by John C
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Gadway
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 12, 2024 -

Herb Chambers Ford of Westborough responded

John, thank you for your feedback! We're delighted to know that our team at Herb Chambers Ford of Westborough consistently provides trustworthy service. We appreciate your support and look forward to serving you again!

November 05, 2024

BRANDON WAS EXCELLENT! MY CAR GOT THE REPAIRS NEEDED AND I WAS BA K IN MY PWN CAR IN NO TIME! More

by Cstjacques20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Courtney Blasco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rick Gadway
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon, lucas
Nov 05, 2024 -

Herb Chambers Ford of Westborough responded

We're glad Brandon & the team could get your vehicle back to you quickly! Thanks for choosing Herb Chambers Ford of Westborough and please don't hesitate to reach out if we can be of service again in the future!

2
...