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Herb Chambers Ford of Westborough - Service Center

Westborough, MA

4.8
437 Reviews

437 Reviews of Herb Chambers Ford of Westborough - Service Center

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July 19, 2022

Everyone was polite and informative. The service was preformed as agreed, and the service representative was very helpful. More

by Pdletourneau
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Courtney Blasco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rick Gadway
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 20, 2022 -

Herb Chambers Ford of Westborough responded

Thank you for sharing your experience! We appreciate you coming to visit us here at Herb Chambers Ford of Westborough and hope we can be of service again in the future!

July 15, 2022

Anthony is a great addition to the service staff in Westborough! He kept me well informed on the status of my car. More

by Asal
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Anthony
Jul 15, 2022 -

Herb Chambers Ford of Westborough responded

Thank you for taking the time to leave us a review! Anthony is indeed a wonderful asset to our team and we can't wait to share these kind comments with him. We appreciate you visiting us here at Herb Chambers Ford of Westborough and hope to see you again next time!

July 02, 2022

I had 17 f250 there for random misfire Anthony called me to keep me in loop through out the process I never felt like I didn’t know what was going on great job got truck back sooner then expected More

by Scott.toolman
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Anthony
Jul 06, 2022 -

Herb Chambers Ford of Westborough responded

Thank you for the 5-star review. We appreciate you sharing the positive feedback! - Herb Chambers Ford of Westborough

June 30, 2022

Always super responsive and helpful. Great communication. We service all our Ford vehicles here. Very competent. More

by Forester buyer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Gadway
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tony
Jun 30, 2022 -

Herb Chambers Ford of Westborough responded

Thanks for the five stars! We're excited to hear your feedback and hope to continue to see you here at Herb Chambers Ford of Westborough for all of your auto needs!

June 16, 2022

I had my car in for service everything went extremely well better than could be expected the mail at the desk was very generous with his time explain to me what they were going to do he also checked if t More

by Jimmy S
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Gadway
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 17, 2022 -

Herb Chambers Ford of Westborough responded

Thank you for the five stars, Jimmy! We're glad that your experience with us was such a positive one and we hope to see you back here at Herb Chambers Ford of Westborough for all of your future auto needs.

June 15, 2022

Great customer service, very happy with work on vehicle. Excellent communication. Using the garage 4 years now. Always a positive experience. More

by T McCoy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tobin carroll
Jun 16, 2022 -

Herb Chambers Ford of Westborough responded

Thanks for the five stars! Until the next time we meet. Take care! - Herb Chambers Ford of Westborough

June 10, 2022

Good service, personable employees, and quality work in a timely fashion. I would not hesitate to use this dealership again. Highly recommend! More

by paul chagnon
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tobin Carrol
Jun 10, 2022 -

Herb Chambers Ford of Westborough responded

Thanks for the five stars, Paul! We appreciate the kind words and we hope to see you back here at Herb Chambers Ford of Westborough for all of your future automotive needs.

June 04, 2022

Always great service. They informed me abouut some service i forgot about which helped me save time returning for more service. Thank you. More

by jg7344
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
LUKE MALLOY
Jun 06, 2022 -

Herb Chambers Ford of Westborough responded

Thank you for your positive review! We hope to see you here at Herb Chambers Ford of Westborough for all of your future automotive needs.

May 31, 2022

My two last visits were a disaster. The brake job that was scheduled for 1 took 4 days No communication. Was not told anything. The other visit was similar Will think long and hard More

by gnelson1941
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Rick Gadway
2.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 06, 2022 -

Herb Chambers Ford of Westborough responded

Hello - thank you for sharing your recent experience. We're sorry to learn that your experience was not up to our standard, and would like the opportunity to discuss this with you further. Thanks, Miguel Silva - General Manager - msilva@herbchambers.com

May 27, 2022

Always great service. Easy process to make appointment. Easy drop off and pick up. Any no issues with service. More

by Mike.mcginnis37
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cesar
May 27, 2022 -

Herb Chambers Ford of Westborough responded

Thank you for the five-star review, Mike! We appreciate it. We hope to see you here at Herb Chambers Ford of Westborough for all of your future automotive needs.

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