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Herb Chambers Ford of Westborough - Service Center

Westborough, MA

4.8
437 Reviews

437 Reviews of Herb Chambers Ford of Westborough - Service Center

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December 09, 2022

The service department is well run. Anthony greeted me at the door. He opened it since I am disabled. The repair was done quickly. While waiting Loretta made me a coffee. Overall, my ex More

by Johnebrown58
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Capece, Loretta
Dec 09, 2022 -

Herb Chambers Ford of Westborough responded

Thanks for the five stars, Johne! We're glad to hear that Anthony, Loretta, and the rest of the crew here at Herb Chambers Ford of Westborough could assist you. We hope to see you back for all of your future automotive needs!

December 09, 2022

Brought our trucks in for service and had great customer service. Easy, no fuss and vehicles done in timely manner. More

by chopstx34
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Courtney Blasco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rick Gadway
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 09, 2022 -

Herb Chambers Ford of Westborough responded

Thanks for the five stars! We hope to see you back! -Herb Chambers Ford of Westborough

December 06, 2022

Excellent service, easy to get an appt, great people, called when the vehicle was done and did something extra when I dropped off the car More

by Lorrie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luke
Dec 08, 2022 -

Herb Chambers Ford of Westborough responded

Lorrie, thank you for trusting the Herb Chambers Ford of Westborough team with your vehicle! We appreciate the kind review and hope to see you again next time!

November 29, 2022

Service was excellent, no issues with getting recall repaired and getting appointment when I wanted. I do wish they had availability of a loan or rental I have a medical situation at home where I cann More

by franandlou
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Courtney Blasco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rick Gadway
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 30, 2022 -

Herb Chambers Ford of Westborough responded

Thank you for the review. We apologize for any inconvenience caused by this policy and will make sure this feedback is taken into consideration as we work to continually improve the experiences our customers have with us. Please don't hesitate to reach out directly if you have any additional questions or concerns. Respectfully, Miguel Silva - General Manager - msilva@herbchambers.com

Nov 30, 2022 -

franandlou responded

Thank you for responding most companies do not I know cars in short supply but another solution is send 2 persons to pick up the car and 2 to bring it back My wife could not be left alone for any length of time. I explained this to receptionist and was told you can only get ride no lloaner or rental Hard to believe with number of vehicles HC has

November 29, 2022

Service has the night before drop off was easy and uncomplicated checked in signed the work order left the keys!! More

by Dpsimone4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Courtney Blasco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rick Gadway
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 30, 2022 -

Herb Chambers Ford of Westborough responded

Thanks for sharing your experience! We hope our Herb Chambers Ford of Westborough team has the opportunity to serve you again in the future!

November 29, 2022

They were very accommodating with helping us through a service call with our Explorer. They even drove a rental down to us. It was much appreciated. More

by Karibarclift
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Gadway
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jay Gonzales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 30, 2022 -

Herb Chambers Ford of Westborough responded

We're so glad we had the opportunity to assist you! Thanks for trusting the Herb Chambers Ford of Westborough team with your Explorer and please don't hesitate to reach out if we can be of service again in the future!

November 29, 2022

My experience at Herb Chambers Ford in Westboro has always been the best. I have purchased 2 vehicles from them. Anytime I have needed service I have always been treated exceptionally well. Everyone I More

by Paulcat6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Gadway
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 30, 2022 -

Herb Chambers Ford of Westborough responded

Thank you for trusting the Herb Chambers Ford of Westborough team with your automotive needs! We're grateful for all of your support and look forward to your next visit!

November 07, 2022

This is one of the best dealerships I have ever been with. The service department is top notch. They are very polite and knowledgeable. They make everything easy. More

by gfaidell
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Scannell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Courtney Blasco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rick Gadway
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 08, 2022 -

Herb Chambers Ford of Westborough responded

Thank you for being a Herb Chambers Ford of Westborough customer! Our service team is grateful for your support and looks forward to your next visit!

November 04, 2022

They took car of me even though they were filled-up the day I needed help. Thanks More

by robertscoppetto
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cesar
Nov 04, 2022 -

Herb Chambers Ford of Westborough responded

It was our privilege to serve you! Thanks for trusting Herb Chambers Ford of Westborough with your business. We hope to see you again next time!

October 19, 2022

I arrived at the scheduled time and was met by Luke who immediately took care of me. Called me when my vehicle was ready. Vehicle was washed and vacuumed. Can’t beat the service at that dealership!! More

by Frank C
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Luke Malloy
Oct 19, 2022 -

Herb Chambers Ford of Westborough responded

Thank you for your review, Frank! We're so happy that Luke and the rest of our team earned your 5-stars! We appreciate your kind words and look forward to having you as a customer for life!

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